FAQ for Products

Self-hosted

This app is available for Shopware 5

FAQ for articles

Support

Support by: huebner berger
Support languages:

This Extension Partner responds very quickly to support requests

Details

Order number: hbcom42080816674m
Extension Partner: huebner berger
Version: 2.6.0
Last update: 10 Mar 2024
Language support:
Self-hosted compatibility:

6.1.0 – 6.1.6

6.2.0 – 6.2.3

6.3.0.0 – 6.3.0.2

6.3.1.0 – 6.3.1.1

6.3.2.0 – 6.3.2.1

6.3.3.0 – 6.3.3.1

6.3.4.0 – 6.3.4.1

6.3.5.0 – 6.3.5.4

6.4.0.0

6.4.1.0 – 6.4.1.2

6.4.2.0 – 6.4.2.1

6.4.3.0 – 6.4.3.1

6.4.4.0 – 6.4.4.1

6.4.5.0 – 6.4.5.1

6.4.6.0 – 6.4.6.1

6.4.7.0

6.4.8.0 – 6.4.8.2

6.4.9.0

6.4.10.0 – 6.4.10.1

6.4.11.0 – 6.4.11.1

6.4.12.0

6.4.13.0

6.4.14.0

6.4.15.0 – 6.4.15.2

6.4.16.0 – 6.4.16.1

6.4.17.0 – 6.4.17.2

6.4.18.0 – 6.4.18.1

6.4.19.0

6.4.20.0 – 6.4.20.2

6.5.0.0

6.5.1.0 – 6.5.1.1

6.5.2.0 – 6.5.2.1

6.5.3.0 – 6.5.3.3

6.5.4.0 – 6.5.4.1

6.5.5.0 – 6.5.5.2

6.5.6.0 – 6.5.6.1

6.5.7.0 – 6.5.7.4

6.5.8.0 – 6.5.8.9

6.6.0.0

6.6.0.2 – 6.6.0.3

6.6.1.0 – 6.6.1.1

This app adds an additional tab for product-specific FAQs on the product detail pages. Visitors... more

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Product information

Highlights

Customers can directly ask a question about the product on the product detail page
Simple answering of the questions in the admin and automatic email dispatch to the questioner
Relief of support through fewer customer inquiries
Rich-Snippets for FAQPage on product detail page

Description

This app adds an additional tab for product-specific FAQs on the product detail pages. Visitors can ask new questions related to the article. Questions that are already answered and activated in the Product FAQ Manager, and for which the author has a release for publication, are listed in the new tab in the product detail page.

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Customer reviews

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Average customer rating from 1 reviews:

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Functionality

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Perfekt

From: Raphael Boos

21 Feb 2022

Exakt was wir gesucht haben, Funktionalität gut überlegt und umgesetzt, sehr gute Anpassbarkeit in eigenen Themes. Uns fehlten RichSnippets, der Verbesserungsvorschlag wurden prompt umgesetzt. Praktisch ist auch die letzte Ergänzung in der Version 1.4.0 - man kann eine FAQ mehreren Produkten gleichzeitig zuweisen - sinnvoll für Varianten oder allgemeine Fragen.

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Configuration manual

Installation via the app manager
After the installation activate the app, clear the cache
Reload the backend

App configuration

You can make the following settings in the plug-in configuration:

Limit of FAQs initially displayed: Activates step-by-step reloading of further FAQs (useful for a large number of FAQs per product). If there is no entry or 0, all FAQs about the product are loaded.
SalesChannel: if necessary, limiting the plug-in to a specific SalesChannel
Info to admin: Specifies whether a notification email should be sent to the stored admin email when new questions are received
Admin email address: Email to the person who should receive the notification email
Show data protection link: If activated, a link to the data protection page will be added to the FAQ form in the storefront
Select data protection page: Selection of the data protection page from the shop CMS
FAQ Add rich snippet to product FAQs (from v. 1.3.1): If set, rich snippets for FAQ schema are outputed in the frontend for the product FAQs - this can improve the visibility of search results

Set up email templates

When the app was installed, two new email templates were installed under "Settings> Email templates" ("Hbcom Product FAQs Admin" & "Hbcom Product FAQs User"). These can be edited and given your own wording. The following variables are available in the email templates:

Hbcom Product FAQs Admin: {{ salesChannelName }}, {{ product.name }}, {{ product.productNumber }} and {{ faqQuestion }}
Hbcom Product FAQs User: {{ salesChannelName }}, {{ product.name }}, {{ product.productNumber }}, {{ faqQuestion }} and {{ faqAnswer }}

Adjust them if necessary and create translations for existing language subshops.

