Return shipments (incl. DHL / UPS label)

by digitvision

Rating: 4.8

Downloads: 514

Return shipments from the customer account, for guests too: DHL and UPS labels with QR code, approval, check, refund, replacement, b-stock, product hints, dashboard and statistics.

Annually €41.58* /month €588.00 * €499.00* /year 15.14% discount In comparison to the regular monthly price

Monthly €49.00* /month Cancelable monthly

Compatible with:

6.2.0-RC1 - 6.7.16.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

A return shipment in a few clicks from the customer account or as a guest with order number and email, with photos per product
DHL and UPS return labels right when sending, for DHL with a QR code to drop the parcel off without a printer
Every return shipment in one place: status with steps, messages, check, refund and free replacement delivery
Checked goods back into stock or sold as b-stock with a condition and a price of their own next to the new goods
Avoid returns: dashboard, statistics, return rate per product and hints in the buy box drawn from the reasons

Features

Customer account page "Return shipments" with tabs, creating from the order with quantity, reason, procedure, comment and up to three photos or files per product
Login to the order for guests with order number and email or postal code, slowed down like the guest login of Shopware, an SEO address of its own per language
Two designs per sales channel: "Modern" with a coloured head and a process chain or "Standard" like the other account pages, colours from the theme
DHL and UPS with credentials per country and sales channel, one label per parcel, free or chargeable, deadlines from the delivery status
Statuses with colour, steps, a text for the customer and a mail, plus reasons, procedures, conditions and checklist in a menu of their own

Approval always or by conditions: rule, reasons, procedures, way of shipping or return shipments of the customer, label and return document only afterwards
Check and tick off per product with its condition: back into stock, as b-stock, refund with a document or credit in the order, free replacement delivery
Messages with files between shop and customer, internal notes and a complete history of every return shipment
Nine mails from flows in the style of Shopware, triggers of their own in the Flow Builder, setup assistant and help on every page
Dashboard, statistics in seven tabs, CSV export, return rate at product and customer, product hints with suggestions

Show more Show less

About the Extension

DEMO SHOP AVAILABLE

Try every feature in our demo shop first: storefront with a prepared customer account and full administration, reset every night. Access via "Go to demo" below the screenshots.

WEBSITE

More about Return Shipments & Returns on shop-retoure.de.

DESCRIPTION

Return shipments without email ping-pong: your customers register returns on their own, right from the order in the customer account or as a guest with order number and email address. They choose products, quantity and reason, attach photos and get the DHL or UPS return label at once, for DHL also as a QR code to drop the parcel off without a printer.

In the administration every return shipment has a page of its own: status with steps, messages with the customer, checking and ticking off the products, refund with a document, free replacement delivery and a complete history. Checked goods go back into stock or on sale again as b-stock, and dashboard, statistics and product hints help you keep returns from happening in the first place.

The problem you know

Returns by email. The customer writes, you ask for order number, product and reason, send a label by hand and later search for the mail again.
No overview. Which return shipment has arrived, which waits for an answer, which is refunded already? It is spread over the inbox, notes and spreadsheets.
Labels take time. Every return label is created in the portal of the carrier, typed off and sent.
Refunds by hand. Amounts, shipping costs and deductions are calculated, a document is missing, and the stock is wrong afterwards.
Returned goods pile up. Opened or slightly damaged goods can no longer be sold as new and end up on the shelf.
The cause stays unknown. Which product comes back and why? Without figures it shows only when the margin is gone already.

How the extension solves it

Registered in a few clicks. From the order in the customer account or as a guest through the login to the order. One form for products, quantity, reason, procedure, comment and photos, with every entry checked.
Labels automatically. DHL and UPS with your credentials per country and sales channel. The label is created on sending, free or chargeable, and arrives by mail and on the page of the return shipment.
One page per return shipment. Head with customer, order and shipping, status with steps and a hint on what to do now, messages, labels, documents and history.
Check, refund, replace. Record condition and way per product, book the stock, refund with a document or a credit in the order, free replacement delivery as a new order at 0 €.
Sell b-stock. Offer checked returns with a condition and a price of their own next to the new goods, with a position of their own in cart and order.
Avoid returns. Dashboard and statistics show return rate, reasons and comments per product. From conspicuous reasons the extension suggests hints for the buy box.

The benefits at a glance

Fewer mails and no labels by hand.
Every return shipment in one place, with status, messages and history.
Refunded properly, with a document and the right stock.
Turn returns into money as b-stock instead of writing them off.
Fewer returns thanks to figures and hints at the right products.

Typical use cases

Fashion and shoes: The customer sends two sizes back, one does not fit, one is not liked. He registers both with a reason, prints the DHL label or shows the QR code at the branch. You book the unworn goods into stock and refund with one click.

Faulty electronics: For "Product defective" you require photos and a comment. Return shipments with this reason wait for your approval, only then is there a label. You send a new device free of charge.

Opened goods: A return has a damaged box. You sell it as b-stock in the condition "Opened, like new" with a 20 % discount, right on the product page next to the new goods.

Guests without an account: You link the page "Return shipments" in the footer. The guest logs in with order number and postal code and creates the return shipment without opening an account.

A conspicuous product: A shirt often comes back with "Runs too small". The extension suggests a hint, and from now on the buy box says: "Runs one size small."

Features in detail

Creating a return shipment

In the customer account there is the page "Return shipments" with the tabs All, Active and Closed. From every order the customer creates a return shipment: per product quantity, reason and procedure, a comment and up to three photos or files, required or optional per reason. Products that cannot go back are shown in the form with the reason, such as "Already sent back with return shipment 50231". Pieces sent back before are deducted, and the check is the same for storefront, Store API and administration.

Without a customer account

Guests and customers who are not logged in open the page "Return shipments" under an address of its own per language, such as /returns. With order number and email address or postal code they log in to their order. The login is slowed down like the guest login of Shopware and in the session is valid for this order only.

Shipping and labels

DHL and UPS with credentials per country and sales channel, checkable in the administration.
Choice when creating: DHL, UPS or shipping oneself, with logo and price.
Label on sending, for DHL on request with a QR code, several parcels per return shipment, also from the administration and by mail.
Free or chargeable, with a minimum value of goods and a deadline of its own from the delivery status.
Tracking as a link to the carrier, a log of the requests in the event logs of Shopware.

The page of the return shipment

The customer sees the state like a parcel tracking, with the date of every step and the text of the status. Plus return document and labels, messages with files, the result of the check of every product, refunds with their document and replacement deliveries. Two designs are available per sales channel: "Modern" with a coloured head, a process chain and cards, or "Standard" like the other account pages of Shopware. The colours come from your theme.

In the administration

Under Orders › Return shipments the extension has a menu of its own with a side bar: dashboard, statistics, return shipments, b-stock, product hints, processes, shipping and system.

List with products and value of goods, status as a chip, approval, open reply, reason and shipping, filters and CSV export.
Return shipment with head card, status card with steps, products, messages and internal notes, labels and documents, history.
Creating in the administration as a window at the order, with message, label and "approve right away".
Tab "Return shipments" at order, product and customer, with return rate, reasons, variants and list.

Statuses, approval and processes

Statuses get a type, a colour, a text for the customer, a hint for the team and the choice whether they appear in the steps and send a mail. The approval is off by default and can be switched on for all return shipments or by conditions: a rule of the Rule Builder, reasons, procedures, the way of shipping or the number of return shipments of a customer. Reasons, procedures, conditions and the checklist are maintained in a menu of their own.

Check, refund and replacement delivery

Per product you record what the customer says, the condition and a note, also for several products at once. Then the way: back into stock, as b-stock or compensation only. The refund suggests the amounts of the order, takes own lines such as shipping costs or a deduction and creates the document "Refund" or, if you like, credit positions in the order. The free replacement delivery creates a new order at 0 € to the addresses of the order. Afterwards the window suggests the fitting delivery status of the order.

