This plugin is available for Shopware 5
- Support by: netzperfekt
- Support available in:
- Order number: Netzp54845699329
- Manufacturer: netzperfekt
- Version: 1.0.0
- Last update: 23 May 2020
- Plugin available in:
- Compatible with: 6.2.0 – 22.214.171.124.0.0 – 126.96.36.199.3.1.0 – 188.8.131.52.3.2.0 – 184.108.40.206.3.3.0
- Provide faster support with Zendesk and streamline customer service operations
- Integrate the Zendesk widget into your shop - direct contact for your customers
- Direct access to customer data in Zendesk
- All orders of a customer
- show documents
- Easy widget integration into the shop
Optimize your support with Zendesk!
If you are using Zendesk, the Zendesk Shopware integration gives you quick access to the related customer data, orders and order items and documents - directly in the Zendesk backend!
Furthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly in the shop.
Please note: this plugin only works with a Zendesk account (which has to be paid for).
- Install and activate the Shopware plugin as usual in the Plugin Manager
- The free Zendesk app (available from the Zendesk Marketplace (https://www.zendesk.de/apps/, search for Shopware 6) must be installed in the Zendesk backend.
- When installing in Zendesk, enter the Shopurl and the Shopware login data (these are displayed in the configuration of the Shopware plugin)
- As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.