Abandoned Cart

Recommended by Shopware

Self-hosted

Support

Support by: DizTech BV.
Support languages:

This Extension Partner responds very quickly to support requests

Details

Order number: zeobv63525113392m
Extension Partner: DizTech BV.
Version: 2.0.0
Last update: 6 May 2024
Language support:
Self-hosted compatibility:

6.0.0

6.1.0 – 6.1.6

6.2.0 – 6.2.3

6.3.0.0 – 6.3.0.2

6.3.1.0 – 6.3.1.1

6.3.2.0 – 6.3.2.1

6.3.3.0 – 6.3.3.1

6.3.4.0 – 6.3.4.1

6.3.5.0 – 6.3.5.4

6.4.0.0

6.4.1.0 – 6.4.1.2

6.4.2.0 – 6.4.2.1

6.4.3.0 – 6.4.3.1

6.4.4.0 – 6.4.4.1

6.4.5.0 – 6.4.5.1

6.4.6.0 – 6.4.6.1

6.4.7.0

6.4.8.0 – 6.4.8.2

6.4.9.0

6.4.10.0 – 6.4.10.1

6.4.11.0 – 6.4.11.1

6.4.12.0

6.4.13.0

6.4.14.0

6.4.15.0 – 6.4.15.2

6.4.16.0 – 6.4.16.1

6.4.17.0 – 6.4.17.2

6.4.18.0 – 6.4.18.1

6.4.19.0

6.4.20.0 – 6.4.20.2

6.5.0.0

6.5.1.0 – 6.5.1.1

6.5.2.0 – 6.5.2.1

6.5.3.0 – 6.5.3.3

6.5.4.0 – 6.5.4.1

6.5.5.0 – 6.5.5.2

6.5.6.0 – 6.5.6.1

6.5.7.0 – 6.5.7.4

6.5.8.0 – 6.5.8.10

6.6.0.0

6.6.0.2 – 6.6.0.3

6.6.1.0 – 6.6.1.2

6.6.2.0

On average, 70% of consumers abandon their online shopping carts.* They frequently place an... more

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Product information

Highlights

Automatic scheduled abandoned cart reminder emails.
Insights in a webshop's abandoned carts via an overview in the Administration.
Boost your conversions with just a few clicks.
Get customers back to your shop to finish a purchase.
Know which items get abandoned with cart detail insights.

Features

Automatic abandoned cart reminder emails.
Abandoned cart insights via the Administration.
Fully customizable and configurable mail template.
Complete control over the timing for a cart to be considered abandoned and notifications to be scheduled.
Configure a decay time to automatically clear up lost abandoned carts.
Insights into the items of each abandoned cart.
Conversion statistics straight on your dashboard based on the mails sent and orders placed from abandoned carts
Multi reminder support with our simple but powerful notification scheduling.

Description

On average, 70% of consumers abandon their online shopping carts.*

They frequently place an item in their shopping carts but leave the store before completing their purchase. Research showed that three cart abandonment emails increase revenue by 69% compare to a single one.* So prevent losing potential customers by sending them a reminder email using our Abandoned Carts plugin.

* Baymard Institute & Oberlo (2022)

Advantages

Make customers return

As was mentioned above, a large percentage of consumers abandon their shopping carts. Online stores often struggle to find ways to make these people return to complete their respective purchases. Our Abandoned Carts plugin facilitates this process and makes it easier for e-commerce stores to send reminder emails to cart abandoners. By doing so, you can ensure that they will return to still complete the purchase of their desired items.

Get additional customer insights

Not only does the plugin make lost consumers return, but it also benefits you and your business. We have also made it so you get insight into which and how many items are often included in abandoned carts. Additionally, the customizable template enables you to even get feedback on why the consumer abandoned their carts, giving you even more opportunities for improvement!

No more manual labor!

No one likes to do the bulk of work manually. Because of this, we have implemented as much automation as possible. The emails will be sent out automatically after a certain amount of time has passed, using your own configurable email template. The only thing you have to do is customize your email to your preferences, set up a timing schedule, and indicate when the carts should automatically be cleared.

Still not convinced?

Over 100 unique stores have downloaded or are currently using the Abandoned Carts plugin, so make sure not to miss out! Check out below how particular stores have applied it:

Contact

If something unexpected has happened or like to see an aspect of the checkout changed or improved, contact us via the Shopware support portal by selecting the Abandoned cart plugin or by sending a message to plugins@zeo.nl. Be sure to include your current Shopware version and the version of the plugin you are using. To accelerate the support process it's best to provide as much information as possible or provide us with access to your test environment. This way we can reproduce the issue for ourselves and come up with a solution quicker.

About us

The team of professionals at Zeo has over 15 years of experience in both online marketing and web development. With this experience, we have helped over 80 clients in 11 different countries, both B2C and B2B. Several new e-commerce shops have been built from the ground up using the Shopware platform and Zeo’s plugins. Notable customers of ours include Simon Lévelt, 24Kae, ABN AMRO Bank, and Allianz Global Assistance. For more information about us, visit https://www.zeo.nl/.

Frequently Asked Questions

How can I ensure the abandoned cart mail to be send? We make use of the Shopware task scheduler, please be sure to configure this following the documentation. https://developer.shopware.com/docs/guides/plugins/plugins/plugin-fundamentals/add-scheduled-task#executing-the-scheduled-task https://developer.shopware.com/docs/guides/hosting/infrastructure/message-queue#cli-worker The use of Supervisor is recommend to manage the messenger:consume process to ensure the queue is always being processed. Always test your abandoned cart emails before using them on production, corrupt HTML or the use of illegal variables is easily overlooked. Also, note that the customer is not always known for an abandoned cart, so if you would like to use customer data be sure to check if it exists. If you suspect the abandoned cart emails are not being sent follow the following check routine: 1. Is the scheduler and queue processor configured and running correctly? 2. Is the "zeo_abandoned_cart.abandoned_cart_collect_task" present in your "scheduled_task" table with a status of either queued or scheduled and a recent last_execution_time or near future next_execution_time? 3. Are your "enqueue" and "dead_messages" tables looking healthy? (Not full with thousands of records) 4. Are the mail templates you are using for the abandoned cart emails valid? In other words, do they only contain variables provided by the abandoned cart service (zeoAbandonedCart, salesChannel, customer)? 5. Do the log files in var/log contain any mail related error logs?
How does this extension differ itself from others in the store? We value quality and customer satisfaction above all. Our code has been thoroughly reviewed and tested allowing you to safely install this extension without fear of security leaks or crashes. However, in the event of incompatibility issues with other plugins or questions related to functionality, our support agents will be there for you within mear minutes or hours to resolve any issues you may be experiencing.
When do the conversion statistics show up on the dashboard? The moment a customer converted an abandoned cart we will show you the abandoned cart conversion statistics on the Administration Dashboard

Total

Functionality

Usability

Documentation

Support

From: DizTech BV.

8 May 2021

Thank you for your kind words! We are always happy to help :)

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Configuration manual

Extract the zip file in the custom/plugins folder or use the Shopware plugin manager, install and activate the plugin using the command line or via the extension manager in the administration.
Once installed and activated correctly access the plugin configuration via the three dots behind the plugin name in the administration.
We provide a default email template functioning as a basis for your abandoned cart mail communication. This can be found between the other mail templates in the Shopware mail template manager under the name "Enter abandoned cart state: Reminded". Feel free to edit this template as you like, but be wary for creating corrupt HTML or using illegal variables. The abandoned cart mail makes use of the following template variables: zeoAbandonedCart, salesChannel, customer. Note that the customer variable is not guaranteed to be filled with customer data since we aim to get the customer's email as quickly as possible. Using things like customer.firstName without checking if the customer is actually defined can be risky and cause the mail to not be sent.
Create extra mail templates using the "Enter abandoned cart state: Reminded" type for use in the abandoned cart mail scheduling.
Configure the time schedule using the instruction found in the plugin configuration.
Navigate to Marketing > Abandoned Carts to gain insight into cart conversions within your store and keep track of reminders being triggered.

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Changelog

Version 1.5.12

- Resolved the issue with duplicate promotion code errors.

Version 1.5.11

- Resolved the issue of cart being recreated during scheduled task runs.

Version 2.0.0

- Added compatibility for Shopware 6.6

Version 1.5.10

Date added at abandoned cart Conversion dashboard for more informative purpose.

