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dotdigital Engagement Cloud

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About the Extension

dotdigital Engagement Cloud - Powering customer engagement across all touchpoints 

This extension enables a seamless integration between your Shopware store and dotdigital Engagement Cloud account. dotdigital’s Engagement Cloud for Shopware ensures your communication with existing and potential customers is perfectly suited to help you drive revenue. By synchronizing your Shopware data, you can make use of powerful marketing channels such as email, SMS, push notifications and many more. This holistic marketing automation platform empowers you with the tools to get dramatic results for your Shopware store, every time.

How does the dotdigital Engagement Cloud for Shopware integration work? 

  • Simply synchronize all your Shopware customer data to Engagement Cloud.
  • Segment clients based on client, order, and purchase data.
  • Automate your marketing communication and reach your clients at the right time to achieve big results. Popular examples are welcome programs, birthday-  or re-engagement programs. 
  • Include AI-powered product recommendations based on the behavior or your clients and store visitors. 
  • Communicate with your customers through the right channel. Email, SMS, Push-Notifications or Social Media - you can steer all your marketing efforts without ever having to leave Engagement Cloud.
  • Track your results with ROI tracking

dotdigital Engagement Cloud features

  • Data synchronization
    • All historical customer & order data
    • Product catalog
    • Store website browse behavior 
  • Drag & drop campaigns, Segmentation & Data acquisition
    • Create campaigns in minutes with drag and drop templates
    • Segment and automate complex queries in seconds
    • Build integrated branded data acquisition forms & surveys
  • Omnichannel marketing & Automation program builder
    • Email, SMS, Push-Notifications, Social and more
    • Templates for welcome, post purchase, birthday & loyalty campaigns 
    • Multi-channel integration with any third party system
  • Ecommerce essentials
    • Predictive product recommendation builder featuring best sellers, most viewed, and trending 
    • Transaction emails
    • Abandoned cart emails
    • RFM-modelled commerce personas and persona movement report
    • Retail and customer dashboards to track key metrics
    • ROI tracking

About dotdigital

dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touch points. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.


  • Available: English, German
  • Latest update: 27 March 2019
  • Publication date: 24 October 2017
  • Version: 1.0.2
  • Category: Tracking


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About the Extension Partner



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Partner Status

Shopware Technology Partner Gold
Technology Partner Gold
Shopware Extension Partner
Extension Partner


  • Partner since: 20 March 2017
  • Extensions: 2
  • Country: United Kingdom


  • Support languages: German, English