zenloop: NPS-Feedback & CX-Platform

zenloop: NPS-Feedback & CX-Platform

by zenloop

Version:

Free
Free

Support by zenloop

Source Available
33 Downloads
Responsive
Shopware 6: Plugin status
This plugin is not yet planned for Shopware 6
    Zenlo49016853238f
  • 1.2.0
  • 27 Nov 2019
  • de_DE en_GB
  • from zenloop
  • 5.5.0 – 5.5.10
    5.6.0 – 5.6.7
All companies lose customers. In general, more than 15% of transactions are affected – every... more

Product information

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies such as AboutYou, ShopApotheke, Limango, and Douglas.

zenloop automates three key business processes:

  1. Immediately detect unhappy, churning customers
  2. Detect churn motives and alert stakeholders
  3. Win back customers through personalized actions

By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.


Platform features

With our software, you can measure customer retention and predict business growth. Our benefits include:

  • Achieve high response rates thanks to individual integration and optimized usability
  • Configure alarm systems and immediately forward critical topics internally
  • X-ray customer comments with smart labels and identify churn drivers
  • Target critical voices based on your customer feedback and respond immediately
  • Benefit from free referrals of your loyal promoters
  • Motivate your employees with visualized real-time feedback


Testimonials

Smooth feedback analysis

With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.

Jens Griebler (Deichmann) Head of CRM

Expand customer centricity

Customer centricity is the key to our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.

Julia Bösch (Outfittery) Chief Executive Officer

Fully automated NPS

"The easiest way to implement and roll out the entire Net Promoter System from A to Z - fully automated."

Nana Lohmann (Shopapotheke) Chief Marketing Officer


Plugin Features

When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop enables you to systematically evaluate your customer feedback.

With the zenloop extension, you can

  • Create customized surveys within a few minutes
  • Use platform data to schedule NPS surveys via zenloop
  • Trigger on-site NPS surveys on your order-success-page
  • Trigger email NPS surveys after product delivery
  • Keep track with automated feedback analyses and reports

Send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish.

Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.


Account and Pricing

Start your 14-day free trial and get unlimited access to all features for feedback analytics. We recommend setting up an account on our webpage and creating surveys in the first place. Then install our free extension on Magento.

A separate zenloop account is required to track and analyze customer feedback. Please contact us or visit our price list for more details.


Integrations

Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:

  • Emarsys
  • Freshdesk
  • Slack
  • Salesforce
  • webhooks
  • Zapier
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Customer reviews

Installation manual

Installation of the plugin



Log in to the Plugin Manager Account. If you are installing the plugin for the first time, search for “zenloop Customer Feedback” and install the plugin. Otherwise if you are editing the settings, go to Settings -> Plugin Manager -> Installed


Install the plugin and enter the API key. The page has to be saved and refreshed before the user can select surveys and edit other settings.


Please find information about Configuration Settings as follows:

API Key: Enter your API key


Survey: Select a survey previously created in Zenloop


After Order Surveys: Should surveys be sent out after the order?


Hours After Order: Number of hours that must have passed since the order status is set (as in the Order Status field below) before the survey is triggered


Survey After Order: Select a survey previously created in Zenloop


Order Status: Email surveys are triggered at the order status selected

Changelog

Version 1.2.0

Anpassungen an SW 5.6

Version 1.1.0

This version has a new update

Version 1.0.0

This is the first version.

About the manufacturer

zenloop zenloop Shopware Technology Partner Shopware Technology Partner 1 Extensions No ratings

Version:

Free
Free

Support by zenloop

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