DocMorris Marketplace

1. Become a DocMorris Partner: marktplatz.docmorris.de .

2. Download the app from the app store.

3. Install the app within your Shopware 6 administration area by clicking "Install".

4. The app remains deactivated after installation. You can review the accessed data under "View Permissions" before setting the app to active. Activate the app by toggling the activation switch.

5. Access the app by clicking "Open Extension" in the plugin menu. This will open a login page.

6. Select "Register Now" and create a new account. For security reasons, use different credentials than those used for your DocMorris PartnerHome account.

⚠️ The email address used for the new account will receive all error notifications in the future. ⚠️

7. You've received an email to confirm your email address. Confirm it by clicking the link in the email.

8. Return to the app in your Shopware 6 administration area and log in using your new account to proceed.

9. Connect your DocMorris PartnerHome account.

10. Assign a shipping method to DocMorris orders that will be used for synchronizing shipping information. Only the Shopware standard shipping method can be assigned. This information, along with the tracking number, will generate a tracking link.

11. Ensure that in the sales channel settings of the DocMorris sales channel, the "Standard" shipping method is set as the default shipping method.

12. Your account is now linked, and synchronization begins. Synchronization occurs hourly at the following times:

• Fetching orders from DocMorris PartnerHome: On the hour
• Synchronizing new orders to Shopware: 10 minutes past the hour
• In case of errors: Retry 40 minutes past the hour
• Fetching order status changes and shipping information from Shopware: 20 minutes past the hour
• Synchronizing new order status and shipping information to DocMorris PartnerHome: At half past the hour

13. Please refrain from manually transferring or editing orders after synchronization starts. Orders placed before app setup won't be considered during synchronization.

14. Please pay attention to the following app features and limitations!

✅ Synchronization of orders and status updates

✅ Synchronization of shipping information

⚠️ Currently, the DocMorris marketplace can only process one tracking information per order. Tracking information from multiple shipments will NOT reach customers.

✅ Synchronization of cancellations and refunds

⚠️ Please only cancel orders in Shopware. Orders initially canceled in DocMorris PartnerHome will NOT be updated in Shopware. Additional information or files for cancellation/refund and return shipping won't synchronize. ⚠️

⚠️ For information to be transferred from Shopware to DocMorris, orders in Shopware must exhibit the following statuses:

• Process: Cancel an order before it is shipped >> Trigger-triggering status: Order status = Cancelled
• Process: Send shipping information >> Trigger-triggering status: Order status = Shipped

⚠️ A tracking number is not mandatory. If an order is marked as shipped without a tracking number and the tracking number is not updated within the time window until the next synchronization, the order without a tracking number will be synchronized as "shipped." Later transmission of the tracking number won't be possible.

• Process: Refund an order after it has been delivered >> Trigger-triggering status: Order status = Cancelled OR Payment status = Refunded

❌ Synchronization of partial cancellations, partial deliveries, and partial refunds

❌ Synchronization of products

❌ Synchronization of stock levels

⚠️ Products within an order are assigned in Shopware based on their EAN. Assignment based on SKU isn't currently possible via the DocMorris API. Bundles using the same EAN as their simple products will cause issues.