eKomi Ratings & Reviews

eKomi Ratings & Reviews

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Free
Free

Support by ekomiPlugin

    Offic68068350886f
  • 2.5.2
  • 3 Sep 2019
  • de_DE en_GB
  • from ekomiPlugin
  • 5.0.0 – 5.0.4
    5.1.0 – 5.1.6
    5.2.0 – 5.2.27
    5.3.0 – 5.3.7
    5.4.0 – 5.4.6
    5.5.0 – 5.5.10
    5.6.0 – 5.6.1
eKomi is the leading third-party review service, specializing in the collection, management... more

Product information

eKomi is the leading third-party review service, specializing in the collection, management and publishing of seller and product ratings for businesses.

With our official eKomi Plugin for Shopware you can automatically integrate our eKomi review collection technology with your shop system, triggering a review request to be sent out the moment an order has reached a pre-defined status.

Please note that you will need an eKomi account to use the plugin. For a live demonstration of our product, feel free to book your most convenient time slot here, or alternatively send us an email to 

support@ekomi.de

 

Plugin Features:

- The necessary details are automatically read in from your database which will enable eKomi to send your client a review request.

- Determine which order status should trigger the review request.

- Contact your clients via email or SMS (depending on your eKomi subscription).

- Request both seller ratings and product-specific ratings from your clients.

Working with eKomi allows you to:

- Collect authentic seller and product ratings and reviews.

- Sign up for simple, configurable, grouped and bundle products.

- Personalize every aspect of your communication with your customers, from the email / SMS templates, to the look, contents and feel of the review form.

- Boost customer loyalty and incentivise return purchases with our coupon feature.

- Manage your reviews with the help of our dedicated Customer Feedback Management team, who checks each and every review to make sure it is third-party compliant.

- React to your feedback publicly, or moderate it privately through our dialogue feature to improve your customer service and feedback.

- Syndicate all of your seller ratings and reviews automatically to Google, Bing and Yahoo.

- Activate your Seller Rating Extension to display stars on your Ads and increase your Click-through-rate by around 

17%.

- Enable Review Rich Snippets and show stars next to your organic results to enhance your visibility and drive more relevant traffic to your site.

- Display your eKomi Seal and Review Widget on your webpage to build trust and confidence among your website visitors, turning more browsers into buyers and increasing sales.

- Feature all of your reviews on your business Certificate Page, to help clients with thier purchasing decision.


eKomi is available in English, French, German, Spanish, Dutch, Italian, Portuguese, Polish, Russian, Swedish, Finish, Norwegian, Czech, Hungarian, Turkish, Hebrew, Arabic, Thai, Japanese and Korean.

If you have any questions regarding the plugin, please get in touch! Email us at support@ekomi.de, call us on +1 844-356-6487, or fill out our contact form.

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Customer reviews

Average customer rating from 2 reviews:

Total (2)
Functionality
Usability
Documentation
Support

Das aktuelle Plugin funktioniert, danke für den Support.

17 Dec 2018

Wir hatten Probleme mit der letzten Version. Zudem gab es nur selten ein Plugin-Update. Die aktuelle Version 2.1.0 läuft nun ohne Probleme. Wir würden uns freuen wenn ekomi auch zukünftige Plugin-Versionen zeitnah hier im Store hinterlegt. Danke für den Telefon-Support und die Anpassungen.

Total
Functionality
Usability
Documentation
Support

funktioniert nicht richtig - E Komi Support will oder kann einem nicht weiterhelfen

23 Oct 2018

funktioniert nicht richtig - E Komi Support will oder kann einem nicht weiterhelfen

Total
Functionality
Usability
Documentation
Support

Installation manual

Installation 

1. Module Installation (backend)


1.1 Login to Shopware backend



1.2 Go to Configuration → Plugin Manager.



1.3 Click on Upload Plugin



1.4 Select the module zip file and upload plugin



1.5 Click on Installed andLocate the new module in the list


1.6 Click on the install button to install the Plugin



1.7 Provide required information to Activate the module

1.7.1 Insert your Shop ID and Shop Secret.

1.7.2 Choose Order Statuses on which you want to export information to eKomi.

1.7.3 Enable / Disable Product Reviews (if enabled, products data will also be exported).

1.7.4 Select Mode. (for SMS, mobile number format should be according E164).

1.7.5Select Product Identifier (How do you identify the product?)

