Shopware Store Logo
To category Extensions

PayPal Banner

To category Themes

Shopware themes

Ready This is an app especially developed for Shopware 6
Automatic Order Cancellation

Automatic Order Cancellation

by novu (3) Ratings 116 Downloads
Automatic Order Cancellation
Automatic Order Cancellation
   
Preview: Automatic Order Cancellation Preview: Automatic Order Cancellation
Billing options:
To use the wish list, you must accept the necessary cookies. Accept cookies
Can be used in:

Cloud / Self-hosted

You can run Shopware in the cloud or use it as a self-hosted solution for your shop. Here you can check if a particular extension can be used in the cloud or self-hosted variant.

Not available
This extension cannot be used in a Shopware Cloud shop. Cloud Self-hosted
Support
  • Support by: novu
  • Support languages: de_DE en_GB
This Extension Partner responds quickly to support requests
Details
  • Order number: jkweb81149259952m
  • Extension Partner: novu
  • Version: 2.1.0
  • Last update: 13 May 2024
  • Language support: de_DE en_GB
  • Self-hosted compatibility:
    6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
    6.3.1.0 – 6.3.1.1
    6.3.2.0 – 6.3.2.1
    6.3.3.0 – 6.3.3.1
    6.3.4.0 – 6.3.4.1
    6.3.5.0 – 6.3.5.4
    6.4.0.0
    6.4.1.0 – 6.4.1.2
    6.4.2.0 – 6.4.2.1
    6.4.3.0 – 6.4.3.1
    6.4.4.0 – 6.4.4.1
    6.4.5.0 – 6.4.5.1
    6.4.6.0 – 6.4.6.1
    6.4.7.0
    6.4.8.0 – 6.4.8.2
    6.4.9.0
    6.4.10.0 – 6.4.10.1
    6.4.11.0 – 6.4.11.1
    6.4.12.0
    6.4.13.0
    6.4.14.0
    6.4.15.0 – 6.4.15.2
    6.4.16.0 – 6.4.16.1
    6.4.17.0 – 6.4.17.2
    6.4.18.0 – 6.4.18.1
    6.4.19.0
    6.4.20.0 – 6.4.20.2
    6.5.0.0
    6.5.1.0 – 6.5.1.1
    6.5.2.0 – 6.5.2.1
    6.5.3.0 – 6.5.3.3
    6.5.4.0 – 6.5.4.1
    6.5.5.0 – 6.5.5.2
    6.5.6.0 – 6.5.6.1
    6.5.7.0 – 6.5.7.4
    6.5.8.0 – 6.5.8.10
Description Reviews 3 Configuration manual Changelog
Description
With Shopware 6, ordering and payment are completely independent of each other. What makes a lot... more
Close menu

Product information

Highlights

  • Automatic cancellation of orders with open payments
  • Trigger the normal status change mail from Shopware
  • Restrictable to certain payment methods (e.g. credit card, but not prepayment)
  • Configurable delay before status change

Description

With Shopware 6, ordering and payment are completely independent of each other. What makes a lot of technical sense is confusing for some users. So you get an order confirmation directly after the order, independent of the outcome of the payment. This plugin works against this circumstance. All orders with an open or failed payment are automatically cancelled in a configurable interval. Furthermore, you can limit the plugin's function to certain payment methods (e.g. credit card). Customers will also be notified with the normal Shopware status mail that the status of their order has changed. So you will hopefully bring clarity into the communication with your customers and in the best case you will achieve that they place their order again.


About JKweb

JKweb GmbH is a young web agency from Switzerland in the Basel & Zurich area. Our focus is on technically demanding projects, such as the integration of shop projects into existing warehouse management systems. We can count on the expertise of over 30 young employees.  For more than 500 customers, we design integrated web presences, program sophisticated web apps or create beautiful, clear design languages. 

Reviews 3
Read, write and discuss reviews... more
Close menu

Customer reviews

Average customer rating from 3 reviews:

Total
Functionality
Usability
Documentation
Support

Great extension - we get fewer support requests from confused customers

From:
3 Feb 2023

Extension is very straight forward, with good configuration options. We also needed to be able to cancel orders stuck in state "In progress". We configured plugin to set Cancel state after 20 mins, an that works perfectly. Would be happy to buy other relevant extensions from jkweb.

Total
Functionality
Usability
Documentation
Support

Für unsere Zwecke nicht ausreichend

From:
18 Jan 2022

Unser Ziel "nicht bezahlte Paypal-Bestellungen" automatisch abzubrechen wurde leider nicht erreicht. Grund ist aus unserer Sicht eine ungenügende Anpassung an unsere aktuellen Pay-Pal-Verhaltensweisen. Die quasi nicht vorhandene Dokumentation und die zeitweise schleppende Kommunikation mit dem Hersteller taten ihr übriges. Wir warten auf ein Update, welches der Hersteller zu einem ungenannten Zeitpunkt angekündigt hat. Wir werden dann erneut testen und die Bewertung ggfalls anpassen.

Total
Functionality
Usability
Documentation
Support

Überragender Support

From:
28 May 2021

Das Plugin tut zuverlässig das, was es soll: Unbezahlte Bestellungen abbrechen.
Ich hatte einen Feature-Request an das Team von jkweb (dass auch Bestellungen mit dem Zahlstatus "in Bearbeitung" abgebrochen werden können). Sofort wurde das Plugin um die Funktion erweitert und ein neues Release veröffentlicht. Absolut fantastisch. Besser kann der Support nicht sein.

Total
Functionality
Usability
Documentation
Support
Configuration manual
more
Close menu

Configuration manual

To send the automatic mails, it is important that you store an appropriate template for the desired status change (e.g. order status from Open to Canceled) in the relevant sales channel.


Important: 


- As soon as the Scheduled Task runs the first time, all orders (even those far in the past) are processed by the plugin.

- Only orders that EXCLUSIVELY have transactions in "Open", "In Progress" or "Failed" status will be canceled - other transaction statuses will prevent the order from being canceled

Changelog
more
Close menu

Changelog

Version 1.0.12

  • Bugfix

Version 1.0.11

  • Bugfix

Version 2.1.0

  • Compatibility 6.5.0.0

Version 1.0.10

  • new option to deactivate automatic order cancellation

Version 1.0.9

  • new option to not cancel the order transaction state of orders

Version 1.0.8

  • fix feature where transactions with all payment methods should be cancelled if none is selected in the config

Version 1.0.7

  • Ability to cancel orders that are "unconfirmed"

Version 1.0.6

  • Small bugfix

Version 1.0.4

  • Ability to cancel orders that are "in progress"

Version 1.0.3

  • Compatibility 6.4.0.0

Version 1.0.2

- Bugfix that occurred if multiple payment methods were selected

Version 1.0.0

- Initial plugin version

About the Extension Partner

novu novu Shopware Extension Partner Shopware Extension Partner 6 Extensions 4.5 Ø Rating
Customers also bought Customers also viewed
Customers also bought
Zertifiziert
Self-hosted
Preorder and Availability Manager Pro
Preorder and Availability Manager Pro by Barn Projects
The plugin allows pre-ordering of items and provides additional display options for item availability to inform customers more transparently about delivery times.
from € 15.00*
Zertifiziert
Self-hosted
Infinity Scroll Plugin for Shopware 6
(4)
Infinity Scroll Plugin for Shopware 6 by KudzeCodes
This plugin adds infinity scroll effect to product listing element. It will also work if user requests nth page in URL. Each product listing element can be configured separately.
from € 15.00*
Zertifiziert
Self-hosted
Redirection for inactive products (to category instead of 404 page)
Redirection for inactive products (to category... by ACRIS E-Commerce GmbH
Automatic redirection for inactive products to the category instead of 404 page. Fallback if the product is not assigned to an active category or sales channel - either 404, 301 or 302.
from € 19.90*
Zertifiziert
Self-hosted
One-Stop-Shop (OSS)-Plugin
One-Stop-Shop (OSS)-Plugin by alphanauten - Agentur...
With One-Stop-Shop (OSS) plugin, it is super easy to specify the correct VAT. All goods deliveries to EU countries will be displayed with the correct VAT of the country you deliver.
€ 19.99*
Recommendation
Zertifiziert
Self-hosted
Preview function for Products, Categories and Shopping Experience
(2)
Preview function for Products, Categories and... by ACRIS E-Commerce GmbH
The Shopware 6 plugin allows to generate previews for products, categories and Shopping Experiences. A preview for different sales channels is also possible.
from € 9.99*
Recommendation
Zertifiziert
Self-hosted Cloud
FuxCDN: Compress your images automatically
(5)
FuxCDN: Compress your images automatically by FuexchenUG
This plugin increases the performance of your shop with only one click. Using our image CDN all of your images get automatically converted to WebP and AVIF to reduce loading times.
from € 8.50*
Zertifiziert
Self-hosted
Blog incl shopping experience
(4)
Blog incl shopping experience by H1 webdevelopment
Boost your SEO with our blog! Create creative layouts in the shopping experience and assign them to a blog / news page. Full SEO support. And very easy to use.
from € 35.00*
Recommendation
Zertifiziert
Self-hosted
Automatically Add Free Products to the Shopping Cart (Based on Shopping Cart Value)
(6)
Automatically Add Free Products to the Shopping... by codegiganten GmbH
With the help of our app, you allow your customers to receive free products that will be automatically placed in their shopping cart based on a specific shopping cart value.
from € 19.92* -20 %
Recommendation
Zertifiziert
Self-hosted
Variants in listing
(16)
Variants in listing by metaroom
Shows variant properties in category listings and shopping experience elements. Optionally with quick buy function: Place specific variants in the cart directly from the listing.
from € 7.50*
Zertifiziert
Self-hosted
Ready-To-Header for contact form
(1)
Ready-To-Header for contact form by LENZ eBusiness GmbH
With our app you will be able to use the "Reply-To-Header" function, if you want to answer your customer by mail and he used the contact form before.
from € 1.90*
Recommendation
Customers also viewed
Zertifiziert
Self-hosted
Configure order, payment and delivery status
(7)
Configure order, payment and delivery status by gb media
With this plugin you configure your order status, payment status and delivery status. You are able to add new status information and map your business processes.
from € 8.50*
Zertifiziert
Self-hosted
Allow cancellation of orders only depending on the specific status
(1)
Allow cancellation of orders only depending on... by ACRIS E-Commerce GmbH
This plugin makes it possible to define at which order status, delivery status and payment status a cancellation by the customer is possible in the "My account > Orders" area.
from € 9.90*
Zertifiziert
Self-hosted
Recover cart after failed checkout
Recover cart after failed checkout by DizTech BV.
Automatically recover the cart for a customer that failed to complete an order. Whether a customer can't pay an order or just wants to make some adjustments this plugin saves the day.
from € 9.99*
Zertifiziert
Self-hosted
Payment reminder for unpaid orders
(10)
Payment reminder for unpaid orders by Proxation GmbH -...
This plugin sens automated payment reminder E-Mails for orders that have been created but whose payment status is still open, in progress or in clarification.
from € 29.00*
Self-hosted
Order cancel with inventory correction
(4)
Order cancel with inventory correction by codeenterprise GmbH
Keep track of your canceled orders, cancel orders with one click on the button in the order overview and have the inventory corrected directly afterwards.
from € 14.00*
Zertifiziert
Self-hosted
Cancel orders directly from the overview
Cancel orders directly from the overview by codeenterprise GmbH
Keep track of your orders. Cancel an order directly from the order overview or from the order overview a the customer Enormous effort savings through 1-click operation
from € 10.00*
Zertifiziert
Self-hosted
Order status completion
(5)
Order status completion by Ecomwise B.V.
Plugin that gives you the ability to automatically set the order status to complete if payment status is paid and delivery status is shipped. Easy to enable and configure.
Free
Zertifiziert
Self-hosted
Statistics Professional | Pro
(10)
Statistics Professional | Pro by coolbax
A representative decision for your purchasing system, which can be differentiated by help and time period and sales channel. Presentation as a diagram and table.
from € 25.00*
Zertifiziert
Self-hosted
Automatic translation
(4)
Automatic translation by novu
With this useful plugin, you can have all your texts automatically translated using DeepL. This saves you valuable time when maintaining your content.
from € 9.00*
Zertifiziert
Self-hosted
Subcategories and categories in shopping experiences
(13)
Subcategories and categories in shopping... by novu
A Shopware 6 plugin to display categories or subcategories including image in the storefront. This makes the navigation in your shop clear and easy for your visitors.
Free
Current version:

Version:

€ 9.00* /month
Cancelable monthly

Free trial month

This app starts with a free trial month. The rent can be canceled at any time on a monthly basis or will be automatically renewed at the indicated prices.

Updates and support

To use the wish list, you must accept the necessary cookies. Accept cookies

Recently viewed