B-stock

Offers per variant with a condition, a short description in every language, a price and a stock of their own. In the shop a box below the buy button shows the offers next to the price of the new goods. B-stock becomes a position of its own in cart, order and documents. Plus the rule "Cart contains b-stock" and filters for dynamic product groups.

Dashboard, statistics and product hints

The dashboard shows four key figures compared to the previous period, tasks with a link into the filtered list, open return shipments by status, the history and the most conspicuous reasons and products. The statistics go deeper in seven tabs: history, reasons, products, customers, countries, shipping and processing. If a reason at a product goes over your thresholds, it appears in the suggestions for product hints. A hint appears in the buy box above "Add to shopping cart", for all variants and in every language.

Mails and Flow Builder

Nine mail templates in the style of the Shopware mails with the status in its colour and the products as a table. Each comes from a flow, triggered by events of their own: return shipment created, approved, status changed, label created, message from shop or customer, products checked and refund saved.

Setup and help

A setup assistant guides through the most important settings in nine steps, with a preview of both designs. Every page of the administration has a "Help" button that explains every column, filter and field. For shops without storefront there are Store API routes for the login to the order, the creation, the return document and the labels.

Note on the update from 8.x

Return shipments, reasons, procedures, statuses, credentials and settings are taken over. The pages for customers then show the design "Modern". Roles without administrator rights need the new permission "Use return shipments (full access)". Please test the update in a staging environment first, above all with an own theme.

General information

Snippets
The extension uses snippets so that all texts and labels can easily be translated into other languages in the administration.
Multi-shop ready
Relevant configuration options can be adjusted individually for each sales channel.
Compatibility
The extension is always compatible with the latest Shopware version and the Shopware default theme.
Incompatibility
If you use a custom theme and/or third-party extensions, please test the extension thoroughly before buying. Compatibility cannot be guaranteed.
Responsive
Desktop PC, tablet or smartphone: the extension is fully responsive.
Free to try and use
Paid extensions can be tested free of charge and without obligation for 30 days (free trial month of the rental license). Free extensions stay free of charge for as long as you use them.
Features
The features described in the description, the screenshots and the demo shop always refer to the latest version of the extension.
Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Feel free to contact me without obligation: I will gladly adapt my extensions to your requirements and integrate them seamlessly into your in-house processes.
Liability disclaimer
The manufacturer of this extension is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures resulting from the use of the extension, except in cases of intent or gross negligence.

Contact information

Phone
+49 (0) 234 97354482
Internet
info@digitvision.de
https://www.digitvision.de
Address
Hevener Straße 65
44797 Bochum

About me

20+ years of experience
More than 20 years in e-commerce, more than 10 of them exclusively with Shopware. Your specialist with extensive industry and technical knowledge.
Reliable
Shopware is my passion and my hobby. I take care of your project reliably and with commitment, as if it were my own.
Quality
High service quality is my focus. I use state-of-the-art design patterns, current technologies and innovative tools.

Your competent partner

For more than 20 years I have been working as a passionate web developer in e-commerce. In this time I have advised and supported many companies in interesting projects. I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.

Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Feel free to contact me without obligation: I will gladly adapt my extensions to your requirements and integrate them seamlessly into your in-house processes. I would be happy to provide you with offers for adaptations or individually developed extensions according to your wishes.

DEMO SHOP AVAILABLE

Try every feature in our demo shop first: storefront with a prepared customer account and full administration, reset every night. Access via "Go to demo" below the screenshots.

WEBSITE

More about Return Shipments & Returns on shop-retoure.de.

DESCRIPTION

The problem you know

Returns by email. The customer writes, you ask for order number, product and reason, send a label by hand and later search for the mail again.
No overview. Which return shipment has arrived, which waits for an answer, which is refunded already? It is spread over the inbox, notes and spreadsheets.
Labels take time. Every return label is created in the portal of the carrier, typed off and sent.
Refunds by hand. Amounts, shipping costs and deductions are calculated, a document is missing, and the stock is wrong afterwards.
Returned goods pile up. Opened or slightly damaged goods can no longer be sold as new and end up on the shelf.
The cause stays unknown. Which product comes back and why? Without figures it shows only when the margin is gone already.

How the extension solves it

Registered in a few clicks. From the order in the customer account or as a guest through the login to the order. One form for products, quantity, reason, procedure, comment and photos, with every entry checked.
Labels automatically. DHL and UPS with your credentials per country and sales channel. The label is created on sending, free or chargeable, and arrives by mail and on the page of the return shipment.
One page per return shipment. Head with customer, order and shipping, status with steps and a hint on what to do now, messages, labels, documents and history.
Check, refund, replace. Record condition and way per product, book the stock, refund with a document or a credit in the order, free replacement delivery as a new order at 0 €.
Sell b-stock. Offer checked returns with a condition and a price of their own next to the new goods, with a position of their own in cart and order.
Avoid returns. Dashboard and statistics show return rate, reasons and comments per product. From conspicuous reasons the extension suggests hints for the buy box.

The benefits at a glance

Fewer mails and no labels by hand.
Every return shipment in one place, with status, messages and history.
Refunded properly, with a document and the right stock.
Turn returns into money as b-stock instead of writing them off.
Fewer returns thanks to figures and hints at the right products.

Typical use cases

Opened goods: A return has a damaged box. You sell it as b-stock in the condition "Opened, like new" with a 20 % discount, right on the product page next to the new goods.

Guests without an account: You link the page "Return shipments" in the footer. The guest logs in with order number and postal code and creates the return shipment without opening an account.

A conspicuous product: A shirt often comes back with "Runs too small". The extension suggests a hint, and from now on the buy box says: "Runs one size small."

Features in detail

Creating a return shipment

Without a customer account

Shipping and labels

DHL and UPS with credentials per country and sales channel, checkable in the administration.
Choice when creating: DHL, UPS or shipping oneself, with logo and price.
Label on sending, for DHL on request with a QR code, several parcels per return shipment, also from the administration and by mail.
Free or chargeable, with a minimum value of goods and a deadline of its own from the delivery status.
Tracking as a link to the carrier, a log of the requests in the event logs of Shopware.

The page of the return shipment

In the administration

Under Orders › Return shipments the extension has a menu of its own with a side bar: dashboard, statistics, return shipments, b-stock, product hints, processes, shipping and system.

List with products and value of goods, status as a chip, approval, open reply, reason and shipping, filters and CSV export.
Return shipment with head card, status card with steps, products, messages and internal notes, labels and documents, history.
Creating in the administration as a window at the order, with message, label and "approve right away".
Tab "Return shipments" at order, product and customer, with return rate, reasons, variants and list.

Statuses, approval and processes

Check, refund and replacement delivery

B-stock

Dashboard, statistics and product hints

Mails and Flow Builder

Setup and help

Note on the update from 8.x

General information

Snippets
The extension uses snippets so that all texts and labels can easily be translated into other languages in the administration.
Multi-shop ready
Relevant configuration options can be adjusted individually for each sales channel.
Compatibility
The extension is always compatible with the latest Shopware version and the Shopware default theme.
Incompatibility
If you use a custom theme and/or third-party extensions, please test the extension thoroughly before buying. Compatibility cannot be guaranteed.
Responsive
Desktop PC, tablet or smartphone: the extension is fully responsive.
Free to try and use
Paid extensions can be tested free of charge and without obligation for 30 days (free trial month of the rental license). Free extensions stay free of charge for as long as you use them.
Features
The features described in the description, the screenshots and the demo shop always refer to the latest version of the extension.
Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Feel free to contact me without obligation: I will gladly adapt my extensions to your requirements and integrate them seamlessly into your in-house processes.
Liability disclaimer
The manufacturer of this extension is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures resulting from the use of the extension, except in cases of intent or gross negligence.

