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Premium Smartsupp Widget Live Chat

Premium Smartsupp Widget Live Chat

by SITS Design & IT (5) Ratings Source Available 306 Downloads
Premium Smartsupp Widget Live Chat
Premium Smartsupp Widget Frontend
Premium Smartsupp Widget Live Chat
     
Preview: Premium Smartsupp Widget Live Chat Preview: Premium Smartsupp Widget Frontend Preview: Premium Smartsupp Widget Live Chat
Current version:

Version:

€ 29.00*

Free updates and support for 12 months (Subscription)
30-day free trial
This plugin is available for Shopware 6
Expected release: Jan 2021
Support
Plugin details
  • Order number: sits720921192759
  • Manufacturer: SITS Design & IT
  • Version: 1.1.9
  • Last update: 29 Apr 2020
  • Plugin available in: de_DE en_GB
  • Compatible with:
    5.0.0 – 5.0.4
    5.1.0 – 5.1.6
    5.2.0 – 5.2.27
    5.3.0 – 5.3.7
    5.4.0 – 5.4.6
    5.5.0 – 5.5.10
    5.6.0 – 5.6.9
Description Reviews 5 Installation manual Changelog
Description
Smartsupp Widget Plugin Live Chat Smartsupp is a professional Live Chat-Plugin to get in... more
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Product information

Smartsupp Widget Plugin Live Chat


Smartsupp is a professional Live Chat-Plugin to get in touch with your customers. While customers are on your website / shop, they have the chance to contact your customer service for any questions.

Smartsupp can be controlled by browser and app (iOs, Android).


More information here: https://www.smartsupp.com/
Reviews 5
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Customer reviews

Average customer rating from 5 reviews:

Total
Functionality
Usability
Documentation
Support

Genial, einfach und super nützlich!

From:
9 Oct 2017

Das Plugin ist sehr einfach zu installieren. Der Support antwortet sehr schnell und ausführlich. Preis/Leistung ist mehr als zufriedenstellend.

Das Smartsupp Backend ist sehr benutzerfreundlich, übersichtlich und intuitiv zu bedienen. Es können gleichzeitig mehrere Chat-Anfragen bearbeitet werden. Die Funktion reduziert die E-Mail und Telefon Anfragen und somit die Pendenzen.
Es gibt viele Einstellungsmöglichkeiten, so dass das Chat-Fenster dem Corporate Design angepasst werden kann. Zudem können Kunden Offline-Nachrichten hinterlassen.

Die Kunden scheinen es zu lieben. Sie erhalten prompt Antwort auf Ihre Fragen zur aktuellen Bestellung. Wenn er sich vorher im Kundenkonto angemeldet hat, sieht man bereits den Namen und weiss schon um was es geht, bevor er die Frage gestellt hat. Bei Neukunden führt es eher zum Kaufabschluss dank der Live-Beratung.

Wir können das PlugIn und Smartsupp sehr empfehlen!

Total
Functionality
Usability
Documentation
Support
From: SITS Design & IT
9 Oct 2017

Vielen Dank, das freut uns!

Toller Support

From:
4 Jan 2017

Absolut toller Support, sehr bemüht um eine schnelle Lösung. (hatte Schwierigkeiten bei der Installation)

Total
Functionality
Usability
Documentation
Support

Sehr empfehlenswert für den angedachten Zweck!

From:
17 Nov 2016

Einfach zu installieren und der Smartsupp-Account lässt sich ebenfalls einfach einrichten. Alles funktionierte auf Anhieb tadellos (ohne Support!) und war sehr, sehr schnell einsatzbereit! Bei unserer SW Version 5.2.9 alles perfekt!

Wir können das Plugin in Kombination mit Smartsupp als Chat-Funktion nur empfehlen! Ein Free-Account reicht ... Der "Bezahl-Account" verspricht noch mehr Optionen ...

Schön und unkompliziert gemachtes Plugin ... Weiter so!

Total
Functionality
Usability
Documentation
Support

Wir lieben es!

From:
16 Nov 2016

Wir haben das Plugin und den dazugehörigen Account bei Smartsupp momentan im Test. Werden aber ganz sicher danach kaufen. Der Chat bietet einen deutlichen Mehrwert für unsere Shopbesucher.

Die Einrichtung ist kinderleicht und die Administration und Anpassungsmöglichkeiten sind extrem übersichtlich und einfach aufgebaut.

Auch die Anbindung an einen Desktop oder Smartphone-Client ist super easy.

Wir können Smartsupp absolut empfehlen!

Total
Functionality
Usability
Documentation
Support

Sehr benutzerfreundlich mit Top Support

From:
6 Nov 2016

Wir haben seit Jahren LiveZilla in Verwendung. Haben Smartsupp in einer SW 5.1.4 Version ausprobiert. Installation ging erwartungsgemäß sehr schnell. Danach erfolgte die Registrierung bei Smartsupp. Codeschnipsel im Plugin hinterlegt und los ging es.

Wir haben das Erscheinungsbild komplett in 10min auf unser Seitenlayout abgestimmt. Man muss sagen, einfacher kann man es nicht administrieren. Es erfolgten zwei Nachfragen zur Desktop App beim Support und dieser reagierte am Wochenende innerhalb einer Stunde. Neben der Desktop App gibt es auch Apps für mobile Endgeräte. Wir haben für uns jede gewünschte Einstellung umsetzen können.

Schön ist, dass der Chat-Button auf Smartphones im Portraitmodus sehr klein gehalten ist. Er ist wahrnehmbar, aber nicht zu groß und verdeckt damit keine Shopinhalte.

Von uns gibt es die Maximalpunktzahl für das Plugin. Wir haben es gekauft!

Total
Functionality
Usability
Documentation
Support
Installation manual
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Installation manual

Install:
1. Register at https://www.smartsupp.com/2. Install Premium Smartsupp Widget Live Chat in your shop3. copy the smartsupp key and insert it in the Premium Smartsupp Widget 

After you saved the key (and delete the shop cache) you will see the smartsupp chat on your shop frontend.
If you have any further question, don't hesitate to ask us at support@sits-it.de. 
Changelog
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Changelog

Version 1.1.9

Fix CheckLicensce Error 

Version 1.1.8

Add compatibility for Shopware 5.6 and small improvements

Version 1.1.7

removed deprecated functions

Version 1.1.5

Version 1.1.4

Version 1.1.3

Fix display issue for custom themes

Version 1.1.2

Fix issue with PHP 7

Version 1.1.1

Version 1.1.0

* Add Smartsupp API

Version 1.0.0

About the manufacturer

SITS Design & IT SITS Design & IT 3 Extensions 5 Ø Rating
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€ 29.00*

Free updates and support for 12 months (Subscription)

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