Dunning powered by Pickware

Dunning powered by Pickware

by Pickware GmbH (2) Ratings 246 Downloads
Current version:

Version:

Including trial month This app starts with a free trial month. It can be canceled at any time on a monthly basis or will be automatically renewed at the indicated prices. € 39.00* / month

Free updates and support included

Cancelable monthly

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Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
Cloud
Self-hosted
This app is planned for Shopware 6
Expected release: Jun 2022
Support
This manufacturer responds quickly to support requests
Details
  • Viiso49765452117m
  • Pickware GmbH
  • 1.6.1.55
  • 17 Jun 2021
  • de_DE en_GB
  • 5.2.7 – 5.2.27
    5.3.0 – 5.3.7
    5.4.0 – 5.4.6
    5.5.0 – 5.5.10
    5.6.0 – 5.6.10
    5.7.0
Our Dunning plugin offers you the possibility to automatically send payment reminders,... more

Product information

Highlights

  • Send payment reminders, dunning letters & debt collection notifications automatically via cronjob
  • Automatically cancel unpaid prepayment orders
  • Customizable time periods, after which the notifications are sent automatically

Features

  • The order status is automatically adjusted to payment reminder, 1st dunning letter, 2nd dunning letter, etc.
  • Define dunning fees for each of the three dunning stages
  • Customizable email and document templates for each notification type
  • Exclude individual orders from the dunning process
  • Compatible with the Shopware Riskmanagement to block payment methods for rejected customers
  • and more...

Description

Our Dunning plugin offers you the possibility to automatically send payment reminders, dunning letters and debt collection notifications to your customers. The plugin uses a so-called cronjob to regularly check all orders for missing payments and sends payment reminders for prepayment or invoice orders after individually defined periods.

If the customer does not pay after being requested to, a dunning notice is automatically sent, whereby three dunning stages can be set, each with configurable dunning fees. If a customer does not react after the third reminder, you also have the option to send a debt collection notification by email. The email and document templates can be customized for payment reminders, the three dunning stages and debt collection notifications.

Try now!

You want to try out our plugin right away? Then take a look at our Pickware Demoshop and test all features in our test environment. You can also test our plugin in the trial month 30 days for free directly in your store.

Documentation

More detailed information about how to use this plugin is available in our Pickware Helpcenter (German only).

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Pickware – E-Commerce made easy

Did you know that this plugin also seamlessly extends our Pickware ERP system?
Pickware is an ERP system developed especially for Shopware and is directly integrated into the Shopware backend. Therefore, there is no need for a separate system with a disassociated data storage, its own user interface, and error-prone synchronization processes.

Visit www.pickware.com for more informationen.

More Modules powered by Pickware

Flexibly extend your processes with our additional Modules powered by Pickware:

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Customer reviews

Average customer rating from 2 reviews:

Total
Functionality
Usability
Documentation
Support

Funktioniert einwandfrei

20 May 2019

Das Plugin macht genau was es soll. Wir haben vor ca. 6 Monaten komplett auf Pickware umgestellt. Nur das Thema Mahnungen war noch nicht gelößt. Nachdem wir mit Pickware (WMS, POS, DATEV) so zufrieden sind fiel uns die Wahl nicht schwer. Wir wurden nicht enttäuscht. Das Plugin ist etwas knifflig zum checken, aber die Dokumentation ist einwandfrei. Der Support ist wie gewohnt einfach spitze!

P.S. Kleiner Tipp am Rande. Wenn viele Mahnungen verschickt werden unbedingt die maximale Scriptlaufzeit des Servers überprüfen. Bei uns hat nach 150 Mahnungen der Server sein Limit erreicht. (Die Mails gingen noch raus, aber leider wurde der Status nicht auf 1. Mahnung gesetzt. War also ein bisschen Arbeit.)

Total
Functionality
Usability
Documentation
Support

Wertvolles Plugin mit genialem Support

14 Jan 2019

Die grundlegenden Funktionen sind komfortabel zu konfigurieren. Das Plugin ist nicht ganz einfach zu durchschauen, wenn man die Dokumente an die eigenen Beleg-Templates angleichen möchte. Erstklassig ist dagegen der Support. Man erhält sehr schnell hochwertige und zielführende Auskunft. Insgesamt ein wertvolles Plugin, dass uns täglich einiges an Arbeit abnimmt. Vielen Dank.

