Based on many years of experience in customer service, GREYHOUND CRM helps in processing customer communication and combines important functions of CRM and ticket systems into one central platform: email, fax, phone calls and letters can be processed by the entire team - from anywhere and by an unlimited number of users simultaneously. A cross-channel customer history and real-time locking ensure maximum transparency while handling customer inquiries and prevent duplicate processing. Text modules, templates and workflows facilitate daily work and help to automate recurring tasks. Thanks to the connection to "Shopware", customer service processes become even more efficient, as real-time interfaces ensure that all data concerning the customer and his orders are visible in GREYHOUND. This remedies the previous need to copy and paste customer or order numbers to find the corresponding data in the shop backend.