Excellent.org

1. Configuration

1.1 General Settings

After installing the plugin, open the plugin manager (Settings> Plugin Manager) and activate the plugin.

In the lower area you can now make the desired plugin settings.

Your customer number and the profile link can be found in your EXCELLENT.ORG Dashboard.

The customer number is located at the bottom left, under "Your public profile". The profile link can be found on the right under "Ratings directly after purchase" and can be copied to the clipboard by clicking on the button.

Your individual rating ID can be found in the menu under "Evaluation Link and Plugins".

1.2 Code snippets

To place the Rating Seal and the Review Collector, you can use ready-made HTML snippets in your dashboard from EXCELLENT.ORG. You can then integrate the snippets via the plugin as follows.

1.2.1 Configuration of the Rating Seal and Review Collector

In the dashboard on EXCELLENT.ORG, you can make various configurations for the code snippets.The rating seal can be adjusted in the positioning within the shop (for example, running on the right or down as a bar). With the Review Collector, you can define after how many days the customer should receive a rating invitation (regardless of the rating mail that can be sent via the plugin in the shop).

1.2.2 Insert the snippets in the Plugin Manager

After configuring the seal and the review collector, you can copy the HTML snippets and paste them into the appropriate fields in the plugin. 

2. Mailing

2.1 Shipping directly after order completion

In the plugin, the setting "Post-order completion" is activated by default. After completing the order, the e-mail template "excellentorgEmail" will be sent. These can be adapted to your needs at any time. The template can be found in the backend under Settings> E-Mail Templates> System E-Mails.

2.2 Shipping "X" days after order

You can have the evaluation email automatically sent by the system after any number of days to give your customers the chance to receive the merchandise and then submit a review. To do this, you have to select "X days after shippment" in the drop-down menu in the plugin settings under "Sending the mail".

Please note that the evaluation mail will not be sent until the order has the status "completely delivered" or "completely completed".

(Example: Configuration: "3 days after shipment", order on 01.10.2019, status change of the order on 02.10.2019, dispatch of the evaluation mail on 04.10.2019). Here is the day of the order crucial.

2.3 "X" days after status change of the order (completed, completely delivered)

You can also send the rating mail after any number of days AFTER the status change of an order. To do this, select the option "X days after status change (completely finished / completely delivered" in the drop-down menu in the plugin settings under "Sending the mail". Please note that the number of days that you configure will only apply AFTER the status change (Example: configuration: "3 days after status change", order on 01.10.2019, status change of order on 02.10.2019, dispatch of the evaluation mail on 05.10 .2019). Here is the day of the status change crucial.

IMPORTANT:

To define the time of shipment, you must configure the corresponding cron job. Under Settings> Basic Settings> Cronjobs you can make the setting. The cronjob is labeled "ExcellentOrgCron". Under the "Interval" item, enter the appropriate period of time after which the cron job is to be activated repeatedly (for example, 2 hours). Each time the cron job is run, it is checked whether rating mails can be sent.

To use this function, you need the plugin "Cron" (Shopware standard).

Your EXCELLENT.ORG team