Ticket system (incl. email import)
Description
About the Extension
Ticket System
Customer service has developed dramatically compared to the past - but many companies still use outdated technologies or handle communication via email.
With a ticket system you can channel customer requests in one system and handle all communication about it. Track customer inquiries and do without email structures with several folders or complicated Color coding. Optimize your customer support and simplify the possibilities to contact your customers. With this practical ticket system you can manage the complete customer communication centrally managed in the Shopware Administration.
Tickets
Each request via definable forms (with different contents) land centrally in the ticket system as individual tickets. You can also create email accounts which are automatically retrieved to enter new requests directly into the ticket system. The complete communication with the customer runs ultimately via tickets. The customer will always be informed about changes (on request) by email informed. Registered customers can view an overview of all our products in their customer account of all tickets.
Forms
You can freely design the forms for inquiries and, depending on the inquiry include your own elements. So in case of a possible return of course, different data are requested than a customer who asks a question about a product or an order. All master data of a customer (name, Email address, phone number) are always part of every ticket. Further information can be requested via freely selectable form elements. Each form is accessible via a configurable SEO Url. So you can e.g. use "return" or "support" as SEO Url for different forms.
Status
The plugin comes with selected statuses for tickets by default. These can be Customize and extend them freely to perfectly map your individual processes to be able. You can determine whether a status requires your attention (you will be informed in the overview of the tickets) or if a customer can continue to respond to the ticket (e.g. for closed tickets). In addition, you can define whether and which email the customer should receive when the status changes receives. So you can send different emails, for example, if a ticket is new was opened or closed.
Reply templates
To keep the communication as fast and efficient as possible, the plugin the possibility to administrate standard answers / answer templates. From these You can choose standard answers directly when answering an inquiry - or of course write an individual answer. To make it even more convenient, the plugin uses the twig syntax for standard replies. So the salutation always contains e.g. the name of the customer and the greeting contains the name of the employee.
Email accounts
You can define as many email accounts as you like for the import of emails to use. To enable integration into the ticket system Of course, you determine which sales channel or language a ticket is sold to of the email account to be assigned. You can then either import at the push of a button or via a console command. The console command should be inserted into your crontab.
instruction
- install the plugin
- the plugin comes with a number of examples
- the link to a new ticket in the customer account is part of a text module. If you want to display another form there, you have to adapt the text module
- configure the status according to your wishes
- configure the templates according to your wishes
- configure the email accounts according to your wishes
- configure the forms according to your wishes
General information
- PHP 7 and PHP 8 compatible
The plugin is fully compatible with PHP 7.x and PHP 8x - Snippets
The plugin uses snippets so that all texts and labels can be translated into other languages in the backend / in the administration - Subshop-able
Relevant configuration options can be individually adapted for each subshop / sales channel - Compatibility
The plugin is always compatible with the latest Shopware version and the Shopware standard theme - Incompatibility
If you are using a custom theme and/or third-party plugins, you should test the plugin thoroughly before buying. A compatibility can not be guaranteed - Responsive
Whether desktop PC or mobile phone - the plugin is fully responsive - Test version
The plugin can be tested free of charge and without obligation for 30 days (see free trial month of the rental license) - Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my plugins according to your requirements in order to integrate them perfectly into your in-house processes - Liability disclaimer
The plugin manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the plugin - except for intent or gross negligence
About me
- 15+ years of experience
For over 15 years in e-commerce and for over 5 years exclusively with shopware. Your specialist with extensive industry and technical knowledge. - Reliable
Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own. - Quality
High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.
Your competent partner
For more than 15 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my plugins according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed plugins according to your wishes.
Details
- Available: English, German
- Latest update: 18 December 2024
- Publication date: 11 September 2020
- Version: 4.1.0
- Category: Customer account
Resources
Reviews (1)
Super Nachfolger
About the Extension Partner
digitvision
Partner Status
-
Shopware
Premium Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2018
- Extensions: 88
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly