Ready This is a plugin especially developed for Shopware 6
Ticketsystem
Current version:

Version:

Support
This manufacturer responds very quickly to support requests
Plugin details
  • cogi278907526534
  • codegiganten GmbH
  • 1.0.0
  • 16 Jul 2020
  • de_DE en_GB
  • 6.0.0
    6.1.0 – 6.1.6
    6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.1
With this extension, your customers can submit categorized support requests around the clock,... more

Product information

Highlights

  • Adjustable categories
  • Customer can rate the quality of the responses to the ticket
  • E-mail dispatch when creating and replying to a ticket

Features

  • Customer can assign a ticket to a category
  • Customer can rate the ticket
  • The customer can write answers around the clock
  • Ticket can be closed/terminated
  • E-mail dispatch when creating and replying to a ticket

Description

With this extension, your customers can submit categorized support requests around the clock, which can be answered in the administration in a chat history between customer and employee. The status, which is automatically and dynamically adjusted, also ensures that tickets are answered efficiently. At the end of the chat conversation the customer also has the possibility to rate the ticket. Among other useful settings, you can, for example, enable or disable replying to a ticket that has already been closed.


Say no to unorganized support e-mails and benefit with this ticket system from a simple, efficient and intuitive support way.




Shopware 6 is evolving rapidly, so we also keep up to date and are constantly working on our plugins and themes to improve them. If you have any problems or need help with the installation, we are at your disposal with words and deeds: https://codegiganten.de/kontakt/



codegiganten GmbH

codegiganten GmbH is your competent partner for the development of your Shopware 6 online shop! Do you need a special plugin or theme, which is not yet available in the store? No problem! Please contact us at any time at info@codegiganten.de or via https://codegiganten.de/kontakt/.


Support: support@codegiganten.de


Website: https://www.codegiganten.de/

Read, write and discuss reviews... more

Customer reviews

Average customer rating from 1 reviews:

Total
Functionality
Usability
Documentation
Support

Must Have Plugin:-)

24 Jul 2020

Das Plugin funktioniert einwandfrei und ist eine tolle Erleichterung für den Support! Absolut und ohne Einschränkungen zu empfehlen!

Vorschläge für die Zukunft:
- Zeitliche Anzeige bis wann das Ticket beantwortet wird (analog zu den Shopware Tickets)

Total
Functionality
Usability
Documentation
Support

Installation manual

You have decided to use our plugin? Thanks a lot! Now only the simple installation follows.




Download the plugin from the store

Log into your Shopware 6 administration area and navigate to Settings > System > Plugins

Click on the "Upload Plugin" button and select the downloaded extension

Use the menu next to the extension to install it and the button to activate it 

Create your first category under Contents > Ticketsystem

The plugin is now active and the functions are usable!



If you need help, we are always available at info@codegiganten.de and https://codegiganten.de/kontakt/.

Changelog

Version 1.0.0

  • Release of first version

About the manufacturer

codegiganten GmbH codegiganten GmbH Shopware Business Partner Shopware Business Partner 19 Extensions 5 Ø Rating
Current version:

Version:

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