Userlike Live Chat

by Userlike

Rating: 3.5

Downloads: 877

Userlike is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.

Free

Compatible with:

6.4.0.0 - 6.6.6.1

Includes:

All updates

During the subscription all released updates are included for free

Description

Highlights

In the Userlike Message Center, your support team answers customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more using professional support functions
With Userlike's website chat, you can support your customers directly on your website during important stages of their customer journey.
You can automate your service processes using Userlike's self-learning knowledge database and the three connected AI modules chatbot, FAQ page and contact form.
Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
Userlike stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
Enhance customer profiles in Userlike with their data, interests and/or important notes and information
Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
Use our AI Automation Hub to create AI chatbots that, with the help of GPT integration, analyze the context of a conversation and easily answer multiple questions in one message and follow-up questions

Smart FAQ allows your customers to help themselves 24/7. The self-service portal is built with an intelligent search function and automatically sorts the most popular questions to the top.
Our dynamic contact form suggests a solution to your customer's problem while they're typing, reducing ticket volumes. This AI function can easily be added to your existing contact form.
Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
With Userlikes WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Userlike by WhatsApp and can be tailored to different target groups using placeholders.
Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard.

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About the Extension

Userlike is the leading German software for customer messaging and support automation. Our solution enables companies to manage their entire digital customer communication from a central inbox and build personalized customer relationships.

All customer messages received via website chat and messaging apps such as WhatsApp, Facebook Messenger, Telegram, Instagram, E-mail and SMS will arrive in Userlike’s Message Center, where they can be handled by your team with advanced support features such as forwarding and live translations.

If you want to reduce your service costs and free up your team, you have three different options to automate your support with Userlikes AI Automation Hub: AI-based chatbots with GPT-4 skills, smart FAQ pages and responsive contact forms. All three automation tools are connected to a central knowledge base that feeds them with knowledge and learns with every customer interaction through artificial intelligence.

To inform your customers about current offers and latest updates via WhatsApp, Userlike’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

Since Userlike was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Userlike a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Details

Available: English, German
Latest update: 18 September 2024
Publication date: 5 February 2020
Version: 1.0.2
Category: Comments / Feedback

Resources

Reviews (4)

Average rating

3.5

Based on 4 reviews

4.0 Functionality

3.0 Usability

4.0 Documentation

3.2 Support

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Ernstgemeinter Chat-Service NUR mit Userlike

5.0

by Sven Rösner

28 March 2022 11:25

Auch meine Installation war etwas holperig. Jedoch habe ich von Userlike (Christina) einen schnelle und funktionierenden Support erhalten. Jetzt läuft es!

Als deutscher Shopbetreiber kann man eigentlich nur auf Userlike bauen. Alle US-Amerikanischen Anbieter halte ich für zu kompliziert. Kein schneller (oft auch kein guter) Support. Datenschutzangelegenheiten sind oft nicht gut zu durchschauen. Anders ist das bei Userlike. Es ist sinnvoll deutsche Anwendungen zu nutzen... Also Userlike eine Chance geben!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

An sich gut, leider nicht mehrsprachig

3.0

by Florian

22 June 2020 12:43

Leider für einen mehrsprachigen Shop absolut unbrauchbar... Ein spanischer oder italiensicher Kunde sieht einen Chat, in dem Texte wie "Chatten Sie mit uns" , oder "Wir sind nicht online und können daher keine Chats annehmen" oder "Hinterlassen Sie uns eine Mitteilung und wir melden uns bei Ihnen zurück." verwendet werden.
Das hilft einem nicht-deutschprachigen Kunden leider in keinster Weise weiter und wirkt schon fast unseriös.

5.0 Functionality

1.0 Usability

5.0 Documentation

2.0 Support

by Userlike 2 July 2020 14:04

Hallo Florian,

Vielen Dank für deine Bewertung.

Unser Plugin ermöglicht die einfache Integration eines Widgets.

Bei der Integration mehrerer Widgets, um zum Beispiel einen mehrsprachigen Chat anzubieten, müssen die Widget Codes manuell integriert werden. Seit Shopware Version 6 ist dies nicht mehr mit dem Theme Manager möglich, daher arbeiten wir gerade an einer erweiterten Version unseres Plugins.

Dein Userlike Team

Nicht für SW 6.5.2.1

3.0

by Peggy Reichelt

30 June 2023 15:11

Bis jetzt waren wir sehr zufrieden mit dem Plugin doch leider gibt es seit Wochen kein Update für die neue Shopware Version was für uns jetzt bedeutet, dass wir das Plugin aktuell nicht nutzen können da es sich nicht mehr aktivieren lässt.
Wann ist denn vielleicht ein Update für die Shopware-Version 6.5 geplant?

3.0 Functionality

3.0 Usability

3.0 Documentation

3.0 Support

by Userlike 4 July 2023 15:19

Hallo Peggy,

vielen Dank für Ihre Bewertung. Unser Team hat das Userlike Plugin spezifisch für Ihre Version 6.5.2.1. geprüft und konnte es problemlos integrieren. Die Kompatibilität zur Version 6.5.2.1 konnte also bestätigt werden.

Falls Sie weiterhin Schwierigkeiten haben, das Plugin zu nutzen, setzen Sie sich gerne mit unserem Support Team unter userlike.com in Verbindung und wir versuchen gemeinsam mit Ihnen die Ursache zu finden.

Beste Grüße
Ihr Userlike Team

Leider fehlt noch die Sprachsop / Subshop Möglichkeit

3.0

by Marcel Zimmer

8 August 2021 16:15

Leider fehlt noch die Sprachsop / Subshop möglichkeit. Wird diese noch nachgereicht?

3.0 Functionality

3.0 Usability

3.0 Documentation

3.0 Support

About the Extension Partner

Userlike

See all extensions:

Shopware 5 Shopware 6

Partner Status

Shopware
Technology Partner

Shopware
Extension Partner

Details

Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2014
Extensions: 2
Country: Germany

Support

Support languages: German, English
Support response time: Very quickly