WhatsApp Live Chat + Sharing Dektop&Mobile

WhatsApp Live Chat + Sharing Dektop&Mobile

by Wesionaire GmbH (6) Ratings Source Available 219 Downloads
Current version:

Version:

This plugin is available for Shopware 6
Support
This manufacturer responds quickly to support requests
Plugin details
  • Wesio32618723133
  • Wesionaire GmbH
  • 1.2.2
  • 3 Jul 2020
  • de_DE en_GB
  • 5.4.0 – 5.4.6
    5.5.0 – 5.5.10
    5.6.0 – 5.6.7
WhatsApp Live Chat-Badge and "sharing" for Shopware We operate an online shop ourselves, but... more

Product information

WhatsApp Live Chat-Badge and "sharing" for Shopware


We operate an online shop ourselves, but are also on the road to visit local retailers or bound by customer calls, so we could not always respond to live chat requests on our website immediately. With conventional website chat tools, customers were immediately gone after 2-3 minutes without an answer and no longer reachable for us. With the WhatsApp chat function, you get the personal mobile phone number of your customers and can even reply after hours. In addition, it offers you the opportunity to clarify inquiries that you cannot immediately answer (e.g., requests only could be answered by the manufacturer or a specialist in your company), and then later to answer the customer. It’s also possible also to send pictures. More service is not possible!


Ideally, you use the Whats App chat version for the desktop so that you can conveniently respond via keyboard. If you are not currently on the PC, you have the synchronized chat on your mobile.


Due to technical restrictions by WhatsApp it is not possible to offer the whole chat on your website. We try to get the best experience possible for your customers by enabling an easy way to chat with you over Whats App on any device. Get a free 30 day trail version and check it our yourself!


This plugin does not cover the WhatsApp business api.

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Highlights

  • Share-button and inquiry button on the product detail page
  • Opening Hours: You can set on which weekdays/hours the Chat Badge will be displayed. Avoid getting messages during the night!
  • Individual as you are: We offer a lot of customization. Upload a picture, write a sample message,...
  • Subshop & language shops? Supported! You can configure the Chat Badge for each shop individually and we over the possibility to translate all texts with snippets
  • Mobile&Desktop support: You can also use the Chat-Badge on your desktop computer thanks to WhatsApp web.

Frequently Asked Questions

  • Do I need to update my privacy policy if I use this plugin? Now there is finally clarity. Every company that uses WhatsApp as a communication tool should use WhatsApp in the business version and must also include this in the data protection regulations. You need to add a notice about WhatsApp in you privacy policy at least if you use this plugin in Germany (we can't tell for other countries). If you obtain your privacy policy from one of the providers below, you can easily add this text. If you're not using one of these providers please contact your legal advisor. - At the Händlerbund you will find the setting options in the "Settings Privacy Policy". - At the IT-Recht Kanzlei, this option can be selected in the data protection configurator in the "Contact" area. - At Trusted Shops, a corresponding option will only be available with the next update.
  • Is this plugin compatible with WhatsApp Business? Of course, our plugin also works with the WhatsApp Business Version and for smaller companies, use is 100% free. This business version can be downloaded here https://www.whatsapp.com/business/. And a little tip from our side: With the free app from Altus you can use WhatsApp Business with several employees directly on the desktop and can always hand over the chat to the right employee. https://www.electronjs.org/apps/altus
  • Does WhatsApp still have to be included in the data protection regulations if the company only uses the normal / private WhatsApp version? The data protection clause is only intended for WhatsApp Business and not for any other version. However, we would like to point out that it is against WhatsApp's terms of use if you maintain commercial / business contact with your customers as part of WhatsApp. It may well be that WhatsApp actively takes action against this if you violate the terms of use. For this reason, we recommend that you only use WhatsApp Business.
  • Does WhatsApp (Business) also have to be included if the company uses the business version but does not look for renewed contact with the customer, does not "label" him or does he save the data? You should answer the query with "yes" if you e.g. provide the option in your online shop that you can contact customers via WhatsApp Business.
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Read, write and discuss reviews... more

Customer reviews

Average customer rating from 6 reviews:

Total (6)
Functionality
Usability
Documentation
Support

Tolles Plugin, erstklassiger Support

17 Jul 2020

Ich nutze dieses Plugin nun einige Wochen und konnte schon einiges an Mehrumsatz durch direktere Kundenkommunikation generieren. Eine willkommene Entlastung des Mail-Postfachs.

Und der Support ist über jeden Zweifel erhaben. Extrem kompetent, engagiert und super erreichbar. So macht das Spaß!

