PAQATO

PAQATO is a post-purchase platform for online retailers, developed by PAQATO GmbH in Münster, Germany. Since 2024, PAQATO has been part of the easybill group. The extension automatically transfers orders and tracking numbers from Shopware 6 to PAQATO. From then on, PAQATO keeps your customers informed from order to delivery and returns, in your design and through your channels instead of the carrier's.

Modules

• SPEAQ – shipping notifications: automated email, SMS or WhatsApp updates, including alerts when a delivery is delayed.
• TRAQ – branded tracking page: order tracking directly in your Shopware shop, with product recommendations and vouchers.
• RETURN – returns portal: customers register returns themselves; you set rules for return windows, reasons, cart values and countries.
• QONTROL – carrier analytics: compare transit times and delivery quality of DHL, DPD, GLS, Hermes, UPS and other carriers.

Add-ons

• primeguard – Amazon Prime monitoring: tracks shipping times for on-time delivery on Amazon Seller Fulfilled Prime so you keep the Prime badge.
• AI Service Agent for Zendesk – AI agent: answers shipping questions in Zendesk automatically with live tracking data.

Requirements and pricing

The extension is free; using it requires a PAQATO account. Shipping communication & tracking page comes in three plans: Starter from €249 and Professional from €599 per month, Premium on request. Carrier analytics and the returns portal are available as add-ons and included in Premium. Setup is supported by the PAQATO onboarding team.

Data protection

PAQATO is an external service. The extension transfers order, shipment and contact data of your customers to PAQATO. Processing is based on a data processing agreement under Art. 28 GDPR, with hosting exclusively in Germany.