Shopware Technology Partner Shopware
Technology Partner


Manufacturer since: 12 Nov 2018 Downloads total:
  • Description


All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies such as AboutYou, ShopApotheke, Limango, and Internetstores.

zenloop automates three key business processes:

  1. Immediately detect unhappy, churning customers
  2. Detect churn motives and alert stakeholders
  3. Win back customers through personalized actions 

By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.


Platform features

With our software, you can measure customer retention and predict business growth. Our benefits include:

  • Achieve high response rates thanks to individual integration and optimized usability
  • Configure alarm systems and immediately forward critical topics internally
  • X-ray customer comments with smart labels and identify churn drivers
  • Target critical voices based on your customer feedback and respond immediately
  • Benefit from free referrals of your loyal promoters
  • Motivate your employees with visualized real-time feedback



Smooth feedback analysis

“With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.”

Jens Griebler (Deichmann) Head of CRM


Expand customer centricity

“Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.”

Julia Bösch (Outfittery) Chief Executive Officer


Fully automated NPS

"The easiest way to implement and roll out the entire Net Promoter System from A to Z - fully automated."

Nana Lohmann (Shopapotheke) Chief Marketing Officer


Plugin Features

When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop enables you to systematically evaluate your customer feedback.

With the zenloop extension, you can

  • Create customized surveys within a few minutes
  • Use platform data to schedule NPS surveys via zenloop
  • Trigger on-site NPS surveys on your order-success-page
  • Trigger email NPS surveys after product delivery
  • Keep track with automated feedback analyses and reports 

Send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish.

Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.



Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:

  • Emarsys
  • Freshdesk
  • Magento
  • Slack
  • Salesforce
  • webhooks
  • Zapier
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Extensions of zenloop

See which extensions will soon be available for your Shopware 6 shop. To the roadmap
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