Cloud / Self-hosted
You can run Shopware in the cloud or use it as a self-hosted solution for your shop. Here you can check if a particular extension can be used in the cloud or self-hosted variant.
This extension cannot be used in a Shopware Cloud shop. Cloud Self-hosted
This app is available for Shopware 6
Product information
Highlights
- Allows you to chat with your customers and build powerful relationships
- Helps generate thousands of new leads thanks to personalized offers
- Engage both customers and visitors with our AI-powered sales and care assistants
- One of the most popular online chat and chatbot solutions in Europe with over 100,000 active users
Features
- Live chat
- Chatbot
- AI Tools
- Lead generation
- Mobile app
- Detailed statistics
- Integrations with e-commerce platforms
Description
Drive your online sales through conversations
Smartsupp offers everything you need to grow your online sales: AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites.
Why choose Smartsupp?
- Streamlined Customer Interactions and Bonds: Our platform revolutionizes how you engage with customers, integrating a high-speed chatbox with Facebook Messenger and email, mobile-accessible conversations, enhancing relationship building.
- Maximize Lead Generation & Conversion Success: Directly target and convert visitors into happy customers using our dynamic lead-generation chatbots and precise automated communications. Our tools are designed to enhance engagement and boost your conversion metrics significantly.
- 24/7 AI-Powered Support and Sales: Leverage the power of AI with our intelligent sales and customer support assistants, ensuring your customers and visitors receive top-tier assistance anytime.
- Insightful Analytics: Dive into the nuances of your communication strategies, analyzing conversation trends, customer satisfaction levels, team efficiency, frequent queries, and more. Identify top performers and areas requiring your focused intervention.
- Data Security and Compliance: We prioritize your data security, adhering to stringent EU data protection legislation. All data is securely housed within the EU, ensuring compliance and peace of mind.
What can Smartsupp do?
What can you expect from Smartsupp? Explore our list of key features that will elevate your business.
- Live chat: Engage with online store visitors in live chat for a better customer experience and more sales.
- Chatbot: Tailored to save you time, interacts with visitors by answering inquiries, directing them towards suitable products, and maintaining conversation, even during your off hours.
- AI Tools: Streamline the customization of responses and their creation process. Additionally, we're developing an AI-powered shopping assistant to further ease your tasks.
- Lead Generation: Automate the process of lead capture via the chatbot, organizing them according to your preferences.
- Messenger & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard.
- Account data & Statistics: Unlock a world of insights with our app's intuitive data dashboard.
- Mobile Application: Keep in touch with your visitors on-the-go, offering the convenience of managing your online store from anywhere.
- Visit our website to get the full list of features.
What our users say about us?
“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de
“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.” —Katarzyna, Wujo.pl
Customer reviews
As the owner of this app you can rate it in the Shopware account
Rate now in your accountAverage customer rating from 1 reviews:
Perfekt dieses Plugin
Vielen herzlichen Dank für dieses kostenloses Plugin.
Configuration manual
1. Download the Smartsupp app from the store.
2. Access the administration area of your Shopware 6 platform, and proceed to "Extensions" followed by "My Extensions."
3. On the right-hand side, select the "Upload Extension" option and choose the extension file you have previously downloaded.
4. Use the right-side menu of the extension to install and configure it. Then, activate the extension by toggling the switch on the left side.
To insert your Smartsupp key, follow these steps
5. Sign up to Smartsupp to create a new account.
6. Find your Smartsupp key within the Smartsupp dashboard by navigating to "Settings" > "Chat Box" > “Chat code.”
Changelog
Version 1.0.1
version update, tested
Version 1.0.0
Initial plugin release
About the Extension Partner
Smartsupp Shopware Extension Partner Shopware Technology Partner 3 Extensions 4 Ø RatingCurrent version:
Updates and support