Automatic Order Cancellation

by novu

Rating: 4.2

(4 reviews)

Downloads: 143

This handy plugin automatically cancels all orders that have a failed or open payment. In addition, the customer will be notified via the standard Shopware status e-mail.

Annually €8.25* /month €108.00 * €99.00* /year 8.33% discount In comparison to the regular monthly price

Monthly €9.00* /month Cancelable monthly

Compatible with:

6.2.0-RC1 - 6.6.10.5

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Automatic cancellation of orders with open payments
Trigger the normal status change mail from Shopware
Restrictable to certain payment methods (e.g. credit card, but not prepayment)
Configurable delay before status change

About the Extension

With Shopware 6, ordering and payment are completely independent of each other. What makes a lot of technical sense is confusing for some users. So you get an order confirmation directly after the order, independent of the outcome of the payment. This plugin works against this circumstance. All orders with an open or failed payment are automatically cancelled in a configurable interval. Furthermore, you can limit the plugin's function to certain payment methods (e.g. credit card). Customers will also be notified with the normal Shopware status mail that the status of their order has changed. So you will hopefully bring clarity into the communication with your customers and in the best case you will achieve that they place their order again.

About JKweb

JKweb GmbH is a young web agency from Switzerland in the Basel & Zurich area. Our focus is on technically demanding projects, such as the integration of shop projects into existing warehouse management systems. We can count on the expertise of over 30 young employees. For more than 500 customers, we design integrated web presences, program sophisticated web apps or create beautiful, clear design languages.

Details

Available: English, German
Latest update: 10 June 2025
Publication date: 29 May 2020
Version: 3.0.2
Category: Administration

Resources

Reviews (4)

Average rating

4.2

Based on 4 reviews

4.0 Functionality

4.2 Usability

4.0 Documentation

4.2 Support

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Muss man haben

5.0

by Frank Mallinkrodt

27 May 2024 13:52

Das Plugin bringt uns großen Nutzen, wenn der Zahlungsvorgang nicht abgeschlossen wird. Nach 30 Minuten (einstellbar) stornieren wir die Bestellung, die Kundin erhält eine Nachricht dazu und der Lagerbestand wird wieder freigegeben.
Wir möchten nicht mehr darauf verzichten und hoffen, dass die Kompatibilität zu 6.6 bald hergestellt werden kann.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by novu 27 May 2024 18:12

Lieber Frank

Vielen Dank für deine Bewertung. Wir arbeiten gerade an dem Update aller unser Plugins für die Kompatibilität mit 6.6 und es wird auch für dieses Plugin bald das Update geben :-)

Great extension - we get fewer support requests from confused customers

5.0

by Torben Jansen

3 February 2023 16:18

Extension is very straight forward, with good configuration options. We also needed to be able to cancel orders stuck in state "In progress". We configured plugin to set Cancel state after 20 mins, an that works perfectly. Would be happy to buy other relevant extensions from jkweb.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Für unsere Zwecke nicht ausreichend

2.0

by CB

18 January 2022 10:46

Unser Ziel "nicht bezahlte Paypal-Bestellungen" automatisch abzubrechen wurde leider nicht erreicht. Grund ist aus unserer Sicht eine ungenügende Anpassung an unsere aktuellen Pay-Pal-Verhaltensweisen. Die quasi nicht vorhandene Dokumentation und die zeitweise schleppende Kommunikation mit dem Hersteller taten ihr übriges. Wir warten auf ein Update, welches der Hersteller zu einem ungenannten Zeitpunkt angekündigt hat. Wir werden dann erneut testen und die Bewertung ggfalls anpassen.

1.0 Functionality

2.0 Usability

1.0 Documentation

2.0 Support

Überragender Support

5.0

by Cord Bellersen

28 May 2021 18:45

Das Plugin tut zuverlässig das, was es soll: Unbezahlte Bestellungen abbrechen.
Ich hatte einen Feature-Request an das Team von jkweb (dass auch Bestellungen mit dem Zahlstatus "in Bearbeitung" abgebrochen werden können). Sofort wurde das Plugin um die Funktion erweitert und ein neues Release veröffentlicht. Absolut fantastisch. Besser kann der Support nicht sein.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support