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pluszwei

Ticket CRM App - Respond to Requests faster

by pluszwei
Rating: 5.0
(1 reviews)
Downloads: <25
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You are loosing control answering requests from your customers using your e-mail software? Don't worry anymore and save a lot of time using the ticket app.
23.35% discount In comparison to the regular monthly price
Add to cart
Compatible with:
Cloud 6.4.0.0 - 6.6.9.0
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

  • Up to 80% faster processing of customer requests through the use of views, templates and auto emails
  • Better collaboration through the ability to add comments and create specific views for specific team members
  • You don't pay per seat - everyone who may enter the shopware backend can also access the tickets.

Features

  • IMAP: Easily link your email inbox with this app
  • Arrange incoming messages in different configurable views
  • Set any individual status to keep the overview during processing
  • Configure auto-mails, which are sent when certain events occur
  • Create text templates and run them while editing messages (get at least twice as fast!)
  • Get information about the requester directly in the processing window, like order number, shipping, payment
  • Evaluate the number of incoming and answered requests and thus measure performance

About the Extension

Please stop answering your customers' requests using your email software. Extend the admin area of Shopware with a ticket app and answer the email and contact form requests easily. This app seamlessly integrates with the Shopware functionality and design. Easily connect your email inbox and speed up mail response, collaboration within your team and measure your performance at the end. 


Emails are automatically imported from the linked mailbox into the app, where they are available for processing. Depending on the incoming message, it ends up in configurable views so that you don't lose track or different people can work on different topics. 


For an introduction to the App we created following Video for you

https://youtu.be/QzYPWr6h_BI

Details

  • Available: English, German
  • Latest update: 3 December 2024
  • Publication date: 20 September 2022
  • Version: 2.0.1
  • Category: Administration

Resources

Reviews (1)

Average rating
5.0
Based on 1 reviews
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
100 %
0 %
0 %
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Write a review
Super gelöst
5.0
by Christian Martin
2 February 2023 13:12
Das Ticket - System finde ich wurde super gelöst. Einfach zu handhaben, sowie schön im Backend eingebunden.... Anhand des Preises haben wir uns jedoch gegen diesen Komfort entschieden.
Wenn jemand was sucht um übersichtlich, bequem und rasch mit den Kunden kommunizieren möchte und eine Integration direkt in Shopware wünscht, ist mit dieser Lösung , finde ich, sehr gut beraten.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support

About the Extension Partner

pluszwei

pluszwei

See all extensions

Partner Status

  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4.9
  • Partner since: 2021
  • Extensions: 10

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Quickly