Contact information

Phone
+49 (0) 234 97354482
Internet
info@digitvision.de
https://www.digitvision.de
Address
Hevener Straße 65
44797 Bochum

About me

20+ years of experience
More than 20 years in e-commerce, more than 10 of them exclusively with Shopware. Your specialist with extensive industry and technical knowledge.
Reliable
Shopware is my passion and my hobby. I take care of your project reliably and with commitment, as if it were my own.
Quality
High service quality is my focus. I use state-of-the-art design patterns, current technologies and innovative tools.

Your competent partner

This extension is highlighted as part of the Premium Partner Program and can therefore be displayed with priority in the store.

Details

Available: English, German
Latest update: 6 November 2026
Publication date: 20 May 2020
Version: 9.0.0
Category: Shipping provider

Resources

Reviews (13)

Average rating

4.8

Based on 13 reviews

4.7 Functionality

4.8 Usability

4.6 Documentation

4.8 Support

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

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Sehr schnelle Reaktionszeit, hilfreich

5.0

by Kacper

20 June 2025 12:47

Die Kundenservice war sehr freundlich und hat mir echt super geholfen, obwohl das Problem nicht gleich zu lösen war. Die Antwortzeiten waren ebenso schnell, was finde ich auch für ein großes Vorteil.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 20 June 2025 12:58

Hallo Kacper,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Top Plugin. Schneller Support

5.0

by Jan

9 April 2025 14:08

Plugin ist schon länger im Einsatz und erleichtert das Handling extrem. Support antwortet schnell und ist hilfsbereit. Sehr empfehlenswert.

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

by digitvision 9 April 2025 14:15

Hallo Jan,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Sehr empfehlenswert!

5.0

by Marek

5 December 2024 15:44

Plugin läuft stabil, auch Retoure-Etiketten für das Ausland lassen sich problemlos generieren. Der Support reagiert blitzschnell und ist sehr kompetent. Wirklich top.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 5 December 2024 15:46

Hallo Marek,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Nützliches Plugin und schneller Support

5.0

by Fabian Unruh

8 August 2024 23:06

Das Plugin kann einfach konfiguriert werden und bietet einen super Nutzen für unseren Shop.
Der Support reagiert schnell und allfällige Unklarheiten oder Probeme sind so rasch gelöst.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 9 August 2024 07:59

Hallo Herr Unruh,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Plugin funktioniert, wie es soll + sehr guter Support

5.0

by Dominik Vollath

30 July 2024 10:39

Man kann das Plugin uneingeschränkt weiterempfehlen. Die Funktionalitäten sind durchdacht und die Konfiguration ist intuitiv. Auf eine Supportanfrage bzgl. Änderungen bei der UPS-Anbindung wurde sehr schnell und kompetent reagiert. Die Kosten für das Plugin könnten niedriger sein, was aber auch an der Umstellung auf das Mietmodell von Seiten Shopware liegt.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 30 July 2024 11:08

Hallo Herr Vollath,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Super einfach einzurichten und toller Support

5.0

by Patrick

24 May 2024 08:46

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

by digitvision 24 May 2024 08:47

Hallo Patrick,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Großartiges Plugin

5.0

by ibis-IT GmbH

11 September 2023 15:29

Das Plugin führt einen vom Kunden bedienbaren Retourenprozess ein. Außerdem unterstützt des den internen Bearbeitungsprozess. Das spart eine Menge Arbeit und wird vom Shopbetreiber gut angenommen. Das Plugin wird außerdem noch verbessert! So wünschen wir uns Plugins!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 11 September 2023 15:31

Hallo,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

Fehlende Grundfunktionalität

2.5

by Marc-Stephan Müller

16 March 2023 22:24

Dem Plugin fehlt es leider an einer Grundfunktionalität, denn es funktioniert nicht mit Teilweise versendeten Bestellungen. Dies ist allerdings für wohl jeden Shop eine Grundfunktion, welche andere Plugins abdecken. Dies ist sehr schade, da das Plugin sonst gut aufgebaut ist. Der Support reagiert schnell, verlangt aber für die Funktion eines zweiten Lieferstatus zu setzten (um eine Grundfunktionalität zu ergänzen) 1.000€ plus Mwst. Dies steht für uns in keinem Verhältnis zum Aufwand. Andere gleichwertige Pluginhersteller haben uns bereits weitaus umfangreichere Erweiterungen (welche keine Grundfunktionalität darstellten) für andere nachvollziehbarere Kurse entwickelt. Schade, da es sonst ein gutes Plugin ist.

1.0 Functionality

3.0 Usability

3.0 Documentation

2.0 Support

by digitvision 17 March 2023 09:00

Hallo Herr Müller,
vielen Dank für Ihre Bewertung!

Wie bereits sehr ausführlich mit dem Support besprochen, möchte ich auch hier gerne noch einmal auf die gewünschte Erweiterung des Plugins eingehen. Problematisch ist nämlich nicht einfach ein weiterer Status, sondern die Prozesse hinter der Implementierung von Teilsendungen innerhalb des Plugins. Sie wünschen, dass das Plugin die Status "Vollständig versendet" und "Teilweise versendet" (z.B. für Fristen) unterstützt. Das führt allerdings unweigerlich zu zahlreichen konzeptionellen Problemen:

1.) Bei der Integration eines "Teilweise versendet" Status dürften sinnvollerweise auch nur die Produkte retourniert werden, die auch bereits versendet wurden. In diesem Fall müssten also alle Produkte markiert werden, die innerhalb der Teillieferung enthalten sind. Leider unterstützt Shopware derzeit keinen Lieferstatus auf Produktebene.

2.) Das würde dazu führen, dass jeder Shopbetreiber diese Prozesse mitgehen muss und zwingend jedes Produkt als versendet markieren muss, damit diese Produkte retourniert werden können. Das führt zu einer unnötigen Komplexität für alle anderen Nutzer des Plugins.

3.) Wenn man Ihre Anforderungen weiter durchdenkt, dann müsste man auch mehrere Teilsendungen unterstützen - falls ein Shopbetreiber eine Bestellung in drei, vier oder fünf Paketen verschickt. Hier ist fraglich, wie das innerhalb von Shopware abgebildet werden soll.

4.) Sämtliche Fristen des Plugins (z.B. Rücksendung anlegen nur 14 Tage ab Versand oder Label ab 50,- EUR Warenwert) müssten auf Produktebene greifen. So kann es zwischen mehreren Teilsendungen vorkommen, dass manche Produkte retournierbar sind und manche eben nicht - selbst wenn diese bereits auf dem Tisch des Kunden vor ihm liegen. Die wenigsten Kunden würden das Verhalten des Plugins verstehen ohne eine dreiseitge FAQ zu lesen.

Am Rande: was eine "Grundfunktionalität" darstellt liegt meist im Auge des Betrachters und ist oft sehr subjektiv. Manche erwarten Retourenprozesse bereits vollständig in Shopware integriert, ein Getränkehändler wundert sich über fehlende Pfand-Angaben und -Prozesse im Plugin, ein international sehr aktiver Shopbetreiber erwartet die Generierung von Labels für Kunden aus Simbabwe.

Fazit: Ihre Anforderungen mögen auf den ersten Blick sinnvoll erscheinen, aber werden sicherlich nicht durch die Aufnahme eines weiteren gültigen Status gelöst. Die Konsequenzen eines zusätzlichen Status würden nur für alle (Shopbetreiber und Kunden) zu einer unnötigen Steigerung der Komplexität führen. Wir streben jedoch eine möglichst intuitive und simple Lösung an, die für einen Großteil der Shopbetreiber vollkommen ausreichend ist und alle gewünschten Prozesse abbildet. Dennoch ist natürlich jedes Unternehmen einzigartig und bedarf individueller Lösungen. Sie können das quelloffene Plugin im Zweifel auch immer selber (oder durch Ihre betreuende Agentur) anpassen, wenn Sie keine Erweiterung durch uns wünschen.

Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.

Viele Grüße
Eike Brandt-Warneke

Einfaches Plugin

5.0

by Maite Kocher

28 March 2022 13:33

Die Installation war einfach und das Plugin bietet die Möglichkeit jedes Element anpassen zu können (Anleitung für die Retoure, Admin Mail) was sehr hilfreich ist.
Der Support antwortet sehr schnell, Plus Punkt dafür!

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

by digitvision 28 March 2022 13:34

Hallo Frau Kocher,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

PlugIn, was jeder Shop haben sollte

5.0

by bauch24@sanitaetshaus-bauch.de bauch24@sanitaetshaus-bauch.de

25 February 2022 09:13

Endlich werden Retouren für Kunde und Shop erheblich erleichtert. Das PlugIn ist recht einfach zu konfigurieren und noch einfacher für den Kunden zu bedienen.
Wenn es bei der Konfiguration mal klemmt, ist der Support extrem schnell (bei uns am selben Tag gelöst!) und zuvorkommend.
Einzig den Preis finde ich für das PlugIn leicht überzogen, aber Entwicklungsarbeit muss natürlich auch bezahlt werden.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by digitvision 25 February 2022 09:14

Hallo,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke

About the Extension Partner

digitvision

See all extensions

Partner Status

Shopware
Premium Extension Partner

Details

Ø-Rating: 4.9

Average rating of 4.9 out of 5 stars
Partner since: 2018
Extensions: 108

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

German

Frontend:: Go to demo

Admin:: Go to demo
Name:: admin
Password:: shopware

English

Frontend:: Go to demo

Admin:: Go to demo
Name:: admin
Password:: shopware

9.0.0 6.7.0.0 - 6.7.16.0 6 November 2026

IMPORTANT: the storefront and the administration are completely refactored and have a new design; the pages for customers get the new Modern design. Please test the update in a staging environment first, especially if your own theme changes the templates or styles of the return shipment pages
IMPORTANT: roles without administrator rights need the new permission "Use return shipments (full access)", otherwise the return shipments menu disappears after the update
IMPORTANT: every mail is sent by a flow now and the update switches on the same flows as a new installation: customers get a mail on a change of the status and on every new label, the team on every new return shipment and every message of a customer, sent to the email address of the basic information of the shop; please check the flows in the menu of the return shipments right after the update
IMPORTANT: own or changed statuses stay as they are and become grey open statuses without a mail to the customer, the delivered ones keep their meaning by their id, also when renamed; please set type, colour, steps and mail of your own statuses right after the update
added the dark theme of the administration (Shopware 6.7.15) to the side menu and the figures of dashboard and statistics
added a side menu to every page of the return shipments with dashboard, statistics, return shipments, b-stock, product hints and suggestions, reasons, procedures, statuses, conditions, checklist, DHL, UPS, flows, mail templates, settings, the setup assistant and a link to the manual
added a permission for the return shipments as one switch under additional permissions
added a help button to every page of the return shipments; its window explains the page in several tabs, with one line for every column, filter, field and button, separately for lists and detail pages
added a setup assistant in nine steps through the settings, with a preview of both designs; it opens once by itself and from the side menu at any time
added a window "much is new" before the setup assistant in shops that already have return shipments, with a red notice that roles without administrator rights need the new permission
added that a status a return shipment stands in or had in its history cannot be deleted, also not through the API
added a window when deleting a status in use, with the number of return shipments using it
added the columns products with the value of the goods, and reason to the list of return shipments
added the filters reason, carrier and creation date to the list of return shipments
added a head card to the return shipment with a band in the colour of the status and the date since it applies
added customer with initials, order with date and value, and the shipment numbers with their carrier to the head card of a return shipment
added a strip with value of the goods, products, checked products and messages to the head card of a return shipment
added a strip "approval pending" with "approve" below the band of the head card
added "next" and "decline" to the head of the status card of a return shipment, with the steps and a hint for the team
added a type, a colour, a hint for the team and the option to show a status in the steps to the statuses, the steps are the timeline of a return shipment for customer and team; shops that still have the four statuses of the installation keep them with the short names open, in progress, completed and declined and get the status "received" between open and in progress
added a history to every return shipment with creation (with its files, the comment of the customer and why it waits for the approval), status changes, approvals (with the mail to the customer), checked products, labels, shipment numbers entered by hand, messages (with their files), mails and the first download of return slip and label by the customer, in a standard data grid whose columns take the width of their content
added messages between shop and customer with internal notes, in the administration and on the return shipment page
added the column reply and a filter for return shipments whose customer waits for an answer
added checking returned products: per product what the customer says, the condition and a note
added the compensation at the check, a refund or a replacement delivery, both switched off until switched on
added ticking and completing the check for several products at once, always with all pieces of a position
added reopening a checked product as long as no refund and no replacement delivery contains it
added conditions of returned goods, with five conditions included
added labels as records per package with carrier, shipment number, files and failed attempts with the message of the carrier
added a window to create labels for one or more packages in the administration, opened in the card of the labels, with the rules for customers as a warning and optionally a mail to the customer
added the shipment number of packages without a label below the list of the labels, saved with "apply"
added a window that asks before a label goes to the customer by mail once more
added a mail template with the labels as attachments and links to track the shipments
added links to track DHL and UPS shipments to the labels of a return shipment in the administration
added a list of the labels with download and tracking to the return shipment page of the customer
added a link to the order and its payment to the notice on an unpaid chargeable label
added triggers for the flow builder: return shipment created, return shipment approved, status changed, label created, resend label, message from the shop, message from the customer, products checked and refund saved
added flows and mail templates for every mail of the return shipments, with new mails to the customer on a change of status and to the team on checked products (this flow switched off)
added mails built like the mails of Shopware, with the status in its colour, the products as a table and a text link to the return shipment
added the pages flows and mail templates to the menu of the return shipments
added a note at the end of the configuration on what an uninstall with "remove all app data permanently" deletes and what stays
added a minimum value of goods for UPS labels like for DHL
added the switch "send mail to the customer" to the statuses, switched on for in progress, completed and declined
added a text for the customer to the statuses, shown on the return shipment page and in the mail on a change of status, with texts for the statuses of the installation
added a window to "complete check" with what is booked, the status after the check and the tick "inform the customer by mail"; the status is preselected with the "suggestion after the check" of the statuses (when a product is checked or when every product is checked, only forward), no status changes without the window
added the "suggestion after the check" to the status "in progress" with the update, when the four delivered statuses are unchanged, otherwise the shop sets it at its statuses when it wants one
added a window to change the status of a return shipment with the tick "inform the customer by mail", preselected by the new status
added the tick "inform the customer by mail" to creating a return shipment in the administration
added creating a return shipment in the list of return shipments
added a search for the order, the rules for customers as a warning, a message to the customer, a label and the tick "approve right away" to creating a return shipment in the administration
added the manual approval of return shipments as a setting, switched off: always, or only when a new return shipment meets a condition
added the conditions of the approval: a rule of the rule builder checked against the products sent back, chosen reasons, procedures or ways of shipping, or a number of returns of the customer in a period
added that a return shipment of a customer waiting for the approval gets the return document and the labels only afterwards
added the conditions a return shipment met to the strip "approval pending" in the head of a return shipment
added approving return shipments in the administration with a window at the return shipment, with a column and a filter for return shipments that wait for the approval and the conditions met as a tooltip
added the tick "attach label" to the window of the approval, shown when a return shipment can get a label and preselected following the setting of the attachments
added a mail template and a flow for the approval, the mail carries the return document following the setting of the attachments and the labels following the tick of the window
added to the mails on creation and on approval whether the return document and the label are attached or on the page of the return shipment
added refunds in a window with the products checked with a refund and an amount per product
added own lines such as shipping costs or a deduction to a refund, each confirmed in its row
added the status after a refund, preset with completed once nothing is open, and its mail to the customer if ticked
added any number of refunds per return shipment; if wanted their lines go into the order as minus positions like "add credit" of Shopware
added the cards refunds and replacement deliveries to the return shipment with every product checked for them and its state
added the window "delivery status of the order" after a return shipment with checked products is completed: like the returns management of Shopware it suggests "returned partially" or "returned" for the shipped order by the pieces back, with the mail of Shopware only if wanted; it does not come when the order has the status already
added the tab return shipments to products with pieces sold and returned, the return rate against the shop, the most frequent reason, each variant and the return shipments of a period
added the reasons to the tab return shipments of a product: share of the sales and newest comment per reason
added a window with all comments of a reason at the product
added hints against returns at the main product: any number, translatable, with position and optional reason
added the hints of the main product to the buy box above the button to the cart, for all variants
added the card hints to the tab return shipments of a product to create, edit and delete hints
added the menu group product hints with the list of all hints and the suggestions
added suggestions for a main product and a reason over both thresholds without a hint with this reason
added "reject hint" to the suggestions: a product is never suggested again for the rejected reason
added an empty state to every list of the menu without any entry: what the page is for, where its entries come from and the next step
added a colour to every condition, shown as its chip in the lists, at the product and in the compensation of a return shipment; the delivered conditions go from green over blue, orange and red to black
added the tab return shipments to customers with their return shipments, return rate, refunds, replacement deliveries and most frequent reason
added b-stock: offers of returned goods at a product with a condition, an optional short description in every language, an own price and an own stock, in the new tab b-stock of the product and in a list of all offers in the menu, with the settings "offer b-stock in the shop" and "leave b-stock out of promotions", both switched off
added "resell" to checking returned products: into the stock as new goods or as b-stock, and the card b-stock of a return shipment with the window "create b-stock" that adds the pieces to a chosen offer of the variant or creates a new offer with its condition, short description and price (the same condition and short description count up), with the status afterwards
added a window before reopening a checked product whose b-stock is created, it takes the pieces out of the offer again
added b-stock in the shop: a box below the buy button and the product number with the offers of the variant, its condition, short description, pieces left and price next to the price of the new goods, an own position in the cart, checkout and order with "(B-stock)" after the name in the language of the sales channel and at most the pieces of the offer, the stock of the offer goes down with the order, discounts on the whole cart take b-stock unless it is left out, the e-invoice lists it as a product, and the documents show its condition and short description below the name
added the rule "cart contains b-stock" with optional conditions, b-stock with active, stock and condition as filters of dynamic product groups, and condition and short description of b-stock in the positions of an order in the administration
added the document "refund" ("return shipment refund" under the documents of the order) as a document type of its own with a number range of its own, referring to the invoice of the order
added the credit note of Shopware instead of the document "refund" when the lines of a refund go into the order
added a mail template and a flow for refunds, the mail carries the document of the refund and shows the lines as the order shows its prices, then net total, the tax (including or plus) and the total gross
added free replacement deliveries: a new order for nothing for the customer at the addresses of the order, with any products and pieces, the shipping and payment method to choose and the order confirmation of the shop if wanted; prefilled with the products checked with a replacement delivery, each can be swapped for another product, the status afterwards as with a refund, any number per return shipment
added the choice "compensation at the check" to the procedures (no compensation, refund or replacement delivery), it is chosen for their products when the compensation is switched on at the check; the delivered procedures get refund or replacement delivery also on an update as long as they keep their delivered names, own and renamed procedures start without compensation
added a line below every tick "inform the customer by mail" when no active flow sends that mail, with the way to the flows
added the tabs all, active and closed with their counts and pages to the page return shipments in the account
added the dashboard over all sales channels: four key figures of a period in their own colours against the previous one with four facts below, what is open as tasks with a link into the list with the filter set, the open return shipments per status, the return shipments per day, week or month by carrier, the most frequent reasons, the most returned products and the latest return shipments, with the setting "open for long from days"
added the filters compensation open, b-stock open and open for long to the list of return shipments
added filters in the address of the list of return shipments, used by the links of the dashboard
added the CSV export of the list of return shipments with its filters and search for the days of creation chosen, one line per position, read slice by slice with a progress bar and built in the browser
added the statistics over all sales channels in the tabs history, reasons, products, customers, countries, shipping and processing, each for 30 days, 90 days, 12 months or the whole time with four key figures in the colours of the dashboard and sortable tables
added parts of dashboard and statistics that load on their own: a figure that counts every order of the period keeps no other figure waiting and stands grey with a spinner until it is there
added a store of the figures of dashboard and statistics: figures over every order are counted at most once an hour, all others every five minutes; hovering a figure shows when it was counted
added an index on the creation date of return shipments for dashboard and statistics
added the steps like a parcel tracking with the date each was reached and the text of the status to the return shipment page
added the result of the check of every product, refunds with their document and replacement deliveries to the return shipment page
added the QR code of the label in a window and a short explanation to each section of the return shipment page
added that a completed or declined return shipment shows only its products with their result on the return shipment page, without the steps for packing and sending
added a note instead of the return document and the label while the approval is pending
added the flow of every mail to the history
added a short explanation to each section of the page to create a return shipment; missing details are marked at the field and nothing entered gets lost
added the choice of the shipping to creating a return shipment: DHL or UPS, with the price when the label is chargeable, or shipping oneself
added creating the label of a free carrier on sending, also through the store API with the new field carrier
added the reason why a product can not be returned, or which return shipment has it already, to the page to create a return shipment
added photos and files to the products of a return shipment, up to three per product, optional or required per reason, kept as private media and shown to the customer and in the administration
added the settings "largest file in MB" and "allowed file types" for photos and files
added deleting the files with their media together with their return shipment, position or message
added files to messages in both directions with the new setting "allow files at messages", switched off
added the fields photos and files, comment required and help text for the customer to the reasons, and the help text to the procedures
added the logos of DHL and UPS to the choice of the shipping, with the settings "show logo at the shipping" and "logo" per carrier
added the shipping the customer chose to the head of a return shipment in the administration
added the label of the carrier the customer chose to the return shipment page; customers get labels only of that carrier, and the first label of a return shipment without a choice makes the choice
added the address of the return document to the return shipment page for shipping oneself
added the store API route order-login with the same check as the login to the order
added an own SEO address per language for the page returns, with the name of the language in front and a warning when a page of the shop already uses the address; the links of the extension use the address of the language
added a warning to the log of the shop when the label for the mail on creation cannot be made, with the return shipment, the carrier and the message
refactored the administration of the return shipments, with a side menu of its own
refactored the list and the detail page of return shipments in the administration
refactored the mails of the return shipments to flows and mail templates of shopware
refactored the php code of the plugin into small services with clear interfaces, the carriers dhl and ups behind one interface and slim controllers
refactored the php classes of the plugin: renamed and sorted into new folders, extensions that decorate or call them have to follow the new names; orders no longer carry the runtime extension dvsn_return_shipment (status, id and validity of the first return shipment), the association dvsnReturnShipments of an order stays
refactored installation, update and uninstall into one class per topic, an update brings what came with a version only once
refactored the texts of the mail templates into one file per language and format
