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Userlike Live Chat

by Userlike

Rating: 4.9

Average rating of 4.9 out of 5 stars

(20 reviews)

Downloads: 2,525

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Userlike is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.

Free

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Compatible with:

3.5.3 - 5.7.20

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

The extension is also available for Shopware 6:

Userlike Live Chat

Description

Highlights

In the Userlike Message Center, your support team answers customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more using professional support functions
With Userlike's website chat, you can support your customers directly on your website during important stages of their customer journey.
You can automate your service processes using Userlike's self-learning knowledge database and the three connected AI modules chatbot, FAQ page and contact form.
Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
Userlike stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
Enhance customer profiles in Userlike with their data, interests and/or important notes and information
Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
Userlikes mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.

Use our AI Automation Hub to create AI chatbots that, with the help of GPT integration, analyze the context of a conversation and easily answer multiple questions in one message and follow-up questions
Smart FAQ allows your customers to help themselves 24/7. The self-service portal is built with an intelligent search function and automatically sorts the most popular questions to the top.
Our dynamic contact form suggests a solution to your customer's problem while they're typing, reducing ticket volumes. This AI function can easily be added to your existing contact form.
Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
With Userlikes WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Userlike by WhatsApp and can be tailored to different target groups using placeholders.
Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard

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About the Extension

Userlike is the leading German software for customer messaging and support automation. Our solution enables companies to manage their entire digital customer communication from a central inbox and build personalized customer relationships.

All customer messages received via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, E-mail and SMS will arrive in Userlike’s Message Center, where they can be handled by your team with advanced support features such as forwarding and live translations.

If you want to reduce your service costs and free up your team, you have three different options to automate your support with Userlikes AI Automation Hub: AI-based chatbots with GPT-4 skills, smart FAQ pages and responsive contact forms. All three automation tools are connected to a central knowledge base that feeds them with knowledge and learns with every customer interaction through artificial intelligence.

To inform your customers about current offers and latest updates via WhatsApp, Userlike’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Userlike offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Since Userlike was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Userlike a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Description

To inform your customers about current offers and latest updates via WhatsApp, Userlike’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Userlike offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Details

Available: English, German, Dutch, Italian, French, Portuguese, Spanish
Latest update: 5 June 2025
Publication date: 15 May 2012
Version: 2.0.0
Category: Comments / Feedback

Resources

Reviews (20)

Average rating

4.9

Average rating of 4.9 out of 5 stars

Based on 20 reviews

4.9 Functionality

4.8 Usability

4.8 Documentation

3.5 Support

5 (19)

95 %

4 (1)

5 %

3 (0)

0 %

2 (0)

0 %

1 (0)

0 %

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Problemlos

5.0

Average rating of 5 out of 5 stars

by René Dornecker

12 July 2019 11:22

Wir haben das Plugin seit ein paar Tagen im Einsatz. Probleme sind bislang keine aufgetreten und mit der Oberfläche kann man gut arbeiten. Einige Einstellungen sind nicht unbedingt intuitiv zu finden, aber wenn man sie einmal gefunden hat ist dies auch kein Problem. Kann man empfehlen.

5.0 Functionality

4.0 Usability

4.0 Documentation

5.0 Support

Für uns die beste Chat-Lösung und Integration

5.0

Average rating of 5 out of 5 stars

by Simon Wiedemann

11 July 2019 12:35

Userlike ist in unseren Augen die beste Chat-Lösung und bietet eine hervorragende Integration in Shopware. So tadellos und unkompliziert hatte ich es nicht erwartet und wurde sehr positiv überrascht. Die Möglichkeiten der individuellen Anpassung im Backend von Userlike sind sehr umfassend und hier zeigt sich, dass die Software wirklich durchdacht ist. Das Chat Panel ist übersichtlich und reagiert schnell und zeigt uns alle Informationen welche wir für Kundenfragen benötigen. Wir empfehlen Userlike zu 100% weiter, auch mit dem Free Account.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Einfache und unmittelbare Kommunikation mit den Kunden

5.0

Average rating of 5 out of 5 stars

by Michael Gardlowski

17 June 2019 09:53

Einach zu installieren und einzurichten. Viele Einstell Möglichkeiten um den eigenen Wünschen anzupassen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Einfach und Funktional

5.0

Average rating of 5 out of 5 stars

by Daniel Forstner

7 March 2019 09:39

Einfache und funktionale Bedienung, einfache Einbindung und Einrichtung.

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

Gutes Plugin mit vielen Einstellungsmöglichkeiten

5.0

Average rating of 5 out of 5 stars

by C. S.

6 March 2019 08:58

Über die Konfiguration hat man quasi sämtliche Einstellungmöglichkeiten abgedeckt, insbesondere Texte und Verhalten des Chats.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Sehr zu Empfehlen

5.0

Average rating of 5 out of 5 stars

by Lars Vienenkötter

5 March 2019 16:41

Ich nutze dieses Plugin jetzt seit ein paar Wochen und bin sehr zufrieden. Es läuft stabil, macht keinerlei Probleme und ist sehr übersichtlich.

Aufjedenfall zu empfehlen! Und das auch noch kostenlos für kleine Firmen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Schnell, Einfache Bedienung, sehr gutes Tool

5.0

Average rating of 5 out of 5 stars

by Mathias Klein

19 February 2019 08:36

Ein super Tool. Einfach Bedienung und sehr klare und selbsterklärende Funktionen. Ich kann es jedem nur Raten es einfach mal auszuprobieren. Es bietet viele nütliche und praktische Funktionen.
Das Preis Leistungs Verhältnis ist super durchdacht und somit für alle Bedürfnisse ein passendes Paket dabei.
Auch die Free Version ist ein sehr faires Angebot, gerade auch für Start Up Unternehmen im Anfang sicherlich hilfreich.

Danke für dieses Super-Tool.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Super Tool

5.0

Average rating of 5 out of 5 stars

by Sebastian Sextro

18 February 2019 14:20

Wirklich ein tolles Plugin und Fairer Preis-Leistungsservice.
Haben es Anfangs eingesetzt, doch da wenig genutzt von Kunden haben wir dies eingestellt.

Ansonsten finden wir macht weiter so.

Grüße
Sebastian

5.0 Functionality

4.5 Usability

4.5 Documentation

5.0 Support

Gutes Chat Plugin

5.0

Average rating of 5 out of 5 stars

by Stefan Müller

18 February 2019 13:04

Wir haben das Plugin zum Testen eines Live-Chat genutzt.
Hierfür ist es sehr gut geeignet!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Läuft!

5.0

Average rating of 5 out of 5 stars

by Mario S.

18 February 2019 12:17

Einfache Integration, sehr gute Usability mit vielen Funktionen und angenehme Optik.

Sehr zufrieden, weiter so!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

Userlike

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2014
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Demo

German

Frontend:: Go to demo

Configuration manual

Take a look at our step-by-step guide in our tutorial or watch our video tutorial on YouTube.

Changelog

2.0.0 30 October 2018

Compatibility release for Shopware >= 5.3

1.6.1 4 October 2018

Update for Shopware 5.5.x, without ionCube encryption.

1.6.0 4 October 2018

- Compatible with version 5.3

- Update readme

1.5.2 1 December 2015

Removed Ioncube encryption

1.5.1 1 July 2015

Removed Ioncube encryption

1.5.0 19 November 2014

Changed Widget-URL

Fix Config

Port to Shopware 4.0

Port to Shopware 4.1

Port to Shopware 4.3

1.2.0

 Changed Widget-URL<hr />Fix Config<hr />