Shopware integration for Zendesk

Shopware integration for Zendesk

by netzperfekt (3) Ratings 338 Downloads
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Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
Cloud
Self-hosted
This app is available for Shopware 6
Support
This Extension Partner responds very quickly to support requests
Details
  • Netzp25998176121m
  • netzperfekt
  • 1.0.16
  • 15 Jun 2022
  • de_DE en_GB
  • 5.5.0 – 5.5.10
    5.6.0 – 5.6.10
    5.7.0 – 5.7.19
Optimize your support with Zendesk! ─── Need help? Click here for app support ─── If you... more

Product information

Highlights

  • Deliver faster support with Zendesk and streamline customer service operations.

Features

  • Access customer data directly in Zendesk
  • All orders of a customer directly in the Zendesk ticket
  • Easy widget integration into the store

Description

Optimize your support with Zendesk!

─── Need help? Click here for app support ───

If you use Zendesk, the Zendesk Shopware Integration gives you quick access to the associated customer data, orders and order positions - directly in the Zendesk backend.

Furthermore, a Zendesk widget can be integrated into your shopware store in just a few simple steps. This allows your users to create Zendesk tickets directly in the shop.

Attention: this app only works with a (paid) Zendesk account.

Documentation, Questions and Support

Read, write and discuss reviews... more

Customer reviews

Average customer rating from 3 reviews:

Total
Functionality
Usability
Documentation
Support

Tolles Plugin

6 Feb 2016

Erfüllt genau die Anforderungen und ließ sich ohne Schwierigkeiten konfigurieren. Haben lange auf so ein fertiges Plugin gewartet!

Einzig das Zendesk Plugin selbst könnte man noch mit zum Download anbieten.

Total
Functionality
Usability
Documentation
Support
netzperfekt
9 Mar 2016

Vielen Dank für die positive Bewertung und schön, dass unser Plugin für Sie nützlich ist.
Die Zendesk-App steht auch im Zendesk Marketplace (https://www.zendesk.com/apps/shopware/) zur Verfügung und kann von dort aus mit einem Klick im eigenen Zendesk-Account installiert werden.

Sehr nützlich. Top Support

4 Feb 2016

Spart uns eine Menge Zeit beim beantworten von Nutzeranfragen, da wir nicht jedesmal den Shop öffnen müssen! Support war sehr schnell und freundlich. Gerne wieder.

Total
Functionality
Usability
Documentation
Support

Ein absolutes Must-Have!

21 Jan 2016

Ein absolutes MUSS für jeden Zendesk und Shopware-Nutzer. Die perfekte Integration der Bestelldaten in die Emailkommunikation. Schneller Überblick aller Daten mit individueller Verlinkung in die Shopware oder ggf. eigene Warenwirtschaft bzw. Bestellwesen.

Toller Anbieter, schnelle und kompetente Antworten. Vielen Dank!

Total
Functionality
Usability
Documentation
Support

Configuration manual

Optimize your support with Zendesk!

The app consists of two components:

  • Download the Shopware app as usual and install and activate it in the Shopware backend.
  • The free Zendesk app (from the Zendesk Marketplace: https://www.zendesk.de/marketplace/apps/support/82744/shopware-5/) must be downloaded and installed in the Zendesk backend. 
  • Please enter the shop address and the API key (from the Shopware backend) during installation. 

Documentation, Questions and Support

Changelog

Version 1.0.16

  • Attention: please update the Zendesk App to the latest version as well!
  • Code revision
  • Exclusion of canceled orders in the total order amount

Version 1.0.15

  • The Zendesk widget can optionally be hidden on the homepage.

Version 1.0.14

  • Version: Support for PHP 8

Version 1.0.13

  • Fix: OrderStatus / PaymentStatus (order detail page in Zendesk)

Version 1.0.12

Change: adjustments for non-standard salutation

Version 1.0.11

Support for Shopware 5.5

Version 1.0.10

Fix / Display in some shops under SW 5.4 defective

Version 1.0.9

Support for guest orders, additional infos, support for Zendesk App V2

Version 1.0.8

Version 1.0.7

The widget code can be configured for each subshop independently

Version 1.0.6

Version 1.0.5

Version 1.0.3

Version 1.0.2

Version 1.0.1

Version 1.0.0

About the Extension Partner

netzperfekt netzperfekt Shopware Extension Partner Shopware Extension Partner 55 Extensions 5 Ø Rating
Current version:

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€ 20.00* /month
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This app starts with a free trial month. The rent can be canceled at any time on a monthly basis or will be automatically renewed at the indicated prices.

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