AI Mail Agent - Smart Mail Bot

About the Extension

SmartMailBot is a powerful email management tool that leverages the latest advancements in artificial intelligence to optimize your communication. Utilizing GPT-4 and the Shopware 6 Admin API, this application processes and responds to incoming emails automatically. SmartMailBot enhances the efficiency of your customer service team by intelligently handling routine inquiries and retrieving order information directly from your Shopware 6 system.

Key Features

• Email Retrieval: SmartMailBot regularly retrieves emails from a configured IMAP server. This automated process ensures that no customer inquiry goes unnoticed.

• Email Processing: The application analyzes incoming emails to determine if a response is necessary. By using GPT-4, SmartMailBot can recognize and respond to relevant information.

• AI-Supported Responses: SmartMailBot utilizes the advanced capabilities of GPT-4 to generate responses to frequently asked questions. This saves time and resources by efficiently handling repetitive inquiries.

• API Integration: For specific customer requests, the application accesses the Shopware 6 Admin API to retrieve order information. This integration allows precise and up-to-date information to be included in the responses.

• Response Sending: The generated responses are sent via a configured SMTP server, ensuring that all emails are delivered securely and reliably.

• User Confirmation: Users can configure whether responses need to be confirmed before sending. This provides an extra layer of control to ensure that all responses are accurate and appropriate.

• Configuration GUI: A user-friendly graphical interface allows you to easily configure email and AI settings and monitor the status of email processing.

GUI Components in Shopware 6 Backend

• Overview Tab: This tab displays the current status of the email assistant, including process status (started/stopped), the number of answered emails, and the elapsed time since the last retrieval.

• Mail Settings Tab: In this section, you can configure the IMAP and SMTP server settings necessary for email retrieval and sending.

• AI Settings Tab: Here, you can enter your OpenAI API key and upload the FAQ data that serves as the basis for AI-generated responses.

• Emails to be Confirmed Tab: This tab lists all emails that need confirmation before sending. You can review, edit, and manually send the generated responses.

Example Workflow

1. Application Start: The user starts the SmartMailBot application and configures the necessary email and AI settings via the user-friendly GUI.

2. Email Retrieval: The application automatically retrieves emails from the IMAP server.

3. Processing Emails:

   • GPT-4 analyzes the emails and checks if an API request to the Shopware 6 system is necessary.
   • If needed, the API request is sent, and relevant order information is retrieved.
   • Based on this information and the original email, GPT-4 generates a response.

4. Sending or Confirmation: The generated response is either sent automatically or displayed in the GUI for confirmation. The user can review, edit, and then send the response.

By utilizing these features, SmartMailBot ensures that your customer inquiries are handled efficiently and accurately, leading to improved customer satisfaction and optimized workflow for your team.