Blackrobe Chat - AI Agent

by Deepware

The Blackrobe Agent is an AI-powered shopping assistant that delivers personalized customer experiences while boosting your bottom line. Agent integrates six specialized Agent handles.

Expected release: December 2025

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

✅ Increases revenue through personalized recommendations and dynamic offers.
✅ Reduces operational costs by automating customer support and order management.
✅ Enhances customer retention through tailored experiences and loyalty tracking.
✅ Provides seamless omnichannel shopping across online and physical stores.
✅ Delivers comprehensive customer journey management in a single solution.

Features

1 -AI-powered product recommendations based on browsing behavior
2 -Real-time inventory and order status tracking
3 -Custom bundle suggestions that increase average order value
4 -Automated returns and refund processing
5 -Dynamic discount offers tailored to individual customers

6 -Wishlist management with sale and restock notifications
7 -Seamless order modification and quick reordering
8 -Guided product selection for complex purchases
9 -Abandoned cart recovery with personalized incentives
10 -Loyalty program tracking and rewards notifications
11 -In-store pickup assistance and queue management
12-Automated policy and warranty information
13 -Personalized content delivery based on shopping interests
14 -Integration of online browsing with in-store experience
15 -Intelligent escalation to human agents when necessary

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About the Extension

The Blackrobe AI Agent is a cutting-edge AI-powered shopping assistant designed to transform the Shopware 6 store experience. Unlike traditional support chatbots, Blackrobe offers a comprehensive customer journey management system powered by six specialized AI agents working in perfect synchronization.

Business Value Through Intelligent Automation

This plugin drives business growth by enabling:
✅ Revenue generation
✅ Operational efficiency
✅ Enhanced customer retention

✅ Opening of Tickets for special requests

All achieved through the collaborative intelligence of these six AI agents:

6 Specialized AI Agents

1. Product Assistance Agent

- AI-powered product recommendations based on browsing history & preferences
- Real-time inventory updates & product comparisons
- Personalized purchase guidance for complex product selections

2. Order Management Agent

- Allows customers to track, modify, and manage orders effortlessly
- Facilitates quick reordering of frequently purchased items
- Provides real-time shipping updates & delivery estimates

3. Store Navigation Agent

- Guides customers through the online catalog & physical store layout
- Highlights current promotions & deals relevant to customer interests
- Connects the online browsing experience with in-store shopping assistance

4. Payment & Checkout Support Agent

-Troubleshoots transaction issues & assists with payment options

- Sends personalized incentives for abandoned carts
- Optimizes checkout flow to increase conversion rates

5. Customer Support Agent

- Automates returns, refunds, and exchanges
-Instantly provides store policies & warranty information
- Escalates complex cases to human agents when needed

6. Personalization Agent

- Creates dynamic offers & custom bundles based on shopping behavior
- Manages wishlists with sale & restock notifications
- Delivers tailored content to enhance the shopping experience

Omnichannel Experience Enhancement

Blackrobe seamlessly bridges the gap between online & in-store shopping by offering:
✅ In-store pickup assistance
✅ Queue management
✅ Smooth transitions between digital & physical shopping

By integrating Blackrobe, store owners can:
✔ Reduce operational costs
✔ Improve customer satisfaction
✔ Increase average order value
✔ Foster customer loyalty through personalized interactions

Upgrade your Shopware 6 store with the future of intelligent shopping—XÆ A-12!

Setup Instructions

Install the Plugin
Go to Extensions → Store → Search for Blackrobe AI Agent → Install & activate.
Enable in Extension Manager
Navigate to Extension Manager → Enable the plugin.
Configure AI Settings
Go to AI Chatbot Settings to customize each agent.

Required Configuration

No API key required! Only Shopware integration credentials are needed.

Important: You need:

Shopware API URL: Must end with /api
Example: https://your-store.com/api
Client ID & Secret: From Shopware Admin → Settings → Integrations
Permissions: Admin or Administration
Blackrobe WebApp Email: The email you used to sign up at blackrobe.ai