Total
Functionality
Usability
Documentation
Support

Installation manual

Please follow the instructions in our Pickware Helpcenter (German only).

Changelog

Version 1.6.1.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.6.1.0.

Version 1.6.1.0

Bug fixes:

  • Fixes a bug that could cause the installation and update to fail when using Shopware 5.5.8 or lower.

Version 1.6.0.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.6.0.0.

Version 1.6.0.0

New features and improvements:

  • Enables compatibility with Shopware 5.7.

Version 1.5.7.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.7.0.

Version 1.5.7.0

  • Fixes a bug that caused shipping costs not to be listed in the item summary of payment reminders.
  • Removes the incompatibility warning for the plugins "JETT MailChimp Sync" and "JETT MailChimp Subscriber Sync" for Shopware 5.6 and higher.
  • Adds an incompatibility warning for the plugin "Customer-specific prices".

Version 1.5.6.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.6.0.

Version 1.5.6.0

  • The automatic cancellation of prepayment orders now uses the order payment states "Open" and "Payment reminder" as condition.

Version 1.5.5.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.5.0.

Version 1.5.5.0

  • Fixes a bug which could cause dunning documents not to be attached to the mail when sending debt collection notifications under certain circumstances.

Version 1.5.4.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.4.0.

Version 1.5.4.0

  • Fixes a bug that caused the retrieval of order documents to fail when sending dunning mails if Shopware was installed via Composer.

Version 1.5.3.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.3.0.

Version 1.5.3.0

  • Fixes a bug that caused dunning documents of tax free orders to show the gross invoice amount instead of net invoice amount.

Version 1.5.2.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.2.0.

Version 1.5.2.0

  • Adds an incompatibility warning for the plugins "JETT MailChimp Sync" and "JETT MailChimp Subscriber Sync".

Version 1.5.1.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.1.0.

Version 1.5.1.0

  • Uses mail sender from the mail template settings with priority over the basic settings. The sender used to be taken from the basic settings only.
  • Fixes a bug that caused the confirmation notification of restricted payment methods to be shown multiple times when saving a customer.
  • If the plugin "Shopware ERP powered by Pickware" is installed, order items will now be correctly cancelled if the dunning system cron job cancels an unpaid prepayment order.

Version 1.5.0.55

  • This plugin version is compatible with Shopware versions 5.5 and above, and contains all changes from version 1.5.0.0.

Version 1.5.0.0

  • Enables compatibility with Shopware 5.6.

Version 1.4.3.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.4.3.0.

Version 1.4.3.0

  • Orders with no associated customers (i.e. customer was deleted) are now excluded from the dunning process.

Version 1.4.2.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.4.2.0.

Version 1.4.2.0

  • Fixes a bug that caused some document boxes to be missing in the dunning template "reminder level 3" after a reinstallation.

Version 1.4.1.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.4.1.0.

Version 1.4.1.0

  • Fixes a bug that caused dunning mails to only use the main shop configuration (e.g. "shopName").

Version 1.4.0.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.4.0.0.

Version 1.4.0.0

  • Adds attribute to ignore specific orders in the dunning process.
  • Improves the cron job report data.
  • Fixes a bug that caused orders in the payment state "Payment reminder" not to be canceled by the cron job.

Version 1.3.3.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.3.3.0.

Version 1.3.3.0

  • Uses the shipping and billings address of the order in dunning documents instead of the default shipping and billing address of the customer.
  • Removes some unused demo template variables from the preview of dunning documents that are not available in live dunning documents.

Version 1.3.2.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.3.2.0.

Version 1.3.2.0

  • Fixes a bug that cause the update of version 1.3.1 to fail under specific circumstances.

Version 1.3.1.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.3.1.0.

Version 1.3.1.0

  • Adds technical names to dunning documents (Showpare 5.5 and above).
  • Fixes a bug that prevented code snippets in contents of dunning documents to not being saved properly. (Example: Element "Greeting" of dunning documents)

Version 1.3.0.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.3.0.0.

Version 1.3.0.0

  • Fixes the email previews for dunning emails. For that matter the dunning email templates are reset to their default values. A backup of your current template will be created beforehand.

Version 1.2.1.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.2.1.0.

Version 1.2.1.0

  • Fix cron report for dunning level debt collection.

Version 1.2.0.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.2.0.0.

Version 1.2.0.0

  • Adds optional payment reminder without fees.
  • Adds optional automatic rejection of unpaid prepayment orders.
  • Adds cron job report (cron job - result).
  • Improves the backend logging of dunning events (document creation, mail sending, errors).
  • Changes the plugin configuration of relevant payment state from exclusive (ignore orders with payment state X) to inclusive (consider orders with payment state X).
  • Hides additional address line on dunning documents if the line is empty.
  • Refines the document templates to uses a gender specific greeting (block "greeting"), if the greeting was not changed already.

Version 1.1.16.55

  • This version is compatible to Shopware 5.5 and contains all changes from version 1.1.16.0.

Version 1.1.16.0

  • Only adds relevant documents (invoice and reminder documents) to the debt collection email attachment.
  • Prepares compatibility to Shopware 5.5.

Version 1.1.15

  • Fixes a bug that prevented the display of the plugin configuration "Only issue reminders for orders later than this date".

Version 1.1.14

  • Fixes a bug that could have caused the Shopware backend to not be available anymore under some circumstances.

Version 1.1.13

  • Fixes a bug that could have caused the Shopware backend to not be available anymore under some circumstances.

Version 1.1.12

  • Fixes a bug in the dunning document template, when the field "title" was displayed.
  • Fixes a bug that prevented the disabled payment methods from being saved when creating a new customer.
  • Is now compatible to Shopware 5.5.
  • Adds an English translation for the plugin configuration.
  • Adds dunning fees that are configurable in the plugin configuraton. Existing dunning documents will not be updated.
  • Adds relevant documents (invoices, reminders) to the debt collection mail as an attachment.

Version 1.1.11

  • Fixes a bug in the dunning document template, when the title field was displayed.
  • Fixes a bug that prevented the disabled payment methods from being saved when creating a new customer.
  • Is now compatible to Shopware 5.5.
  • Adds an English translation for the plugin configuration.

Version 1.1.10

  • Fixes a problem that caused mail creation to fail for language sub shops in Shopware version 5.4.3.

Version 1.1.9

  • Fixes compatibility issues with the IonCube-Loader.

Version 1.1.8

  • Fixes that dunning document templates could not be found if a document template was renamed.

Version 1.1.7

  • Improves compatibility with Shopware 5.4.

Version 1.1.6

  • Improves compatibility with Shopware 5.4.

Version 1.1.5

  • Improves compatibility with Shopware 5.4.

Version 1.1.4

  • Fixes a problem with unintended muliple paragraph tags in document templates after the were changed in the Shopware backend.
  • Adds a document box element for the document title, geeting and closing phrase.
  • Now uses the subject for dunning mails that is shown in the email template configuration.
  • Improves template configuration by adding more blocks for different parts of the content.
  • Creating a dunning document now overwrites any existing documents of the same type (same dunning level).

Version 1.1.3

  • Fixes a typo in document template.
  • Fixes wrong translations for sub shops.

Version 1.1.2

  • Adds due-date to dunning document context variables.

Version 1.1.1

  • Fixes the guard that prevents dunning document template from being overwritten when using Shopwares "Use the config for all forms" function.

Version 1.1.0

  • Fixes a compatibility issue with the plugin "DHL Wunschpaket" by renaming the template variables within the dunning documents. ATTENTION: If the document templates have been customized, display errors may occur if the templates are not adapted to the new variables naming.

Version 1.0.14

  • fixes a bug in document creation while Shopwares "Bonus-System" plugin is active

Version 1.0.13

  • Adds compatibility to Shopwares "Bonus-System" plugin

Version 1.0.12

  • improved cron job check

Version 1.0.10

  • Fixes an issue that would cause order documents to be generated twice in some situations.

Version 1.0.9

  • Adds customer address country information to document template
  • update document templates

Version 1.0.7

  • Fixes a PHP 7 compatibility issue.

Version 1.0.6

  • update document templates

Version 1.0.5

  • update document templates

Version 1.0.4

*Enable modification of document texts via document template settings in backend

Version 1.0.3

  • Fixed template error with language sub shops with no own document templates

Version 1.0.2

  • Enable document preview in backend

Version 1.0.1

  • Remove not-null constraint from user attribute to prevent errors

Version 1.0.0

About the manufacturer

Pickware GmbH Pickware GmbH Shopware Technology Partner Shopware Technology Partner 23 Extensions 4.5 Ø Rating
Current version:

Version:

€ 39.00* / month

Free updates and support included

Cancelable monthly

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