faqs for the article detail pages as a tab and as a separate page (including customers can ask their own question, etc.)
Description
Highlights
About the Extension
Contact & Support
If you have any questions or suggestions just contact us via mail to shopware.support@digitalwert.de and we are happy to help you. A instructions for the plugin can be found at: https://shopwaredemo.digitalwert.de/media/pdf/9b/c3/5f/Guide_FAQForArticles.pdf .
Description of the plugin
With the plugin "faqs for the article detail pages as a tab and as a separate page (including customers can ask their own question, etc.)" you can extend the article detail page with a frequently asked questions tab, have the frequently asked questions displayed on a separate page by adding a category for the page and assign the corresponding frequently asked questions to the category (if you do not want the category to be displayed in the top navigation, you can hide the category using the checkbox "Do not display in top navigation") or have the frequently asked questions displayed below a shop page. A subdivision of the frequently asked questions to subcategories is also possible, you can also have a left sidebar with the frequently asked question categories displayed. The frequently asked question entries are created in a separate backend module and assigned to the article or a category via a multiple selection field.
The plugin is fully compatible with our plugin https://store.shopware.com/en/digi120381816236/more-tabs-for-the-article-detail-pages-own-tabs-properties-downloads-and-more.html . In the plugin configuration under "show before tab (only needed in connection with our other tab plugin)" you can select the tab in front of which the frequently asked question tab should be displayed.
Available assignment options:
- article (in a own tab): The respective frequently asked question entries can be assigned per article and per article variant. The assignment of the frequently asked question entry to an article or an article variant can be done either via the shopware backend (for example for all article variants via the shopware function "apply standard data" -> "apply attribute configuration" -> "save"), by a CSV import via the shopware Import / Export module or through the Rest API. Furthermore, there is also the possibility to select within the plugin configuration, if the assignment of the frequently asked question entries should only be necessary for the main variant of an article, so that the frequently asked question entries have to be set only for the main variant of an article and not for everyone individual article variant.
- category (as a seperate page): the respective frequently asked question entry can be assigned to each category via a multiple selection field. For example, to distribute the frequently asked question entries to subcategories, you only have to tick the "faq category" for example for the main category "FAQ". Then the subcategories for the main category "FAQ" can be created, for example "questions about the online shop" and "questions about shipping". For the subcategories the checkbox "faq category" has to be set too and the frequently asked question entries are assigned via the multiple selection field to the subcategories .
- shop page: the respective frequently asked question entry can be assigned to each shop page via a multiple selection field. In order for the frequently asked question entries to be displayed on a shop page, the tick must be set at "faq shop page". For a shop page, you can also hide the left sidebar, the title of the shop page and the content of the shop page to create your own page based on a shop page for the frequently asked question entries, on which only the frequently asked question entries are displayed.
Within the newly created backend module "faq entries" under the menu item "Content" the respective frequently asked question entry can be created. With the number of the created frequently asked question entries there is no limit. The following settings can be defined per frequently asked question entry:
- the choice of whether the frequently asked question entr should be active
- the definition of the internal label for the frequently asked question entry
- the selection of whether the author name should be displayed
- the definition of the author name
- the definition of the author mail
- the selection of whether the create date should be displayed
- the definition of the create date
- the definition of the title of the frequently asked questio entry
- the definition of the question of the requently asked question entry
- the definition of the answer of the frequently asked question entry
- the definition of a link destination for a read more button
The question and the answer of an frequently asked question entry can be maintained via a TinyMCE field so that you can, for example, enter the following content elements:
- normal text
- images
- links
- HTML elements
- headlines (h1, h2, h3, h4, h5 and h6) via the optionally activated advanced editor ("Configuration" -> "User administration" -> select a user -> check "extended editor") in the TinyMCE field and the selection field " Format"
- videos (YouTube, Vimeo or HTML5).
Likewise, you can use the TinyMCE field, for example, to center the content, format (for example, bold, italic or underline) or even set links or set the font size.
The order of the frequently asked question entries in the frontend of the shop can be selected by drag & drop.
The name or the label of the frequently asked question tab can be defined either per article or globally, in addition the number of assigned questions can be displayed behind it. The frequently asked question tab can be displayed either before or after the rating tab.
In addition, it can also be defined whether the customers can ask their own questions via a button and the corresponding form, which are automatically assigned to the corresponding article or category and then only have to be activated after answering so that the answer and their associated question can be displayed in the frontend of the shop. To make it clear to which article or category the question belongs, there is an input field "origin of the question" in the edit mask of the frequently asked question entry, in which the name of the article and the article number or the name of the category and the category ID is included.
