Internal live chat

by codegiganten GmbH

Create custom topics for customer inquiries, chat live directly from the backend and use completely internal solutions without an external connection.

Expected release: September 2024

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Real-time messaging and chat history: Seamless real-time communication with complete chat history for efficient customer interactions and a better support experience.
Customer data integration: Integration of important customer data directly in the chat to provide personalized and fast support.
Clear chat management: A clear and user-friendly chat list for easy management of open and past chats.
Flexible topic management: Easy creation and management of chat topics adapted to different customer requests and concerns.
Multi-channel support: Support for multiple sales channels to seamlessly serve customers across different platforms.

Features

Customize the design
Real-time messages
Inactivity warnings
Chat history
Customer data integration

Clear chat list
Simple creation of topics
Sales Channel Support
Notes on each chat
Opening times
Endless sessions
Endless employee seats

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About the Extension

Use the live chat to easily support numerous customers for your store and increase their satisfaction in the long term!

This app offers everything you need for a live chat in Shopware: Simple topic preselection and management, direct real-time communication, integrated chat interface in the backend and an overview of topics so that every employee can chat on their appropriate topic.

Thanks to the internal integration, the system saves you a lot of work and costs. Customer data is not passed on to third parties, and chat histories are stored in the backend. A detailed overview of the features can be found below. We also offer fast support.

Individual support and regular updates

If you would like special adaptations for the use of our extension in your store, please feel free to contact us. We are continuously improving the app. The satisfaction of our customers and top-quality support are our number one priority. Contact us directly through the Shopware Plugin Support, we will do everything we can to help you competently and quickly.

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About us

We are the codegiganten (code giants) from Paderborn, your experienced partner for any Shopware 6 project. We offer years of experience in individual PHP projects with current frameworks form the foundation for an efficient and professional handling of all technologies in the Shopware universe. We continuously update and improve our apps and themes and offer competent, individual support as well as customized solutions to make your store even better.

With codegiganten GmbH, you will not only have an absolutely technically skilled partner at your side, but also benefit from an immense wealth of experience from numerous eCommerce projects in the B2C and B2B markets.

codegiganten GmbH – Your Shopware 6 Partner

Busdorfmauer 15 | 33098 Paderborn | Germany

Managing Director: Oliver Krimmer

codegiganten.de

Do you need a special app or theme, which is not yet available in the store? No problem! Please contact us at any time via E-Mail to info@codegiganten.de

________________________________________________________________________________________________________________________________________________________________

Use the live chat to easily support numerous customers for your store and increase their satisfaction in the long term!

Individual support and regular updates

________________________________________________________________________________________________________________________________________________________________

About us

codegiganten GmbH – Your Shopware 6 Partner

Busdorfmauer 15 | 33098 Paderborn | Germany

Managing Director: Oliver Krimmer

codegiganten.de

Do you need a special app or theme, which is not yet available in the store? No problem! Please contact us at any time via E-Mail to info@codegiganten.de

________________________________________________________________________________________________________________________________________________________________