The plugin "SITS Premium Customer Service" offers exceptional customer service. The plugin sends a prefabricated email in the name of the owner/operator to the customer after he has placed his first order.
The email is designed as a personal thank-you directly from the owner/operator of the shop to establish unique, personal contact with the customer. By this simple measure after the order the customer feels closely bound to your online-shop, it creates confidence in the shop and its offered products.
The customer is thereby animated to visit and order your shop more often.
Within the plugin, you can set the text/template individually, define email sender, name and address and the period of shipping and the time span.
Example: A thank you mail to the customer is sent between 2 to 6 hours after the first order in the period between 6 o'clock to 20 o'clock. This ensures that the email is as personal and direct as possible.
This plugin is a must-have, it documents an excellent customer service from your online shop directly by the owner/operator.
Version 1.1.4bugfix were the plugin does sent an email on cancelt orders
Version 1.1.3update resolves a problem which leads to a crash in the cronjob
Version 1.1.2config value for default value
Version 1.1.1change of wording in config
- Change settings for the plugin
- Add demo mode
- bcc address
- First Release of this plugin