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Official Robin HQ customer support Integration

Official Robin HQ customer support Integration

by DizTech BV. no ratings yet 3 Downloads
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This extension cannot be used in a Shopware Cloud shop.
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Details
  • zeobv39320841877m
  • DizTech BV.
  • 2.0.0
  • 2 Nov 2023
  • en_GB
  • 6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
    6.4.0.0
    6.4.1.0 – 6.4.1.2
    6.4.2.0 – 6.4.2.1
    6.4.3.0 – 6.4.3.1
    6.4.4.0 – 6.4.4.1
    6.4.5.0 – 6.4.5.1
    6.4.6.0 – 6.4.6.1
    6.4.7.0
    6.4.8.0 – 6.4.8.2
    6.4.9.0
    6.4.10.0 – 6.4.10.1
    6.4.11.0 – 6.4.11.1
    6.4.12.0
    6.4.13.0
    6.4.14.0
    6.4.15.0 – 6.4.15.2
    6.4.16.0 – 6.4.16.1
    6.4.17.0 – 6.4.17.2
    6.4.18.0 – 6.4.18.1
    6.4.19.0
    6.4.20.0 – 6.4.20.2
    6.5.0.0
    6.5.1.0 – 6.5.1.1
    6.5.2.0 – 6.5.2.1
    6.5.3.0 – 6.5.3.3
    6.5.4.0 – 6.5.4.1
    6.5.5.0 – 6.5.5.2
    6.5.6.0 – 6.5.6.1
    6.5.7.0 – 6.5.7.4
    6.5.8.0 – 6.5.8.7
RobinHQ is your customer support solution It collects all your customer questions, from all... more

Product information

Highlights

  • Live chat
  • Order mapping
  • Customer mapping
  • Product mapping
  • Product and order search

Features

  • Automatically get your information on a customer requesting support.
  • All order information right at the fingertips of your agents.
  • Easy live chat integration.
  • Dynamic field mapping allowing you to get the information that matters to you.

Description

RobinHQ is your customer support solution

It collects all your customer questions, from all channels in a single team inbox.

This official plugin integrates RobinHQ right in your shop and gives you access to live chat and many other customer support features.

Learn more at https://www.robinhq.com/program


Get the official RobinHQ Shopware 6 plugin to integrate directly integrate your shop with RobinHQ.


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Customer reviews

Configuration manual

  • 1. Download the Zeo Robin HQ plugin from the Community Store
  • 2. Activate the plugin in your Shopware 6 installation – this can be done via Settings > System > Licenses. Alternatively, you can use the "Upload plugin" button to upload the plugin ZIP file.
  • 3. Head over to the plugin configuration and enter a secure username and password. These are used in HTTP basic auth requests from Robin HQ.
  • 4. Save the configuration using the "Save" button where after you can scroll down and click "Validate setup". This will provide you with the headers needed by the RobinHQ integration in the form of: "Authorization: Basic bWFtYWxvWFtYTIwMjA=". Copy this value for use in the next step. 
  • 5. Open a new tab and head over to [RobinHQ](https://app.robinhq.com) and login using your RobinHQ credentials.
  • 6. Create a new integration over at [RobinHQ](https://app.robinhq.com) under "Settings > Integrations > Dynamic APIs > + Add dynamic api". 
  • 7. Fill in a descriptive name e.g. Shopware 6 Integration
  • 8. Enter the headers retrieved in step 4 in the "Headers" field.
  • 9. Copy the value of API key and API secret and paste these in the "Api Key" and "Api Secret" fields of the Shopware 6 config.
  • 10. Save the Shopware 6 config
  • 11. Copy the endpoint values and pasted these, prefixed with the domain of the sales channel you're going to be using RobinHQ on, in the corresponding field of the RobinHQ integration.
  • 12. Save the RobinHQ integration.
  • 13. Finally head back to the Shopware 6 plugin configuration to validate the configuration again using the "Validate Setup" button.
  • 14 (optional). Copy the contact tab src you find in your RobinHQ settings under "Settings > Contact tab". IMPORTANT: Don't include the http protocol of the url. Your contact tab url should look as follows: selfservice.robinhq.com/external/robin/abcdefg.js
  • 15 (advanced). Enter JSON mappings in the mapping areas, this will enrich the data displayed in RobinHQ. Make sure you don't enter invalid JSON or invalid fields else RobinHQ can't interpret the data. 

Changelog

Version 2.0.0

-   Established 6.5 compatibility


Version 1.1.3

-   Fixed bug in API validation button

-   Update to meet new standards of Robin API


Version 1.1.1

- Small code clean up and compatibility update with shopware v6.4 

- Implemented transformer pattern together with a factory to improve separation of concerns 

- Added extra features to the order endpoint to improve the efficiency of support agents 

- Ran static code analysis and tweaked some files

Version 1.0.0

# 1.0.0 

- First version of the Zeo Robin HQ plugin for Shopware 6

About the Extension Partner

DizTech BV. DizTech BV. Shopware Premium Extension Partner Shopware Premium Extension Partner 54 Extensions 4.5 Ø Rating
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