Return shipments (incl. DHL label) App
Description
About the Extension
Return shipments (incl. DHL label) App
Notes about the app
This is the alternative cloud app for the self-hosted Shopware 6 plugin of the same name. The app tries to reproduce most of the functionality of the plugin, but is limited by technical restrictions of the underlying cloud architecture. I therefore ask for your understanding that the app does not offer the full functionality of the plugin.
Description
Offer your customers the possibility to create returns directly from their customer account. To do this, customers can specify the number of products, a reason, a desired procedure and optional comments. The reasons (e.g. FAG, product defective, etc.) and procedures (e.g. credit note, payment, etc.) can be administered within a separate module in the Shopware settings. In addition, you can activate returns only for certain customer groups or for definable order statuses.
The customer can create any number of returns per order. However, for each new return, the customer can only select the products that have not yet been claimed in a previous return. Thus, he cannot return the same products more than once.
The customer is guided through the process of a return with a step-by-step guide. Within the list of his orders he comes directly with a link to the list of returns of an order or to the form for creating new returns. He can also download a return document as a PDF and enclose it with the package.
In addition, your customers - taking into account various conditions (e.g. customer group) - have the option of directly creating and printing a DHL label or DHL QR code.
Within the administration you will find the new menu item "Returns" under the tab "Orders". Here you can view and edit every received return. In order to better integrate the process into your own processes, you can also define all statuses yourself - delete and edit existing statuses or create new statuses (e.g. "Return awaiting feedback from manufacturer").
Guests
The creation of returns can also be done by entering the order number and the corresponding email address. Thus, for example, guests (without a customer account) can also create returns or view existing returns. In addition, you can place the link to this registration form anywhere in the store.
Due to technical restrictions of an app, the registration form can only be reached via a technical link (without SEO url).
via a technical link (without SEO url).
Technical link: /storefront/script/dvsn/return-shipment-app/index
Example link: https://www.your-shop.com/storefront/script/dvsn/return-shipment-app/index
Restock products to inventories
Within the administration of a return you have the possibility to book selected products directly back into the stock. In this way, products that have actually been returned (e.g. as FAG returns) and can be put back on sale can be posted directly.
Deadlines
You can define in the app configuration whether a return can only be created for a certain period of time (from shipping). For example, you can enable the creation of a return only up to 21 days after shipment.
Exclude products from returns
By default, the app only allows "normal" Shopware products to be returned. This means, for example, that vouchers and/or discounts cannot be selected for a return. You also have the option to specifically exclude products from returns in the additional fields.
DHL returns label
You can offer your customers that they can directly generate and print a DHL return label for their order. In addition, your customers can also save a QR code in order to print a label at the DHL branch.
Please make sure to maintain the weights of the products correctly in the administration. The weight on the label is calculated automatically according to the selected products.
You can generate a returns label with the interface to the DHL business customer portal. The label automatically contains you as the recipient and the customer as the sender.
To be able to generate DHL Labels, you need access to the DHL Business Customer Portal. In addition, you must be authorized for shipping processing via the business customer portal. For activation, please contact your DHL customer advisor.
DHL Returns Label via DHL Business Customer Portal
Customer/EKP number:
Your 10-digit DHL customer number.
Procedure number:
The procedure number for DHL shipping. Example: 07 for Germany, 53 for Austria.
Participation number:
A 2-digit number for subdividing settlements by location, seasonal business or different conditions. The participation numbers of the various DHL products each correspond to the last two digits of the associated billing numbers.
Return recipient:
In the DHL Business Customer Portal in the menu "Returns" in the submenu "Settings" all return recipient names (=ReceiverIds) are listed. Please enter the desired "Receiver Id" here.
DHL Business Customer Portal User:
The user from the DHL Business Customer Portal. The user must be authorized for returns! Ideally, you create another user for the creation of the labels.
DHL Business Customer Portal Password:
The password of the above user. The password validity of a "user" is 90 days. The password validity of a "system user" is 365 days. It is not possible to log in to the DHL Business Customer Portal with a "system user".
DHL returns label abroad
You can store different DHL access data per country and/or sales channel. In the menu item "DHL access data" you can, for example, store a separate data record for the country Austria. A DHL label with this access data will then be generated for all customers from Austria.
Instructions
- install the app
- check the app configuration to see if it meets your needs
- specifically define valid order statuses and/or customer groups
- define your desired reasons and procedures
- link on any place of your store (eg category, store page etc) to the form to create a return (eg for guests)
- you can find the form at https://www.your-shop.com/storefront/script/dvsn/return-shipment-app/index
- registered customers can additionally always create returns directly from their customer account
- für die Erstellung eines DHL Retouren Labels benötigen Sie entsprechende Zugangsdaten. Bitte beachten Sie die die Hinweise aus der App Beschreibung
General information
- Snippets
The app uses snippets so that all texts and labels can be translated into other languages in the backend / in the administration - Subshop-able
Relevant configuration options can be individually adapted for each subshop / sales channel - Compatibility
The app is always compatible with the latest Shopware version and the Shopware standard theme - Incompatibility
If you are using a custom theme and/or third-party apps, you should test the app thoroughly before buying. A compatibility can not be guaranteed - Responsive
Whether desktop PC or mobile phone - the app is fully responsive - Test version
The app can be tested free of charge and without obligation for 30 days (see free trial month of the rental license) - Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my apps according to your requirements in order to integrate them perfectly into your in-house processes - Liability disclaimer
The app manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the app - except for intent or gross negligence
About me
- 20+ years of experience
For over 20 years in e-commerce and for over 10 years exclusively with shopware. Your specialist with extensive industry and technical knowledge. - Reliable
Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own. - Quality
High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.
Your competent partner
For more than 20 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my apps according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed apps according to your wishes.
Details
- Available: English, German
- Latest update: 18 September 2024
- Publication date: 30 May 2023
- Version: 2.0.0
- Category: Customer account
Resources
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About the Extension Partner
digitvision
Partner Status
Premium Extension Partner
Details
- Rating: 4.6
- Partner since: 2018
- Extensions: 89
- Country: Germany
Support
- Support languages: German, English
- Support response time: Very quickly