Order comments

Our app gives your customer the possibility to add a comment or a selection dialog to his order at the end of the checkout. Thus, you can request additional data that may be relevant for the order. Examples are the desired delivery date or the phone number for a delivery via a shipping company. In addition, you can specify whether the order comment is a required or voluntary field.You can set a rule for each order comment that restricts the appearance of the order comment in the checkout. For example, you can define that the order comment for the phone number for a delivery via the shipping company only appears in the checkout after a certain weight of the shopping cart.  In addition, a CustomField assignment for customer and order can be displayed in the order comment. For example, the customer can enter a customer number, which can then be seen in the customer account under the custom fields.

In the settings of the respective order comment, you can assign one or more sales channels to it, if you want to restrict the display to certain sales channels. 

If the customer has used the order comment for his order, the respective order comment will be displayed to you in the admin area under the customer's order. In addition, orders with an order comment are marked with an icon in the overview and the comment is displayed when hovering.

The following field types are supported:

• Date
• Number
• Select box
• Radio field

• Checkbox

• Text
• Textarea

• Hidden

For text questions, the customer has the option of entering a free text. For selection box questions, the customer is given possible answers.

From app version 1.0.2 the fields and the field containers are sortable by drag and drop. 
As of version 1.0.27 you can set the theme block for the comment display in /checkout/confirm and /checkout/finish in the plugin configuration. These options may be required if you use a theme other than the standard Shopware theme.

Application examples for the "Order comment" app

• Customer number query
  
• Individual order number
  
• SEPA direct debit mandate
  
• Query for partial deliveries
  
• Desired delivery date
  

Options (from v1.0.27)

• Theme block for comment display & input - /checkout/confirm: Specify where the comment field should be displayed.
  
• Theme block for comment display & input - /checkout/finish: Specify where the comment field should be displayed.
  

Customer number query

Further information

General information
Our apps are developed on the basis of the standard functionalities of the basic Shopware 6 system. This applies to the functionalities and designs of the basic system. Individual themes cannot be taken into account when developing the app. It may therefore be necessary to make individual adjustments to the theme in order to display all elements/functionalities correctly.

Compatibility
We develop our apps with compatibility in mind. If compatibility cannot be guaranteed, we will note this in the app description. We cannot guarantee the compatibility of our apps with apps from other manufacturers. Due to the large number of apps offered in the Shopware Community Store, a compatibility check is not possible. Likewise, we cannot guarantee compatibility with Shopware apps that are not included in the Community Edition.

Support
We will check whether the specified error is caused by our apps or has another cause. Depending on the result of the investigation, we will inform you whether the rectification is chargeable or not. If independent changes have been made to our apps, the work involved will be invoiced. 

Test version
You can easily test all apps available in the Shopware Community Store from LENZ eBusiness. Choose the rental version of the app. The rental version always includes a trial month with which you can test our app free of charge for 30 days. Please take advantage of the trial month to make sure that the app meets your requirements.

Individual customizations
We make individual customizations to our apps. Send us an email to support@lenz-ebusiness.de with your contact details and your customization request. We will discuss your customization request with our team and then get back to you.