Management of product FAQs

In the "Catalog" menu you will find the new menu item "Product Faqs". Here you can view the questions asked by customers about the articles, answer them and send the answer directly to the customer.

Important: In order for the answer to be sent to the customer, it must be saved beforehand!

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Changelog

Version 2.6.0

Shopware 6.6 compatibility
Code optimizations

Version 2.1.0

Change Route annotation to #Route attribute declaration in controllers
add captcha validation to route attribute in storefront-controller

Version 2.0.0

Shopware 6.5 compatibility

Version 1.5.3

Questions were previously limited to 255 characters. Entering questions longer than 255 characters is now possible.

Version 1.5.2

Bug fix: When changing to a product variant, the FAQs for the main article were no longer displayed.

Version 1.5.1

Informative display of product number for variant in the admin detail view when requesting a variant product

Version 1.5.0

Feature update:

Ability to create product FAQs via admin
Option to hide FAQ author in frontend
Addition of text snippets and minor bug fixes

Version 1.4.1

Bugfix: After multi-product assignment from Update 1.4.0, the originally requested product was no longer recognized when sending an email for the FAQ. => The product to which the question was asked is now also saved and used for sending emails.

Version 1.4.0

Feature update:

FAQ form now uses Shopware captcha (honeypot, basic captcha, ...)
It is now possible to link several products with one product FAQ

Version 1.3.5

Bugfix: Products associated with an FAQ could not be deleted.

Version 1.3.4

Fix: Integration FAQ-Tab for CMS product layouts

Version 1.3.3

Bugfix: If a visitor asked a question about a product in a different language context, the reply email from the admin was sent with the default language email template.

With this version, the language of the shop is saved for the question and the correct email template is selected for the answer in the admin.

Version 1.3.2

Bugfix: Fix type declaration in entity for FAQ answer if question was published without an answer to the question

Version 1.3.1

Optional output of rich snippets for FAQ schema (format: JSON-LD) for more prominent output in Google search results. The output of the rich snippets can be activated or deactivated in the plugin configuration.

Version 1.3.0

Backend

Better representation of the flags (Icons) in the FAQ overview in the backend
Output of the article number in the faq listing
Additional answer function (send, save and set active at the same time)
User can no longer be notified if no answer has been provided
Snippet adjustments

Front end

Usability: If the user is logged in, the name and email are pre-filled when asking a new question for a product

Version 1.2.2

Change to AbstractMailService class for compatibility with AmazonPay pluzgin

Version 1.2.1

Fix: Adding column product_version_id to entity hbcom_product_faqs to fix errors when creating the SQL files via bin / console dal: create: schema for Shopware-Version 6.4.x

Version 1.1.3

Fix: Adding column product_version_id to entity hbcom_product_faqs to fix errors when creating the SQL files via bin / console dal: create: schema for Shopware-Version 6.3.x

Version 1.2.0

Shopware 6.4 compatibility

Version 1.1.2

Feature Limit of FAQs per product initially displayed: Activates step-by-step reloading of further FAQs (useful for a large number of FAQs per product). If there is no entry or 0, all FAQs about the product are loaded.

Code optimizations

Version 1.1.1

Fix Javascript-Error if checkbox for privacy opt-in is not configured

Version 1.1.0

Compatibility with Shopware 6.3

Version 1.0.1

Configuration option for displaying the opt-in checkbox for data protection when the data protection link is activated. With this setting, the FAQ form can only be sent with the opt-in checkbox activated.

Note: After updating the plugin, please clear the cache and warm it up.