refactored the storefront templates details/customer-comment.html.twig and details/public-comment.html.twig into details/conversation.html.twig, please check your theme if it extends them
refactored the storefront pages of the return shipments in the account
changed the column shipment number of the list of return shipments into shipping: the newest label, without one the shipping the customer chose
changed the status in the list of return shipments into a coloured chip
changed the hint on vouchers at the products of a return shipment to name every promotion and credit of the order with its code or name and amount
changed the page of a return shipment to save every change at once, its head bar has help and back instead of save and abort
changed the documents of a return shipment in the administration into a list with the return document and the documents of the refunds, each with its date and a download
changed creating a return shipment in the administration into a window instead of a page, at the order and in the order list
changed the mail on creation of a return shipment created in the administration to carry no labels, they come with their own mail
changed the page return shipments in the account into an overview that points to the orders, with the button to create a return shipment with order number and email address
changed the return shipments in the account into a list with products, status and progress instead of a table
changed the loading of every list to the placeholder rows of Shopware instead of a spinner
changed the section new return shipment on the page of an order to show the ordered and still possible pieces of every product and the deadline
changed the page to create a return shipment into one form with the products, the shipping, a comment and the checklist, which was a window before
changed the login to the order with order number and email address or postal code to be slowed down like the guest login of Shopware
changed the login to the order to stay valid for this order in the session; a link to a return shipment opens it after the login
changed the page returns with the login to the order to the layout of the guest login of Shopware, with the order number filled in from the link
changed the link "Return shipments" of the account menu for visitors without login to lead to the login to the order
changed the lists of reasons, procedures, statuses and checklist and the DHL and UPS credentials to the menu of the return shipments, they are no longer under settings and extensions
changed creating a return shipment in the administration to check the open pieces on the server, the page to create a return shipment is removed
changed the positions that can go back into a service that can be decorated: standard products of Shopware and, as before, sets of the set configurator with their chosen products; it also decides the pieces for the delivery status and the return rate
changed creating a return shipment in the administration to follow the rules of the shop: sets can go back there as well, bought labels and downloads can not
changed the return document in the administration to come through the API of the administration instead of the storefront
changed the label buttons of the storefront to give the newest label of a carrier and create one only if there is none
changed the texts of the return shipment pages in the storefront to texts without direct address
changed the buttons of the storefront that create a return shipment, log in to an order or create a label to show the loading indicator of Shopware while sending, with the messages of Shopware below empty required fields
changed the labels of a customer to at most five per return shipment, all labels counted on the server; before, the page allowed five more labels per visit
changed the shipment number field of a return shipment to the packages without a label, the numbers of the labels are no longer appended to it
changed creating a return shipment in the storefront and through the store API to one check of order, customer, open pieces, reason and procedure; the store API answers a refused request with 400, the code return_shipment_invalid and every finding
changed digital products to be excluded from return shipments, in the shop, the store API and the administration
changed the mail on creating a return shipment with return document and label to carry only the label of the carrier the customer chose
changed the return shipment page in the account in the design "Standard" to an open look without frames
changed booking into the stock to standard products of Shopware only; any other position, such as a set of the set configurator, can only be refunded
changed labels and credentials to take the shipping address of the primary delivery of an order, without one the first delivery
changed the configuration into 16 cards in the order of the way of a return shipment, each with a note that links the pages it names, with clearer labels and help texts; no setting is renamed, the remaining settings keep their values
changed the mail address of the UPS recipient into an optional field
changed the access of visitors without customer account: they reach return shipments only after the login to the order in the session, headless shops open an order with the new store API route order-login; the link of a return shipment opens only with the details of its own order
changed the comment of the shop and the private comment of a return shipment into a message to the customer and an internal note; the comment of the customer stays
changed the mark "restocked" of a position into a checked product booked into the stock
changed the log of DHL and UPS: no files in var/log any more, with the switch "Log requests" every request and every response is an entry of the event logs of Shopware (settings, system, event logs) in the channel dvsn_return_shipment, with the credentials sent; UPS logs successful label requests with their response as well
changed the mail to the operator into the flows to the team, sent to the email address of the basic information of the shop or, without one, to every administrator; address, subject and text of the old mail are not taken over
changed the mail on creation to the customer into a flow; it stays off after the update if the old setting was "no" for all sales channels
changed the return document of a new installation to start with the settings of the invoice instead of the data of an example company
removed the storefront templates create/form, details/products, details/document, details/dhl-ups-label (with its folder), details/dhl-ups-store, list/return-shipment-table, index/form, index/lost-order, index/messages and the widgets search-order and order-item, please check your theme if it extends them
removed the labels stored by earlier versions with the update; a customer creates a new label if needed and the shipment number stays
removed the values of single sales channels and "only in the storefront" or "only in the administration" of the mail on creation; in the administration the tick "inform the customer by mail" decides
removed the order search with name and email address or postal code and its setting "activate order search", it showed orders to anybody who guessed name and postal code
removed the settings "Save label" for DHL and UPS, every label is kept now
removed the setting "inform customer by email when creating a return shipment" and the settings of the mail to the operator, they are flows and mail templates now; the setting of the attachments stays
removed the settings of earlier versions from the database on update
removed the customer/EKP number, procedure and participation number from the DHL credentials, the returns interface of DHL takes only the return recipient
removed the storefront test routes /dvsn/return-shipment/store-api-test/*, they only answered 204
removed the switch "allow label creation" of the statuses, the customer gets a label in every status once the return shipment is approved and the label settings allow it
fixed the credentials for all sales channels being used instead of the credentials of the sales channel of the return shipment
fixed chargeable labels being created without payment through the label links and the store API
fixed labels, return shipments and order pages of another customer being reachable for logged in customers
fixed return shipments, order pages, labels and return documents being reachable without customer account for anybody who knew the address
fixed a cancelled order of a chargeable label blocking the purchase of a new one
fixed the chargeable label of a second return shipment in the cart being linked to the first return shipment
fixed orders being linked to a return shipment without checking the label product and the customer
fixed the UPS shipment number not being stored
fixed a new label replacing the stored label of the same carrier
fixed two windows or a double click booking the stock twice
fixed two requests at once creating return shipments with more pieces than are open, in the storefront, the store API and the administration
fixed the filters by payment method, shipping method and shipping country of the list of return shipments
fixed reinstalling the plugin overwriting changed mail templates
fixed reinstalling the plugin overwriting the number range of the return shipments and the settings of the return document
fixed the uninstall switching off the checks of the foreign keys while it drops the tables
fixed number ranges, documents and mail templates of the plugin getting their texts in only one of two languages with the same ISO code
fixed the association of a position to its return shipment, it is called returnShipment now
fixed phpstan errors
fixed a negative quantity being accepted when a customer creates a return shipment in the storefront
fixed the store API creating return shipments with more pieces than are open, for orders of another customer and with reasons of another sales channel
fixed the yes/no selection of the rule "cart contains chargeable label" sitting higher than the fields next to it
fixed the page and the labels of a return shipment being reachable in another sales channel
fixed the file name of the return document in the storefront when the number of the return shipment contains a space or an umlaut
fixed the message on a refused label naming DHL instead of the carrier of the label
fixed the minimum value of goods of a label for orders with net prices, which took the tax off a second time
fixed the field of the valid order states in the configuration listing the states of deliveries and payments as well, it shows the four states of an order only