Total
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Conversionboost

1 May 2020

Der Support ist freundlich, schnell und kompetent. 21:00 geschrieben und 4 Minuten später wurde mir schon eine Lösung geliefert.
Das Plugin ist einfach zu installieren und zu konfigurieren!

Es wäre noch toll wenn man das Icon nach oben links oder recht verschieben könnte, sonst bin ich zu 100% zufrieden.

Vielen Dank

Cow-Nature.de

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Functionality
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Wesionaire GmbH
5 May 2020

Danke für die positive Bewertung! Schreiben Sie uns eine E-Mail und wir senden Ihnen gerne ein Snippet, mit welchem Sie das Badge oben links oder rechts anzeigen können.

100 % Empfehlung für Entwickler und PlugIn

24 Apr 2020

Das PlugIn liefert ohne Einschränkung die gewünschten Funktionen. Übersichtlich sowohl im Front- als auch im Backend Bereich. Selbst auf sehr spezifische Rückfragen meinerseits wurde umgehend reagiert und Lösungen gefunden. Klasse!

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Perfekt

9 Mar 2020

Das Modul funktioniert ohne Probleme. Super Support mein Problem konnte sofort gelöst werden.

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Sehr nützliches Plugin mit gutem Support

7 Feb 2020

Die Einbindung des Plugins ist sehr leicht. Sollte es doch mal Probleme geben, hilft der Support in sehr kurzer Zeit. Auch auf Vorschläge zur Verbesserung wird gerne eingegangen.

Das Plugin ist für alle zu empfehlen, die einen direkten und unkomplizierten Kontakt mit ihren Kunden wünschen. Anders als bei einen Chat, ist der Kunde auch später noch über dieses Plugin erreichbar, sollte man evtl. nicht sofort auf seine Anfrage antworten können.

Es können verschiedene Zeiten und eine automatische Antwort eingestellt werden. So kann der Kunde z.B. eine automatische Nachricht erhalten, sollte er nach Feierabend noch eine Nachricht schicken.
Am nächsten Tag kann dem Kunden dann immernoch geantwortet werden.

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Super Plugin Top Support

14 Aug 2019

Das Plugin funktioniert sehr sehr gut, Anfragen vom Support werden sofort beantwortet Anpassungen gleich gemacht. Habe viele Whatsapp Plugins ausprobiert aber das ist sein Geld wirklich wert und hat ein Paar Features mehr als die gängigen Whatsapp Plugins.

Total
Functionality
Usability
Documentation
Support

Installation manual

The installation process of plugins is descriped in the offical Shopware user guide. Please follow the instructions here.


You can find the plugin settings after a successful installation in the administration by going to Configuration > Basic Settings > Additional Settings > WhatsApp Badge


If you want to translate the plugin's text, please use Shopware snippets.  A detailed description about how to use snippets can be found in the offical Shopware user guide. Snippets Guide.

The plugin offers you following snippets:

  • WesioWANumber - mobile phone number - please use the format as stated in the settings.
  • WesioWADisplayName - Display name
  • WesioWADisplayName - Your first message
  • WesioWACustomerMessage - Customer Message template
  • WesioWhatsApp - information below the chat


Since version 1.2.0 you can also edit following snippets:

  • WesioWAShareButton - product detail page  "share" button text
  • WesioWAInquiryButton - product detail page  "inquiry" button text
  • WesioWAShareText - share WhatsApp message text
  • WesioWAInquiryText - inquiry WhatsApp message text
  • WesioWADetailInfo - message below the buttons. optional - e.g. "this service requires WhatsApp, please use our contact form if you don't have a WhatsApp account"

Changelog

Version 1.2.2

  • The plugin won't try to remove the cookie if it has not been set before. This lead to Chrome displaying the cookie even if it was not set but rather deleted.

Version 1.2.1

Privacy information added. You can find it in the plugin settings > Show privacy information .

Version 1.2.0

  • NEW: "Share via WhatsApp" button can be displayed on the product page.
  • NEW: "WhatsApp-Inquiry" button can be displayed on the product page.

Version 1.1.2

The cookie will always been stored when the consent manager is disabled.

Version 1.1.1

  • Support for the cookie consent manager in Shopware 5.6.3

Version 1.1.0

Please double check the settings after this update, save them and compile your theme.


  • New more appealing configuration form.
  • New fields: title and subtitle.
  • New display options for desktop and mobile: hide, collapsed, show.
  • Set a primary color.
  • Outside the opening hours: display a alternative text.

Version 1.0.1

  • WhatsApp opens more reliable when using Safari

Version 1.0.0

- First release 1.0.0

About the manufacturer

Wesionaire GmbH Wesionaire GmbH 3 Extensions 5 Ø Rating
Current version:

Version:

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