Ready This is an app especially developed for Shopware 6
DHL Returns / Returns - Label creation in the customer account

DHL Returns / Returns - Label creation in the customer account

by Dreischild GmbH no ratings yet 107 Downloads
Recommended by Shopware
Billing options:
To use the wish list, you must accept the necessary cookies. Accept cookies
Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
Cloud
Self-hosted
Support
This Extension Partner responds very quickly to support requests
Details
  • Dreis86954742177m
  • Dreischild GmbH
  • 6.2.0
  • 21 Feb 2024
  • de_DE en_GB
  • 6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
    6.3.1.0 – 6.3.1.1
    6.3.2.0 – 6.3.2.1
    6.3.3.0 – 6.3.3.1
    6.3.4.0 – 6.3.4.1
    6.3.5.0 – 6.3.5.4
    6.4.0.0
    6.4.1.0 – 6.4.1.2
    6.4.2.0 – 6.4.2.1
    6.4.3.0 – 6.4.3.1
    6.4.4.0 – 6.4.4.1
    6.4.5.0 – 6.4.5.1
    6.4.6.0 – 6.4.6.1
    6.4.7.0
    6.4.8.0 – 6.4.8.2
    6.4.9.0
    6.4.10.0 – 6.4.10.1
    6.4.11.0 – 6.4.11.1
    6.4.12.0
    6.4.13.0
    6.4.14.0
    6.4.15.0 – 6.4.15.2
    6.4.16.0 – 6.4.16.1
    6.4.17.0 – 6.4.17.2
    6.4.18.0 – 6.4.18.1
    6.4.19.0
    6.4.20.0 – 6.4.20.2
    6.5.0.0
    6.5.1.0 – 6.5.1.1
    6.5.2.0 – 6.5.2.1
    6.5.3.0 – 6.5.3.3
    6.5.4.0 – 6.5.4.1
    6.5.5.0 – 6.5.5.2
    6.5.6.0 – 6.5.6.1
    6.5.7.0 – 6.5.7.4
    6.5.8.0 – 6.5.8.7
    6.6.0.0
This plugin enables your customers to create a return directly from the "My Account" area and... more

Product information

This plugin enables your customers to create a return directly from the "My Account" area and to generate a DHL label and a return slip. This will reduce your effort when processing returns and increase the customer friendliness of your shop.


Help / Documentation

https://de.dreischild.com/docs/product-returns

General return process

In the order overview in the "My Account" area, the customer has the option of requesting a return for all orders that are eligible for a return. Here he has to select which parts of the order and in what quantity he would like to return. In addition, depending on the plugin configuration, the customer has to give a reason why he would like to return that article. Optionally, the customer can add a comment for the return.


After the customer has confirmed the information, he will be taken to the final page. On this, he will be informed about the next steps (download the DHL label and return slip and take the package to the nearest DHL branch)


The customer can subsequently access all returns made under the menu item Returns in the "My Account" area.


DHL Returns Label

Die The DHL label is created using the access data for the DHL business customer portal. To do this, DHL sales only needs to enable your access to the DHL Returns API. You can use the plugin configuration to define the label generation for each recipient country.

Return slip

Optionally, a return slip can be made available to the customer as a PDF. The customer is instructed on the PDF to include this in the package in order to make it easier for you as the shop operator to assign the return.

Direct link for guest orders

Since customers do not receive the Have the opportunity to get into the "My Account" area, an SEO Url can be defined in the plugin configuration (e.g. www.shop.de/ruecksendung), under which customers can authorize themselves with, for example, order number and email address, in order to be able to apply for a return.

Restrictions for returns

The following restrictions can be defined in the plugin configuration:

  • Active
    The plugin can be activated or deactivated for each shop.
  • X days after receipt of order
    Number of days after the order, in which a return can be requested. The default is 20 days.
  • Maximum product weight in kilograms
    All articles that overwrite this weight are given a note in the selection and cannot
  • Restrict returns to order status
    Defines that a return is only possible if a certain order status exists. The status Completed is preconfigured here by default.
  • Restrict returns to delivery status
    Analogous to the order status, a delivery status can also be specified, which must be present as a prerequisite for a return. This is sent or partially sent as standard.
  • Restrict returns to customer groups
    A restriction according to customer groups is also possible

Reason for return

Whether the customer has to give a reason for the return position or not can be defined in the configuration. The available reasons can also be stored in the configuration.

Notification of a new return

If desired, an email address can be stored in the plugin configuration to which an information is sent, if a new return has been created by a customer.

Administration of returns

All returns can be managed in an admin module under Orders & gt; Returns can be viewed. Among other things, the status of the return can be adjusted here. This status is registered with the customer under "My Account" & gt; Returns issued.

Adaptability

All texts were stored as text modules and can be freely adapted. The e-mail and the return slip can also be freely adjusted via the settings e-mail templates or documents in the administration.


Disclaimer:

We always develop, test and support our plugins against the Shopware standard. This means that compatibility with other Shopware plugins that are to be used in the same system must be tested/ensured by the shop operator himself or by his agency.

Read, write and discuss reviews... more

Customer reviews

Changelog

Version 6.2.0

- Compatibility with Shopware 6.6

Version 6.1.3

  • Fix the notification for new returns

Version 6.1.2

  • Compatibility with the B2B plugin established

Version 6.1.1

  • Correct passing of the parameters for the CustomerNotLoggedInException exception

Version 6.1.0

  • Shopware 6.5 compatibility

Version 6.0.12

  • Token for sandbox orders updated

Version 6.0.11

  • When logging in with the e-mail, the e-mail is no longer case-sensitive

Version 6.0.10

  • Error in the administration when deleting the customer account fixed

Version 6.0.9

- Storage and output in the administration of the shipment number

Version 6.0.8

  • Recompilation of the admin JavaScript data (menu item in the backend is otherwise no longer displayed in higher Shopware versions)

Version 6.0.7

  • Fixed error in customer address transmission

Version 6.0.6

  • Bug fix: Under certain conditions, the orders were no longer displayed in the administration.

Version 6.0.5

  • setContainer added to DreiscProductReturnsDownloaderController

Version 6.0.4

  • Promotions and other line item types except for product are no longer available for selection for returns

Version 6.0.3

  • Second parameter of the logout method set
  • Support when there is no delivery status

Version 6.0.2

Version with compatibility to Shopware 6.4

Version 6.0.1

Bugfix » getGlobals(): array

Version 6.0.0

First release of the plugin.

About the Extension Partner

Dreischild GmbH Dreischild GmbH Shopware Premium Extension Partner Shopware Premium Extension Partner 37 Extensions 4.5 Ø Rating
Current version:

Version:

€ 29.00* /month
Cancelable monthly

Free trial month

This app starts with a free trial month. The rent can be canceled at any time on a monthly basis or will be automatically renewed at the indicated prices.

Updates and support

To use the wish list, you must accept the necessary cookies. Accept cookies

Recently viewed