8.8.0 6.7.0.0 - 6.7.16.0 19 October 2026

added a notice on the return dashboard for orders without any returnable product
changed the return form to lead to the return dashboard when no product can be returned anymore
fixed chargeable return labels being selectable and returnable in a return shipment
fixed the product conditions of the app configuration not being checked when submitting a return shipment
fixed the product exclusion from returns not falling back to the default language

8.7.1 6.7.0.0 - 6.7.16.0 16 October 2026

fixed an error when creating or opening a return shipment if the label period setting was stored by an older version
fixed an error when creating a DHL or UPS label for a delivery address without postal code or country name

8.7.0 6.7.0.0 - 6.7.16.0 15 October 2026

added an option per return shipment status to allow label creation, enabled by default
changed the default declined status to disallow labels unless customized
fixed label creation through previously opened forms for statuses that disallow labels
fixed errors when rerunning migrations on an existing database

8.6.0 6.7.0.0 - 6.7.16.0 12 October 2026

added a notice with a link to the return shipments on the product page of a chargeable return label
added app configuration to hide the notice on the product page of a chargeable return label
fixed a chargeable return label being bought without its return shipment
fixed a paid chargeable return label staying locked when the customer changed the payment method after a failed payment

8.5.1 6.7.0.0 - 6.7.16.0 10 September 2026

fixed the order total and the payment amount being lower than the line items after buying a chargeable return label
fixed a promotion silently reducing the price of a chargeable return label

8.5.0 6.7.0.0 - 6.7.16.0 9 September 2026

added app configuration to allow a maximum of one return shipment per order in the storefront
added app configuration to swap the return shipment number and the order number on the return document
changed the redirect after a blocked return shipment creation to the dashboard of the order instead of the login form
fixed missing version id properties within the return shipment entities

8.4.3 6.7.0.0 - 6.7.16.0 7 September 2026

fixed static analysis findings reported by the shopware store code review
fixed the install and update routines using a default context instead of the plugin install context

8.4.2 6.7.0.0 - 6.7.16.0 3 September 2026

fixed the close button in the customer comment modal showing a raw snippet key
fixed missing english translations in the DHL and UPS settings, the return shipment detail page and the storefront

8.4.1 6.7.0.0 - 6.7.16.0 10 July 2026

fixed return shipment PDF generation with decorated Shopware document renderers

8.4.0 6.7.0.0 - 6.7.16.0 8 July 2026

added app configuration to restrict return shipment creation by billing and shipping countries
added storefront validation message for orders outside the configured countries

8.3.3 6.7.0.0 - 6.7.16.0 18 June 2026

- fixed duplicate dhl label requests when attaching dhl label and qr code to customer emails

8.3.2 6.7.0.0 - 6.7.16.0 23 April 2026

- fixed sending chargeable dhl and ups labels as email attachment when creating a return shipment

8.3.1 6.7.0.0 - 6.7.16.0 31 March 2026

- fixed disabled app configuration for custom product validation

8.3.0 6.7.0.0 - 6.7.16.0 20 March 2026

- switched from old cig dhl api to new oauth based dhl api

8.2.0 6.7.0.0 - 6.7.16.0 15 March 2026

- added app configuration to enable custom product validation with twig syntax

8.1.7 6.7.0.0 - 6.7.16.0 2 March 2026

- fixed availability check for qr codes

8.1.6 6.7.0.0 - 6.7.16.0 16 January 2026

- fixed customer group restriction for creating a return shipment

8.1.5 6.7.0.0 - 6.7.16.0 16 January 2026

- fixed selectable products which are banned

8.1.4 6.7.0.0 - 6.7.16.0 12 December 2025

- fixed generating ups label within storefront
- fixed paging within administration lists

8.1.3 6.7.0.0 - 6.7.16.0 4 December 2025

- added custom blocks to storefront template

8.1.2 6.7.0.0 - 6.7.16.0 3 December 2025

- fixed faulty company address on return shipment document

8.1.1 6.7.0.0 - 6.7.16.0 7 November 2025

- fixed ups api for international shipping

8.1.0 6.7.0.0 - 6.7.16.0 29 August 2025

- added chargeable option to dhl and ups labels

8.0.0 6.7.0.0 - 6.7.16.0 17 June 2025

- added shopware 6.7 compatibility
- refactored dhl and ups credentials

7.4.0 6.6.0.0 - 6.6.10.31 19 October 2026

- added a notice on the return dashboard for orders without any returnable product
- changed the return form to lead to the return dashboard when no product can be returned anymore
- fixed chargeable return labels being selectable and returnable in a return shipment
- fixed the product exclusion from returns not falling back to the default language

7.3.3 6.6.0.0 - 6.6.10.31 12 October 2026

- added a notice with a link to the return shipments on the product page of a chargeable return label
- added app configuration to hide the notice on the product page of a chargeable return label
- fixed a chargeable return label being bought without its return shipment
- fixed a paid chargeable return label staying locked when the customer changed the payment method after a failed payment

7.3.2 6.6.0.0 - 6.6.10.31 10 September 2026

- fixed the order total and the payment amount being lower than the line items after buying a chargeable return label
- fixed a promotion silently reducing the price of a chargeable return label

7.3.1 6.6.0.0 - 6.6.10.31 2 September 2026

- fixed generating ups label within storefront
- fixed sending chargeable dhl and ups labels as email attachment when creating a return shipment
- fixed duplicate dhl label requests when attaching dhl label and qr code to customer emails

7.3.0 6.6.0.0 - 6.6.10.31 8 July 2026

- added app configuration to restrict return shipment creation by billing and shipping countries
- added storefront validation message for orders outside the configured countries

7.2.0 6.6.0.0 - 6.6.10.31 20 March 2026

- switched from old cig dhl api to new oauth based dhl api

7.1.2 6.6.0.0 - 6.6.10.31 2 March 2026

- fixed availability check for qr codes

7.1.1 6.6.0.0 - 6.6.10.31 7 November 2025

- fixed ups api for international shipping

7.1.0 6.6.0.0 - 6.6.10.31 29 August 2025

- added chargeable option to dhl and ups labels

7.0.2 6.6.0.0 - 6.6.10.31 5 June 2025

- fixed product comments within administration

7.0.1 6.6.0.0 - 6.6.10.31 4 June 2025

- replaced dhl and ups label links with post action forms

7.0.0 6.6.0.0 - 6.6.10.31 28 May 2025

- added app module to use different ups label credentials for different countries and/or sales channels
- removed app configuration for dhl live credentials
- removed app configuration for dhl sandbox credentials
- removed app configuration for ups credentials
- removed app configuration for valid countries for dhl and ups label
- refactored dhl label api
- refactored ups label api
- important upgrade note: the app configuration for dhl credentials has been removed. add all your dhl credentials to the custom app module within the administration settings
- important upgrade note: the app configuration for ups credentials has been removed. add all your ups credentials to the custom app module within the administration settings

6.3.2 6.6.0.0 - 6.6.10.31 27 February 2025

- changed the sender for dhl/ups labels from the billing address of the order to the shipping address of the order

6.3.1 6.6.0.0 - 6.6.10.31 11 February 2025

- fixed deadline validation for orders without any delivery state changes

6.3.0 6.6.0.0 - 6.6.10.31 22 December 2024

- added app configuration to add document and label attachments to the customer email when a new return shipment is created
- added return shipment number and order number to dashboard and return shipment details
- changed email template for the customer when a new return shipment has been created
- changed default value of the app configuration if the customer should receive an email after a new return shipment has been created
- fixed missing storefront snippets

6.2.2 6.6.0.0 - 6.6.10.31 3 December 2024

- split document-creator-service into multiple internal methods to better support individual decoration
- changed the tracking number from only the last generated label to a comma separated list of every generated label

6.2.0 6.6.0.0 - 6.6.10.31 27 August 2024

- added return shipment list within storefront customer account

6.1.0 6.6.0.0 - 6.6.10.31 26 July 2024

- added implementation for new oauth authentication for ups labels

6.0.1 6.6.0.0 - 6.6.10.31 12 June 2024

- fixed deadline validation for creating return shipments

6.0.0 6.6.0.0 - 6.6.10.31 23 May 2024

- added store-api routes to create return shipments, documents and labels
- fixed ups label error handling
- changed return shipment creator service interface

5.2.0 6.6.0.0 - 6.6.10.31 6 April 2024

- added product number to every product within storefront forms

5.1.0 6.6.0.0 - 6.6.10.31 27 March 2024

- added label api errors to return shipment details within administration

5.0.0 6.6.0.0 - 6.6.10.31 15 March 2024

- added shopware 6.6 compatibility
- added custom blocks to document template
- added tabs to return shipment details within administration
- added document and label downloads to return shipment details within administration
- added zip code as validation for creating return shipments
- fixed too many results for first page listings within administration
- fixed missing return shipment button on account overview page
- fixed missing order, delivery and payment state within order search
- fixed robots directives
- optimized detail pages for status, procedures and checklist elements within the administration
- added app configuration to notify customer when a new return shipment has been created
- added app configuration to enable/disable hint to print return document before printing a label (enabled by default)
- added app configuration to enable/disable to output api error within storefront if creating a label fails (enabled by default)
- added app configuration to enable/disable order search by number and zip code (disabled by default)
- removed app configuration to disable multiple return shipments per order
- refactored mailer services

