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Store FAQ

You will find a lot of helpful and useful functions in the Shopware Store to help you find the right extensions for you. To help you find these functions and tips, you will find an overview as well as general details and information on their meaning and use here.

Where can I find suitable extensions for Shopware 6 or Shopware 5?

You can easily find the right extensions for you using the slider at the top of our store. There you can switch back and forth between Shopware 6 and Shopware 5.

Why is the header area of the shop yellow and displays the message "Shop not compatible"?

We want to make it as easy as possible for you to find the right extensions for your shop. That's why the header of our shop shows you a general compatibility with the selected Shopware generation (Shopware 6 and Shopware 5). For example, if you are looking for an extension for your Shopware 5 shop, you will receive a hint in the header as long as you have selected Shopware 6 in the upper left area with a selected Shopware 5 shop. The same happens, of course, if you have selected a Shopware 6 shop and are in the Shopware 5 area.

How can I select the right shop for which I am looking for an extension?

To do this, you must first log in in the top right-hand area of the shop. After logging in, you can use the drop-down menu to select the right constellation for you from your companies and shops and search for extensions in the store.

Previously, I was also able to book certifications or training courses in the shop. Why is that no longer possible?

You can find the option to acquire certifications directly in your account. You can find all further details about our training courses and certifications here in our Academy Area.

As a partner, I would like to buy extensions for my customers with my partner account. Why can I no longer buy extensions for my customers?

The option to buy extensions for your customers via your partner account was originally developed when it was not yet possible to create different users for a Shopware account. At that time, there was no other way to book extensions for your customers. If you would like to book extensions for your clients today, you will need to log in to your client's company account using your personal account after you have been invited and have been given the appropriate permissions to purchase extensions for their company. The difference is that the booking and invoicing is no longer done via your account, but directly via the customer's account.

Why can I select a booking domain in the check-out?

The function to add a booking domain means that if you have several active shops in your account, only one domain needs to be charged with the purchase amount and not each domain individually. This allows you to licence extensions for shops, but only charge one domain. The booking domain should therefore always be the domain that you want to charge or pay via.
Licence domain: The extension is licenced for this domain
Booking domain: This domain will be charged with the amount due, regardless of which licence domain was selected.

Why was my shopping basket deleted?

With the switch to our new store, all items have been removed from existing shopping carts. This means that you will have to add the items to your basket again.

Why can't I change my data directly in the shop (payment method, address, etc.)?

The data must be changed directly in the Shopware account. If important data that is relevant for the purchase process is missing, a warning will be displayed in the header area. Click on the error message to find out more about which data is missing so that you can book extensions.

I get an error in the payment process, but I don't know why. I can't add any extensions to the shopping basket. What is the reason?

If you log in with a company that has not yet entered a payment method and you switch to a company that has entered a payment method via the header menu, the payment method will not be updated. So please log in directly via the company that has stored a payment method.