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Userlike Live Chat

by Userlike

Rating: 4.9

Average rating of 4.9 out of 5 stars

(20 Reviews)

Downloads: 2,521

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Userlike is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.

Free

Quantity

Add to cart

Compatible with:

3.5.3 - 5.7.19

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

The extension is also available for Shopware 6:

Userlike Live Chat

Description

Highlights

In the Userlike Message Center, your support team answers customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more using professional support functions
With Userlike's website chat, you can support your customers directly on your website during important stages of their customer journey.
You can automate your service processes using Userlike's self-learning knowledge database and the three connected AI modules chatbot, FAQ page and contact form.
Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
Userlike stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
Enhance customer profiles in Userlike with their data, interests and/or important notes and information
Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
Userlikes mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.

Use our AI Automation Hub to create AI chatbots that, with the help of GPT integration, analyze the context of a conversation and easily answer multiple questions in one message and follow-up questions
Smart FAQ allows your customers to help themselves 24/7. The self-service portal is built with an intelligent search function and automatically sorts the most popular questions to the top.
Our dynamic contact form suggests a solution to your customer's problem while they're typing, reducing ticket volumes. This AI function can easily be added to your existing contact form.
Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
With Userlikes WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Userlike by WhatsApp and can be tailored to different target groups using placeholders.
Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard

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About the Extension

Userlike is the leading German software for customer messaging and support automation. Our solution enables companies to manage their entire digital customer communication from a central inbox and build personalized customer relationships.

All customer messages received via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, E-mail and SMS will arrive in Userlike’s Message Center, where they can be handled by your team with advanced support features such as forwarding and live translations.

If you want to reduce your service costs and free up your team, you have three different options to automate your support with Userlikes AI Automation Hub: AI-based chatbots with GPT-4 skills, smart FAQ pages and responsive contact forms. All three automation tools are connected to a central knowledge base that feeds them with knowledge and learns with every customer interaction through artificial intelligence.

To inform your customers about current offers and latest updates via WhatsApp, Userlike’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Userlike offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Since Userlike was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Userlike a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Description

To inform your customers about current offers and latest updates via WhatsApp, Userlike’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Userlike offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Details

Available: English, German, Dutch, Italian, French, Portuguese, Spanish
Latest update: 30 October 2018
Publication date: 15 May 2012
Version: 2.0.0
Category: Comments / Feedback

Resources

Reviews (20)

Average rating

4.9

Average rating of 4.9 out of 5 stars

Based on 20 reviews

4.9 Functionality

4.8 Usability

4.8 Documentation

3.5 Support

5 (19)

95 %

4 (1)

5 %

3 (0)

0 %

2 (0)

0 %

1 (0)

0 %

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Einfache und unmittelbare Kommunikation mit den Kunden

5.0

Average rating of 5 out of 5 stars

by Michael Gardlowski

17 June 2019 09:53

Einach zu installieren und einzurichten. Viele Einstell Möglichkeiten um den eigenen Wünschen anzupassen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Sehr zu Empfehlen

5.0

Average rating of 5 out of 5 stars

by Lars Vienenkötter

5 March 2019 16:41

Ich nutze dieses Plugin jetzt seit ein paar Wochen und bin sehr zufrieden. Es läuft stabil, macht keinerlei Probleme und ist sehr übersichtlich.

Aufjedenfall zu empfehlen! Und das auch noch kostenlos für kleine Firmen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Tolles Plugin!

5.0

Average rating of 5 out of 5 stars

by Arnold Abraham

16 February 2019 14:14

Das Plugin ist sehr leicht und problemlos zu installieren und einzurichten! Läuft einwandfrei !!!
Unserer Meinung nach das Beste Live-Chat Plugin am Markt!!!

Danke an das Userlike-Team!!!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Gutes Plugin mit vielen Einstellungsmöglichkeiten

5.0

Average rating of 5 out of 5 stars

by C. S.

6 March 2019 08:58

Über die Konfiguration hat man quasi sämtliche Einstellungmöglichkeiten abgedeckt, insbesondere Texte und Verhalten des Chats.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Gutes Chat Plugin

5.0

Average rating of 5 out of 5 stars

by Stefan Müller

18 February 2019 13:04

Wir haben das Plugin zum Testen eines Live-Chat genutzt.
Hierfür ist es sehr gut geeignet!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Tolles Plugin, mit tollem Service

5.0

Average rating of 5 out of 5 stars

by Andre Schad

6 September 2018 18:32

Ich nutze das Plugin und bin mit den Funktionen und der Bedienung total zufrieden. Super finde ich das man per E-Mail über neueste Updates informiert wird. Ich finde die Userlike Site im Dashboard noch etwas unübersichtlich, aber da fuchs ich mich noch rein. Macht weiter so..

5.0 Functionality

5.0 Usability

4.5 Documentation

0.0 Support

Tolles Plugin, schnell eingerichtet, super Support bei Fragen

5.0

Average rating of 5 out of 5 stars

by Michael Thon

18 November 2018 13:49

Dieses Plugin kann ich ohne Bedenken empfehlen. Die Installation war wie bei Showware-Plugins üblich problemlos. Die Einrichtung war durch die gute Dokumentation des Plugins schnell abgeschlossen und das Plugin funktioniert seitdem fehlerfrei.
Updates erscheinen regelmäßig um Sicherheit zu gewähren und die Funktionen zu verbessern.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Elegante Plug and Play Lösung

5.0

Average rating of 5 out of 5 stars

by Jens Engel

7 September 2018 12:15

Sehr elegante Integration, innerhalb von 5 Minuten installiert und innerhalb von kürzester Zeit auch designtechnisch in das bestehende Design integrierbar. Kein Konfigurations- oder Template-Gefummel, tiptop.

5.0 Functionality

5.0 Usability

5.0 Documentation

0.0 Support

Klasse Plugin

5.0

Average rating of 5 out of 5 stars

by Möbel Jähnichen

18 February 2019 11:07

Wir sind wirklich zufrieden mit dem Plugin.
Die Einbindung war sehr einfach und der Support ist wirklich hervorragend.

Uns reicht aktuell die kostenlose Version, hier funktioniert wirklich alles.

Wir sind sehr zufrieden!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Einfach und Funktional

5.0

Average rating of 5 out of 5 stars

by Daniel Forstner

7 March 2019 09:39

Einfache und funktionale Bedienung, einfache Einbindung und Einrichtung.

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

About the Extension Partner

Userlike

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2014
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Demo

German

Frontend:: Go to demo

Configuration manual

Take a look at our step-by-step guide in our tutorial or watch our video tutorial on YouTube.

Changelog

2.0.0 30 October 2018

Compatibility release for Shopware >= 5.3

1.6.1 4 October 2018

Update for Shopware 5.5.x, without ionCube encryption.

1.6.0 4 October 2018

- Compatible with version 5.3

- Update readme

1.5.2 1 December 2015

Removed Ioncube encryption

1.5.1 1 July 2015

Removed Ioncube encryption

1.5.0 19 November 2014

Changed Widget-URL

Fix Config

Port to Shopware 4.0

Port to Shopware 4.1

Port to Shopware 4.3

1.2.0

 Changed Widget-URL<hr />Fix Config<hr />