RMA abwickeln
Description
About the Extension
Process your reshipments conveniently in Shopware. Your customers can manage their reshipments directly in the order history with individual reasons that were created by yourself for cases like malfunctioning articles or for repair purposes. The whole communication between your support staff and the customer takes place in Shopware. With the help of standardized answers every reshipment can be processed to be efficient and customer friendly. The customer can also print his RMA case as .pdf, add it to the shipment and lodge his tracking number to the case.
Creating a new reshipment
Registered customers will be able to request a reshipment directly from their order overview. You can decide at which order status the customer will be able to use the "Reclamation button". Guests have to add their order number and their associated e-Mail address. Now the customer has to choose the article, the reason for reshipment (for example malfunctioning article), proceeding (for example exchange or refund) and are able to write an additional comment.
Reasoning and proceeding
You are able to maintain the proceeding and the reshipment reasons through your backend,on demand you can also ban or release reasons and procedures with article black- and white-lists. Additionally, you are able to set a time limit for reshipment reasons like a 14 day return guarantee, which is only available 14 days after shipment.
Standard replies
Using standard replies helps handling reshipments more efficiently, structured and customer friendly. Inform customers about their reshipment status without much effort. Define your working process with standard replies and status changes.
Example: an article has to be returned for repair. Choose a corresponding standard reply to inform your customer and set the status to "waiting for manufacturers reply". Additionally, you can define the status to change to ‘no reply from manufacturer’ after 14 days, therefore the handling is done and the reshipment is on a "floating status".
Installation
The installation takes place in the Plugin Manager. The plugin will be configured and contains preconfigured reshipment reasons, procedures and replies. Naturally, all templates and text modules can be edited. Time-consuming and individual adjustments are usually not necessary.
Individual programming
As certificated Shopware developer and specialist we are helping you to fit the plugin to your needs. Every company is unique and needs individual solutions, which fit perfectly into their very own workflow and if you wish we will gladly create offers for your individual built plugin.
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Kontakt & Support
Haben Sie Fragen, Kritik oder Anregungen - dann nehmen Sie bitte einfach mit uns Kontakt auf.
Aquatuning GmbH
Carl-Zeiss-Str. 2
D-33758 Schloß Holte-Stukenbrock
Telefon: +49 (0) 5207 95846-140
Email: software@aquatuning.de
Details
- Available: German
- Latest update: 22 January 2019
- Publication date: 7 December 2013
- Version: 2.3.2
- Category: Checkout / Cart process
Resources
Reviews (4)
Guter Ersteindruck
Absolut empfehlenswert!
Darüber hinaus ist der schnelle und freundliche Support ein absolutes Plus!
Vielen Dank dafür!
not suitable for multi language shops and conflicts with pickware
we can not send an email after creating a RMA by customer, due to conflicts with Pickware
issue with customer view in frontend after creating RMA
Its is suggested to be multi language usability IT IS NOT
Unzufrieden, schwer Handzuhaben, keine Dokumentation
Funktionen die Angezeigt werden gibt es nicht (Sendungsnummer eintragen), die Handhabung ist eher schlecht als recht und wenn man den Support um Hilfe fragt, dann wird einen immer gleich gesagt, es kostet Geld den Fehler zu prüfen wenn dieser nicht vom Plugin selbst kommt. Klar, wenn er dass nicht tut, dann kostet die Fehlerbehebung Geld, aber nicht schon die Prüfung.
Für den Preis den dieses Plugin hat ist es absolut nicht sinnvoll, es zu kaufen.
Es gibt zudem keine Dokumentation und jede Frage die sich einen auftut muss man über den Support anfragen. Aufwändig, Zeitraubend, nervig. Schade!
Schade auch, dass wir nun sehr viel Geld bezahlt haben für etwas das kaum brauchbar ist.
About the Extension Partner
Aquatuning GmbH
Partner Status
-
Shopware
Extension Partner
Details
- Ø-Rating: 3.6
- Partner since: 2014
- Extensions: 28
Support
- Based in: Germany
- Speaks: German, English
- Response time: Quickly