Version 1.5.9

- Resolved the error of the "getVariantFromOrderState" method not being declared in the dashboard.

Version 1.5.8

- Resolved the issue of Duplicate entry '%s%s%s%s%s' for key individual_code_pattern

Version 1.5.7

Added default Abandoned Cart promotion which gives customers a discount upon restoring their abandoned cart

Version 1.5.6

- Replaced CartPersister with AbstractCartPersister for redis compatibility

Version 1.5.5

- Added better converting base mail template in Dutch, German and English locales

Version 1.5.4

Resolved bug of mail-template sender null.

Version 1.5.3

- Compatibility patch with Shopware 6.5.4

Version 1.5.1

Resolved bug of getEmail null.

Version 1.5.2

Added cart data and total price in the email template.

Version 1.4.4

Added cart data and total price in the email template.

Version 1.4.3

Resolved bug of getEmail null.

Version 1.5.0

- Introduced compatibility for Shopware 6.5.0

Version 1.4.2

- Removed !important statement

Version 1.4.1

- Minor patch in cart recovery service

Version 1.4.0

- Refactor of CartService to support Redis cart persister

Version 1.3.13

- Added a notification batch size configuration to avoid spamming the mailserver resulting in failed deliveries.

Version 1.3.12

- Resolved bug occurring at rare occasions when loading the admin dashboard.

Version 1.3.11

- Added abandoned cart conversion metrics to Administration dashboard

Version 1.3.10

- Rebuild administration JS files under v6.4.5.0 to fix issue https://github.com/shopware/platform/issues/2420

- Added customer preview data

Version 1.3.9

- Added compatibility with v6.4.10.0

Version 1.3.8

- Übersetzung der Kopf- und Fußzeilen von E-Mail-Vorlagen korrigiert

Version 1.3.7

- Added compatibility patch for plugins that rely on extensions being set in the cart.

Version 1.3.6

- Hotfix for error on order creation via API without providing an order customer.

Version 1.2.11

- Fixed error in user account overview when trying to subscribe from notifications.

- Backward compatibility fix that brings bug fixes and improvements for Shopware 6.3

Version 1.3.5

- We now clear the abandoned cart when all line items have been deleted from the original cart.

Version 1.3.4

- Made abandoned cart more persistent. It only gets deleted when a cart gets converted to an order or when the thrash delay has been reached.

- Added option to unsubscribe from abandoned cart mails from the user account in the Storefront.

- Added extra field to config to make it easier to debug if the abandoned cart processor is actually running.

- Moved abandoned cart resolving to OrderSubscriber to avoid sending abandoned cart emails to people who already performed an order but never reach the order finish page

- Added template data to mail template to allow previewing the email and browsing the available variables.

Version 1.3.3

- Added support for custom products

- Added extra touch points for abandoned carts to be updated

- Improved UX in abandoned cart listing in the administration

Version 1.3.2

- Added scheduling capabilities with custom mail templates to abandoned cart mailing

Version 1.2.9

- Backwards compatibility fix, bringing scheduling capabilities to Shopware 6.3

Version 1.3.1

- Fixed decoration issue in AbandonedCartService

Version 1.3.0

- Made plugin compatible to 6.4.0

Version 1.2.8

- Fixed bug in timing function causing abandoned carts to never be trashed or reminders to never be sent

Version 1.2.7

- Übersetzungsfehler in Mail-Vorlagen behoben

Version 1.2.6

- Added error prevention to scheduled task to ensure the continuation of abandoned cart mails

Version 1.2.5

- Improved entity definition

Version 1.2.4

- Fixed issue where mail header and footer would not always be attached to the email

Version 1.2.3

- Fixed bug in abandoned cart details modal which hindered navigating to the referenced product

Version 1.2.2

- Improved extendability

Version 1.2.1

- Compatibility patch with ZeobvReorder plugin

Version 1.2.0

# 1.2.0

- Backend order compatibility added

- Added function to view items in abandoned cart

Version 1.1.1

# 1.1.1

- v6.3.0.0 compatibility update

Version 1.1.0

# 1.1.0

- Added anonymous cart option. Via the configuration it's now possible to allow the abandoned cart mail to also recover the customer data for checkout or to make the cart recovery only restore the cart contents.

- Fixed issue where abandoned cart would not always be removed correctly on recovery or deprecation.