1.7.6Enter Exclude Products (Enter Product IDs/SKUs(comma separated) which should not be sent to eKomi)

1.7.7 Enter your Turnaround Time (Time it takes for an order to get complete)

1.7.8 Select Export Method.

  • Hook ( Will export data when order status is modified to one of the configured order statuses)

  • Cron  ( Will export orders with configured statuses every 24 hours )

1.7.9 Select Smart Check option.

1.7.10 Enable / Disable Show PRC Widget (If yes the widget will display in the detail page)

1.7.11 Enter PRC Widget Token (Token provided by eKomi)

1.7.12 Click on Save button.


Note: Make sure that Shopware’s Cron plugin is enabled and Cron jobs are configured on the server.


1.8 Activate the Plugin


1.9 Display Widget

1. In the Configuration page, Show PRC Widget: yes

2. Insert this shortcode where you want to display the widget

{if $isEkomiPluginInstalled }

   {action module=widgets controller=OfficialEkomiIntegration action=smart_prc articleID=$sArticle.articleID ordernumber=$sArticle.ordernumber}

{/if}


2. Module Installation (via ftp)


2.1 Unzip (decompress) the module archive file


2.2 Place the Backend folder in {shopware root directory}/engine/Shopware/Plugins/ folder Using FTP/SFTP


2.3 Follow all steps of Method 1 except 1.3 and 1.4

How to setup cron in Shopware

There are two main tasks to setup Cron for Shopware.

  1. Setup Cron the server to execute Shopware Cron.

  2. Setup Cron inside Shopware (It should happen automatically)


A cron job setup inside Shopware will never execute if Shopware cron has not been set up on the underlying server. This means that point 2 is dependent on point 1 to work.

Setup Cron On The Server

This depends on your hosting server provider. It’s more of a technical task. Below is the command that should be executed when you are inside Shopware’s root directory:

php bin/console sw:cron:run

The cron should execute after a short interval. The requirement can depend from situation to situation. Making the cron execute after 15 minutes intervals can be considered a good time interval.

Setup Cron Inside Shopware

When you install the eKomi plugin then the cron is created automatically. You can confirm this by navigating to the following location.

Click “Configuration” and then click “System info”.



Expand “System Menu”. Click “Cronjobs”. Here you should be able to see the cron job “Ekomi Order Export”. This is the cron job that is set automatically when you installed the plugin. If that cron is not present then you can create it.


To create “Ekomi Order Export” cron click “Add entry”. Now fill the form with the following fields:

Name: Ekomi Order Export

Action: EkomiExport

Next Execution: According to your requirements.

Interval: 1 day

Active: Checked

Disable on Error: Checked


Click “Save” to save the cron.

Troubleshooting

Our eKomi headquarters in Berlin is the best place to start if you need help with this plugin. There our technical support team will get you up and running in time. You can book assistance at: http://ssi.ekomi.com/booking

Changelog

Version 2.5.2

Minor bug fixes for shopware 4.3 and PHP5.4

Version 2.5.1

  • Added an option in the configuration to set the number of days to fetch the order for.
  • Fixed the issue of cron job getting stuck in case of a large number of orders.
  • Made compatible with php5.4
  • Error logs and exception handling

Version 2.4.1

  • Display reviews in smart widgets for variants.
  • Fix issue in order send email to the customer.

Version 2.3.2

  • Increased turnaround time
  • code improvements

Version 2.3.1

  • Changed orders export query to updated DateTime.
  • Changed array declaration to fix the compatibility issue.

Version 2.3.0

  • Fixed orders export for language shops.

Version 2.2.1

  • Fixed duplicate cron entry issue while installing or updating Shopware Plugin.

Version 2.2.0

  • Added EAN as product identifier along with id and sku.

Version 2.1.2

  • Fixed issue with displaying order status names in plugin configuration.

Version 2.1.1

  • Fixed crontab exception in updating plugin to new version.

Version 2.1.0

  • Cron issue fixed.
  • Canonical urls issue fixed.
  • Code optimization.
  • Smart check feature.
  • Option to select id/sku.
  • Option to exclude products.
  • Sending product and image URL. 
  • Integration of smart widget.

Version 1.6.1

Version: 1.6.1Plugins Dashboard integration in official plugin.
Version: 1.6.0The plugin will export data to Plugins Dashboard instead of SRR.
Version: 1.5.0Plugins Dashboard will forward data to SRR after further processing.
Version: 1.4.0Multi-Shop compatibility with Cron.
Version: 1.3.0Added Option to export Orders via Cron.
Version: 1.2.0Added a new option "Export Method" to let users decide how they want to export data.
Version: 1.1.0Transaction Time sanitization, validation, and formatting.
Version: 1.0.0A complete working plugin

About the manufacturer

ekomiPlugin ekomiPlugin Shopware Technology Partner Shopware Technology Partner 1 Extensions 3 Ø Rating

Version:

Free
Free

Support by ekomiPlugin

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