NextGen OpenAI Chatbot and Support Agent

by 5 Elements Websolutions

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Downloads: <10

The NextGen OpenAI Chatbot is a cutting-edge solution built specifically for Shopware. Seamlessly connected to the OpenAI Assistant Manager, this chatbot delivers 24/7 customer service,

Annually €66.67* /month €948.00 * €800.00* /year 15.61% discount In comparison to the regular monthly price

Monthly €79.00* /month Cancelable monthly

The extension is not compatible with the newest Shopware version.

Compatible with:

6.6.3.0 - 6.6.10.6

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Always-on intelligent support—available 24/7.
Multilingual from the start, with automatic language detection and switching.
Seamless Shopware integration, leveraging native features like product search and category lookups.
“Natural Search 2.1”: human-like product discovery that understands filters and intent.
Set up in minutes, thanks to the Assistant Manager integration.

Features

Live frontend chat + powerful backend testing interface
Self-learning knowledge base with smart logging and an FAQ system.
Full transparency: every bot action and data access is visible and controllable.
Flexible data access via tools: grant live access to products, categories, or external URLs (e.g., for up-to-date info).
Privacy and accessibility optimized: local chat storage (with consent) and support for system settings like reduced motion.

About the Extension

The NextGen OpenAI Chatbot is built specifically for Shopware and works seamlessly with the OpenAI Assistant Manager. It’s ready to go in minutes and delivers personalized customer support in dozens of languages—anytime, on any device, right inside your shop.

Requirements

- Shopware plugin: OpenAI Assistant Manager must be installed before you install this chatbot plugin.
➔ Note: The Assistant Manager is free and provides the services the chatbot relies on.

- OpenAI API key required

- An active balance on your OpenAI API account (Note: a Pro or Plus account by itself is not enough!)

➔ Note: ChatGPT Plus or Pro accounts do not include API access!

The Assistant Manager: your power backend

The chatbot only works together with the OpenAI Assistant Manager—a comprehensive OpenAI integration for the Shopware backend. There you can:

- Configure and test assistants with precision

- Grant access to tools like product search, live URL fetching & more

- Build, manage, and expand your knowledge base systematically

- Trace every action the bot takes in full detail

- Use the usage counter to see exactly which tools, tags, and search terms assistants used and how often.

You can also use the Assistant Manager without the chatbot—for example to develop & refine your assistants before going live.

What makes this bot stand out?

- Learns from your customers: it detects gaps in knowledge, logs them automatically, and improves as soon as you supply answers

- Thinks in context: multilingual, context-aware responses—even when languages are mixed

- Understands natural language: “Show me red cotton T-shirts in size L under €20” is no problem

- Adapts to your design: the UI blends into your theme and respects user preferences

Perfect for:

- Shopware stores of any size

- Operators who want modern, flexible customer communication

- Teams that prefer to test AI assistants first & go live later

- Anyone who wants dynamic, data-driven, low-maintenance FAQ logic

* Assistant Manager documentation:https://docs.5-elements.cloud/oai-assistants-manager/

Details

Available: English, German
Latest update: 14 August 2025
Publication date: 2 October 2025
Version: 1.0.0
Category: Comments / Feedback

Resources

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About the Extension Partner

5 Elements Websolutions

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 1

Average rating of 1 out of 5 stars
Partner since: 2019
Extensions: 9

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly