Comments for order - Order comments
Description
Highlights
Features
About the Extension
Our app gives your customer the possibility to add a comment or a selection dialog to his order at the end of the checkout. Thus, you can request additional data that may be relevant for the order. Examples are the desired delivery date or the phone number for a delivery via a shipping company. In addition, you can specify whether the order comment is a required or voluntary field.You can set a rule for each order comment that restricts the appearance of the order comment in the checkout. For example, you can define that the order comment for the phone number for a delivery via the shipping company only appears in the checkout after a certain weight of the shopping cart. In addition, a CustomField assignment for customer and order can be displayed in the order comment. For example, the customer can enter a customer number, which can then be seen in the customer account under the custom fields.
In the settings of the respective order comment, you can assign one or more sales channels to it, if you want to restrict the display to certain sales channels.If the customer has used the order comment for his order, the respective order comment will be displayed to you in the admin area under the customer's order. In addition, orders with an order comment are marked with an icon in the overview and the comment is displayed when hovering.
The extension provides various field types for the order comment. When configuring the field types, a help text can be stored as well as a placeholder for selected field types. The "Text" field types allow your customer to enter a free text for the order, while the "Selection" field types provide the customer with possible answers. The following field types are supported:- Date
- Number
- Select box
- Radio field
- Checkbox
- Text
- Textarea
- Hidden
- file
In the plugin configuration, you can define the theme block for the comment display in /checkout/confirm and /checkout/finish. These options may be required if you are using a theme other than the standard Shopware theme.
Application examples for the "Order comment" app
- Customer number query
- Individual order number
- SEPA direct debit mandate
- Query for partial deliveries
- Desired delivery date
Options (from v1.0.27)
- Theme block for comment display & input - /checkout/confirm: Specify where the comment field should be displayed.
- Theme block for comment display & input - /checkout/finish: Specify where the comment field should be displayed.
Further information
General
Our extensions are based on standard functions of Shopware 6 (Community Edition) and the standard responsive theme. Individual or heavily customised themes cannot be taken into account during development. In such cases, adjustments may be necessary to ensure full compatibility.
Compatibility
Our extensions are generally compatible with each other. If functions are mutually exclusive or overlap, we explicitly point this out in the extension description.
We guarantee compatibility with the Community Edition and the standard theme. If you encounter any difficulties, we will of course be happy to assist you. We cannot guarantee compatibility with third-party extensions or Shopware Premium extensions.
Support
Our support team is happy to help! Please submit your support request via your Shopware account.
Please check the following in advance:
- Latest version of the extension installed
- Valid rental licence
- Error also occurs in the standard theme
- Third-party extensions are deactivated
- No custom code modifications to the extension
For the analysis, we require:
- Unrestricted admin access
- Additional SSH or database access, if necessary
Important: You are responsible for setting up and removing access. We also recommend a staging or development environment for support.
If it is determined that the cause is not related to our extension (e.g. theme customisations, third-party plugins or server configuration), further analysis will be carried out at a charge after prior consultation.
Trial version
When you rent for the first time, you can test our extension free of charge for 30 days. Use the trial period to check out all the features at your leisure. If you have any questions, our support team will be happy to assist you at any time.
Customisations
Do you need a custom extension or customisation? We are happy to help:
- info@lenz-ebusiness.de – with a brief description of your requirements
- Or book an appointment directly at: https://lenz-ebusiness.de/kontakt/
Features
We always develop new features and extensions based on the latest Shopware version. All functions described always refer to the latest version of the respective extension.
Disclaimer
Our extensions are carefully developed and regularly updated. Nevertheless, we cannot guarantee error-free operation at all times, as shop configurations, server environments or third-party extensions can have individual influences.
We are not liable for damages unless they are due to intentional or grossly negligent behaviour on our part. Please always check the system requirements and compatibility in your shop environment before updating.
Transparency
Open and transparent communication is important to us. Your feedback helps us to continuously improve our extensions.
If you are satisfied, we would appreciate a positive review – it helps us and other shop operators alike.
You can find more information about our extensions in our documentation: https://docs.lenz-ebusiness.de/
Details
- Available: English, German
- Latest update: 5 February 2026
- Publication date: 7 July 2020
- Version: 7.0.2
- Category: Solutions for the US
Resources
Reviews (3)
Gutes Plugin , jedoch fehlt seit 6.5 ein Feature
Hervorragend
Cooles Plugin
Wünschenswert für ein Update, wäre die Verarbeitung bzw. Validierung der Daten. So dass man den Kunden in den Textfeldern schon in eine bestimmte Richtung lenken kann. Stichwort dazu, Wunschtermin Lieferung usw.
About the Extension Partner
LENZ eBusiness GmbH
Partner Status
-
Shopware
Bronze Partner -
Shopware
Premium Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2014
- Extensions: 87
- Certifications: Certifications
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly