Feedback-Button & Ticket System

Feedback-Button & Ticket System

by arvatis media GmbH no ratings yet Source Available 77 Downloads
Current version:

Version:

€ 83.16 * € 99.00 * (16% Saved) Discount valid until 31/12/2020 15:30
Shopware 6: Plugin status
There will be no Shopware 6 successor for this plugin.
Support
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Plugin details
  • ARV01624
  • arvatis media GmbH
  • 3.5
  • 27 Mar 2020
  • de_DE en_GB
  • 5.0.0 – 5.0.4
    5.1.0 – 5.1.6
    5.2.0 – 5.2.27
    5.3.0 – 5.3.7
    5.5.0 – 5.5.10
    5.6.0 – 5.6.7
Feedback-Ticket System  The “Feedback-Ticket System”-Plugin will give you the possibility to... more

Product information

Feedback-Ticket System 

The “Feedback-Ticket System”-Plugin will give you the possibility to make your customers, valuable testers of your shop. In other words, the users will help you with the development of your shop system. This plugin is explicitly made for the Shopware 5 Standard Template. 


Receive your customers important opinion

A link that doesn’t work, a non-supported browser, all those problems costs the eCommerce a lot of money on a daily basis or more explicitly it costs potential sales. The plugin will help to give your customers a voice. Place the Feedback Button anywhere on your site and receive important hints for fixing errors or optimizing your shop. 


Solve problems - Increase User-Experience & Conversions

It is not rare that these hints lead to increased sales and traffic. Imagine this, a browser, for example the Internet Explorer does not support your checkout form → a two digit percentage of your customers is not able to place orders in your shop and you don’t even know that this problem exists . With the “Feedback-Ticket System”, the customer will be able to tell you about this problem by creating a ticket and you can answer those tickets, comment, assign backend users and solve them. 


Your advantages at a glance: 

  • Find unknown errors 
  • Improve the customer experience
  • Increase the number of sales
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Features

  • Customers have the possibility to make a screenshot of their current page when they open a ticket
  • View the customers resolution, window-size, browser, operating system, items in cart and more in the created ticket
  • Uses Sinergi extension, which is able to detect over 20 of the most used browsers and operating systems
  • Contact the creator of a ticket directly from the backend (via mail)
  • Comment/Close the created tickets/Assign a backend user to the ticket
  • Automatic notification when a ticket is opened(via email)
  • The report button can be moved and colored via the plugin configuration
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Customer reviews

Installation manual

After installing the Plugin the theme needs to be compiled in order to implement the necessary data in the cache.

Changelog

Version 3.5

  • The plugin now installs its own folder to save screenshots in 
  • Responsive Design 
  • Added the ability to define a maximum amount of characters in the description field 
  • Added the ability to define which fields should be required
  • Added the ability hide the button in the Frontend

Version 3.1.0

- New 5.2 Plugin structure

- English snippets added

- Snippets properly uninstall now, when the plugin gets uninstalled

Version 1.1.7

Version 1.1.7

Behebt einen Fehler, der beim Ein- und Ausklappen des Formulars ein leeres Fenster erzeugte.

Version 1.1.6

Name automatisch aus Kundenkonto optional

Positionskorrektur

Code Optimierung

Version 1.1.5

Version 1.1.4

Im Template die 'h2'-Tags durch 'span'-Tags ersetzt, zwecks SEO.

Version 1.1.3

JS und CSS initialisierung verschoben

Version 1.1.2

Template Block hinzugefügt

Version 1.1.1

kleinere Anpassungen

Version 1.1.0

neue Option: "Feebback Button Mobile ausblenden "

Version 1.0.9

kleinere Korrekturen und Optimierungen

Version 1.0.8

kleinere Korrekturen und Optimierungen

Version 1.0.7

Shopware 5 Template Anpassungen

Version 1.0.6

Kleinere CSS Anpassungen

Version 1.0.5

kleinere Verbesserungen und Korrekturen

Version 1.0.4

kleinere Optimierungen

Version 1.0.3

Fehlerbehebung

Version 1.0.2

Version 1.0.1

Version 1.0.0

Version 1.1.6

Use customername is now optional

Positionfix

Code optimization

Version 1.1.5

Version 1.1.4

Replaced 'h2'-tags with 'span'-tags for SEO.

Version 1.1.3

moved the JS and CSS initialisation

Version 1.1.2

Added a new template block

Version 1.1.1

minor optimizations

Version 1.1.0

new option: "Hide feedback button "

Version 1.0.9

Version 1.0.8

Version 1.0.7

Version 1.0.6

Minor CSS corrections

Version 1.0.5

small optimizations and corrections

Version 1.0.4

small optimizations

Version 1.0.3

Bugfixes

Version 1.0.2

Version 1.0.1

Version 1.0.0

About the manufacturer

Shopware 6 Signet Shopware 6 ready arvatis media GmbH arvatis media GmbH Shopware Solution Partner Shopware Solution Partner 5 Certifications Developer SW5 1 Developer Advanced SW5 1 Template Designer SW5 0 Template Developer SW5 0 Developer SW6 1 Developer Advanced SW6 1 Template Designer SW6 1 Template Designer Advanced SW6 0 6 Extensions
2 1 0
4.5 Ø Rating
Current version:

Version:

€ 83.16 * € 99.00 * (16% Saved) Discount valid until 31/12/2020 15:30

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