PAQATO Track & Trace and shipping messages

About the Extension

The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow. With PAQATO, online retailers offer their customers an outstanding shopping experience after the checkout and ensure maximum satisfaction. Personalized shipping notifications and a tracking page in their own store turn customers into loyal fans. Through proactive multi-channel communication, online stores exploit cross-selling potential during the shipping process and collect strong customer reviews. At the same time, smart shipment controlling allows online retailers to maintain a full overview of their shipping processes and reduce their service costs with transparent data. Today, over 1,000 e-commerce companies such as OTTO, Peek & Cloppenburg, ROSE Bikes and KoRo are already delighting their customers with outstanding after-sales experiences. PAQATO is most effective with companies that send at least 500 packages per month.

Discover the functional world of PAQATO for your online shop. Simply integrated - in just a few minutes.

SPEAQ

SPEAQ is your solution for personalized and automated post-purchase shipping notifications. Whether via email, SMS or push notification, SPEAQ proactively provides your customers with detailed information on various shipping events, ensuring a smooth shopping experience and eliminating the need for queries. Send status updates in your brand's design and wording and use the additional contact points with your customers for additional product recommendations and rating requests.

TRAQ

TRAQ is your opportunity to integrate your own tracking page into your online store. With TRAQ, you and your customers no longer have to rely on the tracking pages of your shipping providers. Instead, you redirect customers on the shipping route directly back to your store, where they can find all information about the delivery status. In addition, your track & trace page will quickly become a sales and growth driver for your store through placed product recommendations and special offers.

QONTROL

With QONTROL, you finally have a full overview of the performance of your shipping service providers. A central dashboard provides you with detailed analyses of transit times, delivery rates, delays and problems for all your shipments. Check, compare and optimize your shipping processes based on data. QONTROL helps you to act quickly and purposefully in case of problems in order to ensure customer satisfaction. Keep control over the last mile with QONTROL's comprehensive data analysis and be well positioned for negotiations with your logistics partners.

RETURN

RETURN is your digital returns portal that ensures fully automated and smooth returns processing for you and your customers. Write your own rules and conditions for return periods, return reasons, shopping cart values and country-specific characteristics and store them in the returns portal. Your customers create returns directly digitally via your returns portal. RETURN creates an uncomplicated returns experience for your customers and at the same time reduces the service effort of your team. Detailed evaluations of the reasons for returns and returned items help you to sustainably reduce your returns rate.

Advantages for you as a retailer

• Reduce service costs through transparent and proactive multi-channel communication about the shipment status
• Secure store traffic by having your customers come back to your track & trace page during the delivery time.
• Generate more sales by adding products or promotions to your own Track & Trace page and status messages.
• With PAQATO, Shopware merchants receive up to ten times more relevant touchpoints per order.
• Always keep an eye on shipping performance, from checkout to returns.
  
• Increase customer satisfaction and reduce service requests from your customers.

Advantages for your customers

• Your customers are always well informed and know that they are being taken care of.
  
• Your customers receive all necessary information from one source and not from external service providers.
  
• You accompany your customers along the package journey and inform them about every relevant status update.

Shopware offers systems for the e-commerce of the future that focus on the customer experience and adapt to the growth of your online store. 

For Shopware Shops there is a plugin!

In order to use and apply the solution of the All-In-One Tool from PAQATO, we need the order header data of your orders. With the installation of the Shopware plugin the use of PAQATO is very easy. You can find more information about the configuration of the plugin under "Configuration".

Have we caught your interest? 

Then book your personal and free consultation appointment now and test the PAQATO plugin.

PAQATO Sales Team

Phone: +49 251 149 819 70

Email: sales@paqato.com

www.paqato.com