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Shopware integration for Zendesk

Shopware integration for Zendesk

by netzperfekt no ratings yet 58 Downloads
Current version:

Version:

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Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
Cloud
Self-hosted
This app is available for Shopware 5
Support
This manufacturer responds very quickly to support requests
Details
  • Netzp54845699329
  • netzperfekt
  • 1.0.2
  • 13 Oct 2021
  • de_DE en_GB
  • 6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
    6.3.1.0 – 6.3.1.1
    6.3.2.0 – 6.3.2.1
    6.3.3.0 – 6.3.3.1
    6.3.4.0 – 6.3.4.1
    6.3.5.3 – 6.3.5.4
    6.3.5.1 – 6.3.5.2
    6.3.5.0
    6.4.0.0
    6.4.1.0 – 6.4.1.2
    6.4.2.0 – 6.4.2.1
    6.4.3.0 – 6.4.3.1
    6.4.4.0 – 6.4.4.1
    6.4.5.0 – 6.4.5.1
Optimize your support with Zendesk! If you are using Zendesk, the Zendesk Shopware integration... more

Product information

Highlights

  • Provide faster support with Zendesk and streamline customer service operations
  • Integrate the Zendesk widget into your shop - direct contact for your customers

Features

  • Direct access to customer data in Zendesk
  • All orders of a customer
  • show documents
  • Easy widget integration into the shop

Description

Optimize your support with Zendesk!

If you are using Zendesk, the Zendesk Shopware integration gives you quick access to the related customer data, orders and order items and documents - directly in the Zendesk backend!

Furthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly in the shop.

Please note: this app only works with a Zendesk account (which has to be paid for).


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Customer reviews

Installation manual

  • Install and activate the Shopware app as usual in the App Manager
  • The free Zendesk app (available from the Zendesk Marketplace (https://www.zendesk.de/apps/, search for Shopware 6) must be installed in the Zendesk backend. 
  • When installing in Zendesk, enter the Shopurl and the Shopware login data (these are displayed in the configuration of the Shopware app)
  • As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.

Changelog

Version 1.0.2

  • The Zendesk widget can optionally be hidden on the homepage.
  • Attention - important: the API key may change after the update. Please enter it again in Zendesk under Settings/Manage/My Apps!

Version 1.0.1

  • Version: compatibility with SW 6.4

Version 1.0.0

Initial plugin version

About the manufacturer

netzperfekt netzperfekt Shopware Business Partner Shopware Business Partner 55 Extensions 5 Ø Rating
Current version:

Version:

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