When asking a question, you can also select whether to send a mail to the shop owner and / or the customer himself, insofar as he has specified an mail for confirmation.
Informations about the plugin
(1). Developed according to the new plugin system from shopware 5.2.
(2). Compatible with PHP 7.
(3). Test for 30 days without obligation: with the trial version you can use the plugin for 30 days free of charge and in full directly in your shop.
(4). Compatible themes: this plugin is compatible with the Responsive theme from shopware and themes derived from it. When using a third party theme, which was purchased through the shopware store, the proper use of the plugin can not be guaranteed as with any other shopware plugin.
(5). Subshop compatiblity: the plugin supports subshops and can be activated per subshop.
(6). Unencrypted: the plugin is provided completely open source, so you do not need the license manager from shopware and it can therefore be used without problems without the iOnCube Loader.
(7). Multilingualism: the individual texts can be customized within the snippets modules according to your own wishes.
(8). Own shopware blocks: the plugin provides its own shopware blocks so you be able to adapt or extend the plugin update safe in your own theme. The names of the corresponding own shopware blocks can be found in the instructions: https://shopwaredemo.digitalwert.de/media/pdf/9b/c3/5f/Guide_FAQForArticles.pdf .
(9). frequently asked question entries to language shops in a other language: since you assign the frequently asked question entries, which were create over the own backend module, over a multiple selection field to an article, a category or a shop page, you must also create a new frequently asked question entry in the other language and assign him over the globe icon to the respective multiple selection field.
Details
- Available: English, German
- Latest update: 21 December 2020
- Publication date: 16 July 2018
- Version: 2.0.23
- Category: Detail Page
Resources
Reviews (9)
Gut gemeint, die angegbenen Funktionen tun was sie sollen. Aber es fehlen existenzielle Dinge.
Wir haben versucht, die Erweiterung im Shop zu nutzen. Bedient sollte sie von einem Mitarbeiter werden, der Service&Support für Maschinen macht und keine Ahnung von Shopware hat – geschweige denn, dass er weiß was ein Backend ist.
Er hat Schwierigkeiten mit folgendem: kommen Mails wegen vom Kunden gestellter Fragen an, findet er oft die Fragen in der Backend Übersicht nicht. In der Mail sind ausschließlich Titel und Inhalt angegeben.
Die Übersicht beinhaltet kein Datum und kein Titel. Suche nach Titeln geht auch nicht. Die Sortierung funktioniert nur per ID, aufwärts. Ebenfalls keine Spalte für Kundenname.
Auch fehlt ein Hinweis, an welcher Stelle die Frage eingetragen wird: Kategorie, Artikel, Shopseite, die FAQ Seite selbst?
Hat er sie gefunden und beantwortet (Die Beantwortung ist nicht in Vorgefertigten Templates möglich, sondern nur über den Editor von SW. Er kommt ständig mit der Formatierung durcheinander. Die komplette FAQ ist daher nicht einheitlich.), werden die Antworten nicht automatisch den Titeln zugeordnet. Also muss er in die Artikel-, Kategorie-, Shopseiten-, etc. -Verwaltung, um die Frage manuell zu setzen.
Für ihn fast nicht möglich.
Der Mitarbeiter ist nicht Dumm! Ihm fehlt nur die zur Pflege nötige Zeit. Mir als Admin ebenfalls.
Für ca. 5-10 Fragen/Tag über komplexe Maschinen und Zusammenhänge ist die FAQ einfach nicht zu gebrauchen. Sehr schade, da die Idee ausgesprochen gut ist!
Hammerteil!
Einfache Handhabung und sehr nutzerfreundlich gestaltet!
Absolut genial!
Perfekt
Exzellenter Support, netter Kontakt, kurze Reaktionszeit
Es kann so einfach sein. Vielen Dank für dieses PlugIn.
Ich bin begeistert
Perfekt Shoperweiterung
In meiner Version gab es einen kleinen Bug. Es wurde sehr schnell gelöst. Perfekter Service,
Keine Nachfrage ist zu viel, empfohlen als Produkt und Dienstleistung.
Sehr empfehlenswert.
Simon Kooij
Veldbaanshop.nl
About the Extension Partner
digitalwert
Partner Status
-
Shopware
Bronze Partner -
Shopware
Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2017
- Extensions: 46
Support
- Based in: Germany
- Speaks: German, English