4.2.1 6.5.0.0 - 6.5.8.19 12 November 2024

- fixed redundant blocks within storefront details template

4.2.0 6.5.0.0 - 6.5.8.19 17 October 2024

- added document and label downloads to return shipment details within administration

4.1.2 6.5.0.0 - 6.5.8.19 30 January 2024

- fixed too many results on first page listing

4.1.1 6.5.0.0 - 6.5.8.19 19 January 2024

- fixed missing snippets
- fixed faulty configuration help texts

4.1.0 6.5.0.0 - 6.5.8.19 19 January 2024

- switched dhl sandbox api to the new dhl developer portal api
- changed app configuration for the new sandbox developer portal api

4.0.3 6.5.0.0 - 6.5.8.19 11 December 2023

- fixed sidebar within administration listings

4.0.2 6.5.0.0 - 6.5.8.19 16 October 2023

- added product number to products when creating a new return shipment within the administration

4.0.1 6.5.0.0 - 6.5.8.19 11 September 2023

- added variant info to products when creating a new return shipment within the administration

4.0.0 6.5.0.0 - 6.5.8.19 5 September 2023

- added return shipment tab to order detail view within the administration
- added functionality to create return shipments within the administration

3.1.1 6.5.0.0 - 6.5.8.19 4 September 2023

- fixed saving dhl label to database

3.1.0 6.5.0.0 - 6.5.8.19 4 September 2023

- redesigned return shipment templates
- changed snippets

3.0.3 6.5.0.0 - 6.5.8.19 24 August 2023

- fixed faulty formatted pdf

3.0.2 6.5.0.0 - 6.5.8.19 5 July 2023

- fixed setup components
- added check for multiple form submit to create a return shipment

3.0.0 6.5.0.0 - 6.5.8.19 29 March 2023

- added shopware 6.5 compatibility

2.1.12 6.4.13.0 - 6.4.20.2 14 December 2022

- fixed check for invalid customer in administration list

2.1.11 6.4.13.0 - 6.4.20.2 8 September 2022

- fixed creation date within return dashboard

2.1.10 6.4.13.0 - 6.4.20.2 6 September 2022

- added custom page structs for every controller action

2.1.9 6.4.13.0 - 6.4.20.2 6 August 2022

- fixed missing translations

2.1.8 6.4.13.0 - 6.4.20.2 16 July 2022

- fixed shopware 6.4.13 compatibility

2.1.7 6.4.11.0 - 6.4.20.2 12 July 2022

- removed jquery
- fixed return shipment list for invalid elements with deleted order or customer

2.1.6 6.4.11.0 - 6.4.20.2 27 June 2022

- added custom blocks to administration template

2.1.5 6.4.11.0 - 6.4.20.2 13 June 2022

- changed behaviour of splitting invalid customer address of street and number

2.1.4 6.4.11.0 - 6.4.20.2 5 May 2022

- fixed shopware 6.4.11 compatibility

2.1.3 6.4.0.0 - 6.4.20.2 24 February 2022

- fixed app installation for de-ch locale
- added check for deadline order delivery state
- fixed dhl label sandbox api test

2.1.0 6.4.0.0 - 6.4.20.2 22 January 2022

- added app configuration to enable mandatory checklist for creating a return shipment
- added app configuration to enable multiple labels per return shipment
- added modal popup when clicking on the label before clicking on the document
- redesigned return shipments details
- renamed label and qrcode columns to dhl_label and dhl_qrcode

2.0.1 6.4.0.0 - 6.4.20.2 20 January 2022

- fixed faulty operators within twig templates

2.0.0 6.4.0.0 - 6.4.20.2 14 January 2022

- added support for multiple return shipments per order
- added app module for selectable procedures for every return shipment line item
- moved administration of return shipment line item reasons from app configuration to app module within shopware settings
- added app configuration to select a valid period/date for shipped orders for creating a new return shipment
- added app configuration to select only valid countries for dhl label
- added app configuration to select a procedure-number for dhl label credentials
- added app module to use different dhl label credentials for different countries
- added shipment number to return shipment when creating a dhl label
- added app configuration to define minimum value of return shipment items to create a dhl label
- added product custom field to ban a product from being added to any return shipment
- added ups return shipment labels
- added app configuration to select a valid period/date for shipped orders for creating return labels
- added app module to add configurable return shipment status
- added possibility to search for lost order numbers and/or email addresses
- added notice to return shipment details if a voucher was redeemed in the associated order
- added clickable order number and customer number to return shipment list
- added filter and improved search for return shipment list
- added possibility to increase the stock for returned products directly within the administration of the return shipment
- fixed customer messages on return shipment detail page
- added current status to return shipment detail page
- redesigned creating return shipments
- restructured subscriber, controllers and services
- changed the sender of the notification email to the default shop email address

WICHTIGER HINWEIS - bitte bei einem Update beachten!
- mehrere Rücksendungen pro Bestellung sind nach dem Update automatisch aktiviert. Wenn Sie weiterhin nur eine Rücksendung pro Bestellung erlauben möchten, dann müssen Sie die Plugin Konfiguration entsprechend anpassen
- die Angabe einer gewünschten Vorgehensweise für die einzelnen Produkte von Rücksendungen ist nach dem Update automatisch aktiviert. Wenn Sie die Angabe von Vorgehensweisen deaktivieren möchten, dann müssen Sie die Plugin Konfiguration entsprechend anpassen
- die Gründe wurden aus der Plugin Konfiguration entfernt und können nun im Menüpunkt "Gründe für Rücksendungen" unter "Einstellungen" gepflegt werden. Wenn Sie eigene, individuelle Gründe in der Plugin Konfiguration gepflegt hatten, dann müssen Sie diese erneut im neuen Menüpunkt hinterlegen. Individuelle Gründe aus der Plugin Konfiguration wurden nicht automatisch übernommen

1.1.4 6.4.0.0 - 6.4.20.2 15 September 2021

- fixed configuration for different sales channels

1.1.3 6.4.0.0 - 6.4.20.2 11 September 2021

- added check for invalid order status when creating return shipments as a guest

1.1.2 6.4.0.0 - 6.4.20.2 20 August 2021

- fixed invalid whitespace

1.1.1 6.4.0.0 - 6.4.20.2 2 June 2021

- fixed product list in administration

1.1.0 6.4.0.0 - 6.4.20.2 13 May 2021

- fixed installation for invalid languages
- fixed missing footer payment and shipping logos
- added optional dhl label as qr code
- added shopware 6.4 compatibility

1.0.9 6.3.0.0 - 6.3.5.4 10 January 2021

- added compatibility to "Article configurator for selectable sets and bundles" plugin

1.0.8 6.3.0.0 - 6.3.5.4 4 January 2021

- removed custom meta.html.twig

1.0.7 6.3.0.0 - 6.3.5.4 18 December 2020

- fixed pdf generation for renamed documents

1.0.6 6.2.0 - 6.3.5.4 4 October 2020

- added link to the number within the administration return list

1.0.5 6.2.0 - 6.3.5.4 13 August 2020

- fixed creating return shipments for guests

1.0.4 6.2.0 - 6.3.5.4 6 August 2020

- added shopware 6.3 compatibility

1.0.3 6.2.0 - 6.3.5.4 23 July 2020

- added twig parser to the internal mail subject to accept and parse variables

1.0.2 6.2.0 - 6.2.3 7 July 2020

- added custom seo url to plugin configuration

1.0.1 6.2.0 - 6.2.3 19 June 2020

- fixed invalid plugin configuration
- fixed display of customer name
- fixed missing translations

1.0.0 6.2.0 - 6.2.3 20 May 2020

- first plugin version