Retino

by Retino.cz s.r.o.

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Downloads: <10

Self-service for returns and complaints. Thousands of e-shops use Retino for efficient management of complaints and returns. Retino helps you solve both faster than ever before.

Free

Compatible with:

5.5.0 - 5.7.19

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

Shopware 6 status:

This app is not yet planned for Shopware 6.

Description

Highlights

Saves 75% of your time spent dealing with returns and claims
It automates communication, logging or refunds
It solves return shipping, including abroad, and works as a self-service for customers
It does not force the customer to print and ensures a smooth process in a modern and efficient way
It increases customer satisfaction and thus also their willingness to buy from you again

Features

Smart embedded portal
Management of return processes
Reverse shipping
Communication automation
Statistics

Satisfaction questionnaire
Dedicated tracking page
Detailed history of every case
Refunds management
Reporting
Supplier and stock claims

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About the Extension

No more sticky notes on your table

Thanks to the add-on, you will connect your store with the claims management interface, where you will see all the information about all cases. So you get everything for effective management of return processes in one place. No more spreadsheets, papers on the table, saved drafts in email to be processed and missed deadlines. Thanks to Retino, your customer can file complaints or returns online directly on your website (saving time for him and you) and you have all the information immediately at your fingertips.

The customer also has the opportunity to order direct return shipping, even from abroad. It is only up to you whether they will pay it straight away, or whether you will reimburse the shipping as an e-shop. You can easily solve repetitive activities in Retino. Communication, return shipping solutions, refunds or complaint forms can all be automated in Retino. Users say Retino has saved them 75% of the time they used to spend dealing with returns and claims.

Ensuring return shipping, faster case resolution and perfect status information ensure higher customer satisfaction. And a satisfied customer equals repeat purchases! Retino brings you clear statistics on reports. That way you always know how you are doing with your customers.

Is it for you?

Retino is suitable for any e-shop that deals with a large number of returns and complaints. As a rule, these are stores with fashion or sporting goods, but you can use the accessory regardless of the type of goods. If the number of cases you have to deal with during the month is increasing, it is high time to set up processes. And that's what Retino is here for.

Details

Available: English, German, Czech, Polish
Latest update: 12 October 2023
Publication date: 23 October 2023
Version: 1.0.1
Category: Shipping provider

Resources

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About the Extension Partner

Retino.cz s.r.o.

See all extensions

Partner Status

Shopware
Technology Partner Silver
Shopware
Extension Partner

Details

Partner since: 2023
Extensions: 2

Support

Based in: The Czech Republic
Speaks: German, English
Response time: Very quickly