Diese Seite ist auch auf Deutsch verfügbar.
Shopware 6 Shopware 5
⌘ Ctrl
Wishlist
Lime Connect

Lime Connect (formerly Userlike)

by Lime Connect
Rating: 4.9
(20 reviews)
Downloads: 2,527
Skip image gallery
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
Video
Video
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
UsrlkUserlike
Lime Connect is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.
Free
Add to cart
Compatible with:
3.5.3 - 5.7.20
Includes:
During the subscription all released updates are included for free
In case you have any problems with your extension you can always ask the Extension Partner for help.
The extension is also available for Shopware 6:
Lime Connect (formerly Userlike)

Description

Highlights

  • In the Lime Connect Message Center, your support team answers customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more using professional support functions
  • With Lime Connect's website chat, you can support your customers directly on your website during important stages of their customer journey.
  • With Connect AI, you can automate your entire customer communication without losing the personal touch. Autonomous AI Agents handle inquiries and complete processes independently, the Copilot supports your team with summaries and suggested responses, and Actions execute workflows and system tasks automatically – all based on a central knowledge base.
  • Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
  • Lime Connect stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

  • Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
  • Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
  • Enhance customer profiles in Lime Connect with their data, interests and/or important notes and information
  • Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
  • Create autonomous AI agents that independently process requests, understand context, and make decisions, while only forwarding complex cases to employees.
  • Copilot, a digital support assistant, supports your service team with conversation summaries, relevant contextual information, and intelligent response suggestions.
  • Use our Actions to create automated workflows and system tasks to connect different tools and reduce manual steps.
  • Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
  • With Lime Connects WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Lime Connect by WhatsApp and can be tailored to different target groups using placeholders.
  • Lime Connects mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.
  • Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard

About the Extension

Lime Connect is the leading German software for customer messaging and support automation. Our solution enables companies to manage their entire digital customer communication from a central inbox and build personalized customer relationships.  

 
All customer messages received via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, E-mail and SMS will arrive in Lime Connect’s Message Center, where they can be handled by your team with advanced support features such as forwarding and live translations. 

With Connect AI, Lime Connect adds a powerful automation layer to this central communication system: Autonomous AI agents take over recurring or more complex service processes completely independently, understand the context of a request, execute actions in connected systems such as CRM or shop systems, and thus significantly reduce manual effort. At the same time, the integrated Copilot supports your employees with precise response suggestions, chat summaries, and relevant information from the central knowledge database.

All AI functions access a standardized knowledge base that can be maintained via website sync, file upload, or manual entry and automatically works in multiple languages. This allows you to combine efficient AI automation with human expertise—for faster results, lower service costs, and a consistent customer experience across all channels.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.  

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

 

Since Lime Connect was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Lime Connect a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Details

  • Available: English, German, Dutch, Italian, French, Portuguese, Spanish
  • Latest update: 5 June 2025
  • Publication date: 15 May 2012
  • Version: 2.0.0
  • Category: Comments / Feedback

Resources

Reviews (20)

Average rating
4.9
Based on 20 reviews
4.9 Functionality
4.8 Usability
4.8 Documentation
3.5 Support
95 %
5 %
0 %
0 %
0 %
Write a review

If you downloaded this extension you can write a review in the Shopware Account.

Write a review
Sehr gut zum Einstieg
5.0
by Franziska M.
18 February 2019 12:03
Wir haben das Plugin zum Testen vom Live-Chat genutzt.
Hierfür ist es super geeignet!
Auch der Support ist freundlich und schnell.
4.5 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Klasse Plugin
5.0
by Möbel Jähnichen
18 February 2019 11:07
Wir sind wirklich zufrieden mit dem Plugin.
Die Einbindung war sehr einfach und der Support ist wirklich hervorragend.

Uns reicht aktuell die kostenlose Version, hier funktioniert wirklich alles.

Wir sind sehr zufrieden!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Tolles Plugin!
5.0
by Arnold Abraham
16 February 2019 14:14
Das Plugin ist sehr leicht und problemlos zu installieren und einzurichten! Läuft einwandfrei !!!
Unserer Meinung nach das Beste Live-Chat Plugin am Markt!!!

Danke an das Userlike-Team!!!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Tolles Plugin, schnell eingerichtet, super Support bei Fragen
5.0
by Michael Thon
18 November 2018 13:49
Dieses Plugin kann ich ohne Bedenken empfehlen. Die Installation war wie bei Showware-Plugins üblich problemlos. Die Einrichtung war durch die gute Dokumentation des Plugins schnell abgeschlossen und das Plugin funktioniert seitdem fehlerfrei.
Updates erscheinen regelmäßig um Sicherheit zu gewähren und die Funktionen zu verbessern.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Nützliches Tool
4.5
by inba arbeitsschutz
24 September 2018 12:08
Das Plugin war schnell und einfach installiert und läuft reibungslos. Selbst in der kostenlosen Version von Userlike haben wir ein nützliches Tool zum Kundenservice. Technische Anfragen wurden schnell und kompetent vom Anbieter bearbeitet.

Vielen Dank dafür!
4.5 Functionality
4.5 Usability
4.5 Documentation
0.0 Support
kann ich nur empfehlen
4.0
by Benjamin Grüning
9 September 2018 19:37
Hat alles einwandfrei geklappt und wird genutzt. ;)

Danke für die einfach Integration.
4.0 Functionality
4.0 Usability
4.0 Documentation
0.0 Support
Elegante Plug and Play Lösung
5.0
by Jens Engel
7 September 2018 12:15
Sehr elegante Integration, innerhalb von 5 Minuten installiert und innerhalb von kürzester Zeit auch designtechnisch in das bestehende Design integrierbar. Kein Konfigurations- oder Template-Gefummel, tiptop.
5.0 Functionality
5.0 Usability
5.0 Documentation
0.0 Support
Tolles Plugin, mit tollem Service
5.0
by Andre Schad
6 September 2018 18:32
Ich nutze das Plugin und bin mit den Funktionen und der Bedienung total zufrieden. Super finde ich das man per E-Mail über neueste Updates informiert wird. Ich finde die Userlike Site im Dashboard noch etwas unübersichtlich, aber da fuchs ich mich noch rein. Macht weiter so..
5.0 Functionality
5.0 Usability
4.5 Documentation
0.0 Support
Super Tool
5.0
by Rudolf Fabsits
22 August 2018 10:49
Sehr einfach zu bedienen, sehr hilfreich!
5.0 Functionality
5.0 Usability
5.0 Documentation
0.0 Support
Tolles Plugin - klasse Support!
5.0
by Thomas Weise
10 September 2012 11:55
Die Installation des Plugins lief reibungslos, ebenso die Einrichtung des Userlike Accounts, Kompliment! Wir hatten anfangs Darstellungsprobleme mit dem Widget in IE8. Dies wurde vom Support zeitnah und sehr effizient gelöst. Nun läuft es in allen Browsern stabil, sieht gut aus und ist für den Shop Besucher ein toller Service! Prädikat: Sehr empfehlenswert!
5.0 Functionality
5.0 Usability
5.0 Documentation
0.0 Support

About the Extension Partner

Lime Connect

Lime Connect

See all extensions

Partner Status

  • Shopware Technology Partner Shopware
    Technology Partner
  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4.7
  • Partner since: 2014
  • Extensions: 2

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly