PhoneMondo - telephony integration
Description
Highlights
Features
About the Extension
This plugin connects your telephone line with your Shopware online shop. When a customer calls you, the customer data and his orders are shown. With one click, you can open either the customer or one of his orders directly in your Shopware backend.
Greet your customers by name when they call you and answer their questions about their order without the need to manually search for the customer in your shop backend. You'll never ask your customer to pronounce his name or for his customer ID again.
When the phone rings, the call is also shown in the Shopware backend as notification. With one click on the notification's details button you can open the customer.
With this plugin, you'll boost your customer satisfaction and will be able to answer more customer phone calls per day!
What is PhoneMondo?
PhoneMondo
is a cloud CTI and callerID notification solution that helps making
telephony much more effective in your company. When the phone rings,
PhoneMondo looks up data in different data sources like online phone
directories and CRM systems (i.e. Salesforce.com, Microsoft Outlook). It
then shows extra information for the call on your PC screen, in your
web browser and/or on your mobile phone. So you can decide before
picking up if you want to talk to the caller or not. Calls can be
rejected and forwarded with a click.
Notes, tasks, opportunities and
other helpful data will make it more easy to make the call a successful
call instead of just wasting time while searching for the data of the
caller or letting the caller spell his name and address. All calls are
stored in a call history in the cloud.
Various reports help you to
understand the telephony usage in your company and to detect any
problems, i.e. on which time of day do the customers have to wait too
long until the call is picked up.
CallerIDs can be compared to spam
number listings and can be rejected automatically when PhoneMondo
detects that the call is potential spam.
Basic version of PhoneMondo
is free (max. 1 user and 3 monitored phone lines/numbers, call history
only 30 days, max. 100 contacts stored). For additional storage, all
addons included and more users/lines, the PhoneMondo Professional
subscription is necessary. It starts at 14,90€ (+ VAT of your country)
per month.
Details
- Available: English, German
- Latest update: 11 November 2024
- Publication date: 11 May 2022
- Version: 2024.7.1
- Category: CRM
Resources
Reviews (0)
About the Extension Partner
Scavix Software GmbH & Co. KG
Partner Status
-
Shopware
Technology Partner -
Shopware
Extension Partner
Details
- Partner since: 2017
- Extensions: 2
Support
- Based in: Germany
- Speaks: German, English