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Shopware integration for Zendesk

Shopware integration for Zendesk

by netzperfekt no ratings yet 145 Downloads
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Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
Cloud
Self-hosted
This app is available for Shopware 5
Support
This Extension Partner responds very quickly to support requests
Details
  • Netzp54845699329m
  • netzperfekt
  • 2.1.0
  • 29 Nov 2023
  • de_DE en_GB
  • 6.4.8.0 – 6.4.8.2
    6.4.9.0
    6.4.10.0 – 6.4.10.1
    6.4.11.0 – 6.4.11.1
    6.4.12.0
    6.4.13.0
    6.4.14.0
    6.4.15.0 – 6.4.15.2
    6.4.16.0 – 6.4.16.1
    6.4.17.0 – 6.4.17.2
    6.4.18.0 – 6.4.18.1
    6.4.19.0
    6.4.20.0 – 6.4.20.2
    6.5.0.0
    6.5.1.0 – 6.5.1.1
    6.5.2.0 – 6.5.2.1
    6.5.3.0 – 6.5.3.3
    6.5.4.0 – 6.5.4.1
    6.5.5.0 – 6.5.5.2
    6.5.6.0 – 6.5.6.1
    6.5.7.0 – 6.5.7.4
    6.5.8.2 – 6.5.8.7
Optimize your support with Zendesk! If you are using Zendesk, the Zendesk Shopware integration... more

Product information

Highlights

  • Provide faster support with Zendesk and streamline customer service operations
  • Integrate the Zendesk widget into your shop - direct contact for your customers

Features

  • Direct access to customer data in Zendesk
  • All orders of a customer
  • show documents
  • Easy widget integration into the shop

Description

Optimize your support with Zendesk!

If you are using Zendesk, the Zendesk Shopware integration gives you quick access to the related customer data, orders and order items and documents - directly in the Zendesk backend!

Furthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly in the shop.

Please note: this app only works with a Zendesk account (which has to be paid for).


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Customer reviews

Configuration manual

  • Install and activate the Shopware app as usual in the App Manager
  • The free Zendesk app (available from the Zendesk Marketplace (https://www.zendesk.com/marketplace/apps/support/257761/shopware-6-integration) must be installed in the Zendesk backend. 
  • When installing in Zendesk, enter the Shopurl and the Shopware login data (these are displayed in the configuration of the Shopware app)
  • As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.

Changelog

Version 2.1.0

  • Change: The integration of the Zendesk widget can optionally be controlled via a cookie consent.

Version 2.0.0

  • Support for SW 6.5
  • +++ ATTENTION +++ Update to SW 6.5
  • First deactivate all plugins (do not uninstall them!).
  • Then update the store to SW 6.5
  • Then update the plugins to the compatible version for SW 6.5
  • Activate all plugins again
  • Perform the update for each single plugin (click on the version number of each plugin)
  • Shopware has made significant changes in version 6.5. The adaptation of our plugins here was very complex and took a lot of time.
  • If something does not work as expected, please contact our plugin support at https://plugins.netzperfekt.de/support.

Version 1.2.0

  • **Important: Please update the Zendesk app as well (min. Version 1.3)!**
  • Change: exclude cancelled orders from total amount calculation
  • Change: the Zendesk app was reworked technically
  • Fix: show documents from Zendesk
  • Fix: order / sorting lineItems, deliveries, documents

Version 1.1.0

  • Fix: show documents from Zendesk
  • Fix: order / sorting lineItems, deliveries, documents

Version 1.0.3

  • Fix: correct sorting by order

Version 1.0.2

  • The Zendesk widget can optionally be hidden on the homepage.
  • Attention - important: the API key may change after the update. Please enter it again in Zendesk under Settings/Manage/My Apps!

Version 1.0.1

  • Version: compatibility with SW 6.4

Version 1.0.0

Initial plugin version

About the Extension Partner

netzperfekt netzperfekt Shopware Extension Partner Shopware Extension Partner 55 Extensions 5 Ø Rating
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This app starts with a free trial month. The rent can be canceled at any time on a monthly basis or will be automatically renewed at the indicated prices.

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