PhoneMondo - telephony integration

by Scavix Software GmbH & Co. KG

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Downloads: <25

See the customer data incl. latest orders on the first ring of your telephone. Shows popup with customer data in the Shopware backend if customer calls.

Free

Compatible with:

Cloud 6.4.0.0 - 6.6.7.0

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

Description

Highlights

See on the first ring of your phone, which customer calls you incl. his orders

Features

CTI
CallerID notifications
See data and orders of caller

About the Extension

This plugin connects your telephone line with your Shopware online shop. When a customer calls you, the customer data and his orders are shown. With one click, you can open either the customer or one of his orders directly in your Shopware backend.

Greet your customers by name when they call you and answer their questions about their order without the need to manually search for the customer in your shop backend. You'll never ask your customer to pronounce his name or for his customer ID again.

When the phone rings, the call is also shown in the Shopware backend as notification. With one click on the notification's details button you can open the customer.

With this plugin, you'll boost your customer satisfaction and will be able to answer more customer phone calls per day!

What is PhoneMondo?

PhoneMondo is a cloud CTI and callerID notification solution that helps making telephony much more effective in your company. When the phone rings, PhoneMondo looks up data in different data sources like online phone directories and CRM systems (i.e. Salesforce.com, Microsoft Outlook). It then shows extra information for the call on your PC screen, in your web browser and/or on your mobile phone. So you can decide before picking up if you want to talk to the caller or not. Calls can be rejected and forwarded with a click.
Notes, tasks, opportunities and other helpful data will make it more easy to make the call a successful call instead of just wasting time while searching for the data of the caller or letting the caller spell his name and address. All calls are stored in a call history in the cloud.
Various reports help you to understand the telephony usage in your company and to detect any problems, i.e. on which time of day do the customers have to wait too long until the call is picked up.
CallerIDs can be compared to spam number listings and can be rejected automatically when PhoneMondo detects that the call is potential spam.
Basic version of PhoneMondo is free (max. 1 user and 3 monitored phone lines/numbers, call history only 30 days, max. 100 contacts stored). For additional storage, all addons included and more users/lines, the PhoneMondo Professional subscription is necessary. It starts at 14,90€ (+ VAT of your country) per month.

This plugin connects your telephone line with your Shopware online shop. When a customer calls you, the customer data and his orders are shown. With one click, you can open either the customer or one of his orders directly in your Shopware backend.

Greet your customers by name when they call you and answer their questions about their order without the need to manually search for the customer in your shop backend. You'll never ask your customer to pronounce his name or for his customer ID again.

When the phone rings, the call is also shown in the Shopware backend as notification. With one click on the notification's details button you can open the customer.

With this plugin, you'll boost your customer satisfaction and will be able to answer more customer phone calls per day!

What is PhoneMondo?

PhoneMondo is a cloud CTI and callerID notification solution that helps making telephony much more effective in your company. When the phone rings, PhoneMondo looks up data in different data sources like online phone directories and CRM systems (i.e. Salesforce.com, Microsoft Outlook). It then shows extra information for the call on your PC screen, in your web browser and/or on your mobile phone. So you can decide before picking up if you want to talk to the caller or not. Calls can be rejected and forwarded with a click.
Notes, tasks, opportunities and other helpful data will make it more easy to make the call a successful call instead of just wasting time while searching for the data of the caller or letting the caller spell his name and address. All calls are stored in a call history in the cloud.
Various reports help you to understand the telephony usage in your company and to detect any problems, i.e. on which time of day do the customers have to wait too long until the call is picked up.
CallerIDs can be compared to spam number listings and can be rejected automatically when PhoneMondo detects that the call is potential spam.
Basic version of PhoneMondo is free (max. 1 user and 3 monitored phone lines/numbers, call history only 30 days, max. 100 contacts stored). For additional storage, all addons included and more users/lines, the PhoneMondo Professional subscription is necessary. It starts at 14,90€ (+ VAT of your country) per month.

Details

Available: English, German
Latest update: 14 October 2024
Publication date: 11 May 2022
Version: 2024.7.1
Category: CRM

Resources

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About the Extension Partner

Scavix Software GmbH & Co. KG

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Partner since: 2017
Extensions: 2

Support

Based in: Germany
Speaks: German, English