NextGen OpenAI Chatbot and Support Agent

by 5 Elements Websolutions

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Downloads: <10

AI storefront chat for 24/7 support and natural-language product search, managed in Shopware Admin with assistants, tags, vector stores and a testing playground.

Annually €66.67* /month €948.00 * €800.00* /year 15.61% discount In comparison to the regular monthly price

Monthly €79.00* /month Cancelable monthly

Compatible with:

6.6.3.0 - 6.7.7.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

24/7 storefront AI support + product discovery
Natural-language product search (live shop data)
Multilingual chat with smooth language switching
Self-growing knowledge loop (tags, logs, chat traces)
Shopware Admin control: assistants, vector stores + playground QA

Features

Storefront chatbot for 24/7 support
Natural-language product search (live shop data)
Multilingual chat + auto language switching
Mobile-ready widget + theme-friendly UI
Consent-based local chat history (LocalStorage)

Optional “Ask the chatbot first” contact-form helper
Create/manage agents (model, instructions, tools)
Assign a vector-store knowledge base per agent
Backend Playground for prompt/tool validation
Tool-call validation before going live
Central log overview (monitoring + troubleshooting)
Self-growing knowledge base (Agent Logs with Answer field)
Unresolved logs searchable (flagged as unresolved)
Tag aliases + exact search terms to reduce duplicates
Chat thread logging + scorecards (tokens, latency, caching) + prompt replay/export

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About the Extension

The NextGen OpenAI Chatbot brings intelligent 24/7 customer support and natural-language product discovery directly into your Shopware 6 storefront. Connected to real shop data, it helps customers choose the right products faster and reduces support workload.

What you get in the storefront (this plugin)

Customer-facing chat widget built for real shops (theme-friendly, responsive, reduced-motion support)
Natural-language product discovery (e.g. “Show me red cotton shirts in size L under €20”) using live Shopware data
Rich product result rendering in chat (images, prices, properties, breadcrumbs, availability, deep links)
Optional page context (e.g. on product detail pages)
Optional contact-form helper: “Ask the chatbot first” (one-click transfer from selected fields)
Consent-aware LocalStorage persistence (only after cookie consent)

Powered by the free OpenAI AI Assistants & Agents Manager

Central control happens via the OpenAI AI Assistants & Agents Manager in the Shopware Administration: assistants, tools, tags, vector stores, and test workflows are managed there. This Chatbot plugin simply “plays out” the assistants you configured in the backend—so improvements to your agent setup apply across the entire 5 Elements AI plugin suite.

Important: The Agents Manager is a backend control center. It is intentionally backend-only and does not provide a storefront widget by itself. The storefront experience (UI, rendering, templates) is provided by this Chatbot plugin.

Why the manager is separate (transparency-first)

Configure and test agents as long as needed in the backend before going live—without subscription pressure
Full transparency: inspect and edit instructions, schemas, tools, and logs directly inside Shopware
Shared foundation: consistent tool names and workflows across multiple AI extensions

Agents Manager highlights (free, backend)

Dashboard with setup checks: API key, tags, backend assistant, files, vector stores
Content Editor: real Shopware system configuration with sales channel inheritance and one-click reset
Assistant management: create/edit/clean up assistants (plus optional agentConfig JSON)
Self-growing knowledge base (Agent Logs): unanswered questions become reusable Answer entries with tags, aliases, and search terms; unresolved entries remain searchable; “Fetch URLs” auto-fetch + sanitization
Backend Playground: validate prompts and tool calls under real sales-channel conditions before rollout
QA & regression: chat logging, scorecards (tokens, caching ratio, latency), prompt replay/export

Note on product search results: Agents work with a condensed product representation to keep tool payloads lean. The backend Playground shows exactly what the agent returns. Storefront-facing plugins (like this Chatbot) additionally wrap the optimized products.response in dedicated storefront templates to present richer listings. This template layer is intentionally maintained only in storefront plugins to avoid duplicating UI maintenance.

Governance, privacy & cost control

You control exposure, data scope, and cost drivers.

Disable globally, restrict to logged-in users, or limit by customer group
Max input lengths, search limits, description truncation
Category/manufacturer blacklists & whitelists
Chat endpoints return x-robots-tag: noindex
Delete threads via endpoint, including hard-delete through the Manager

Setup & requirements

Install and activate the free OpenAI AI Assistants & Agents Manager (required):
https://store.shopware.com/en/fel9303985259419f/openai-ai-assistants-agents-manager.html
Configure your OpenAI API key (with available credit) per sales channel
Create or select an assistant in the Agents Manager, test it in the backend Playground, then paste the Assistant ID into the Chatbot configuration

Details

Available: English, German
Latest update: 6 February 2026
Publication date: 2 October 2025
Version: 2.0.1
Category: Comments / Feedback

Resources

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About the Extension Partner

5 Elements Websolutions

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 1

Average rating of 1 out of 5 stars
Partner since: 2019
Extensions: 9

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Setting up the NextGen OpenAI Chatbot is quick and straightforward. The chatbot runs in the storefront, while assistants, tools and knowledge are managed centrally in the Shopware Admin via our free Agents Manager.

Prerequisite:

Install and activate the free OpenAI KI Assistants & Agents Manager, configure it once, and reuse it across the 5 Elements AI plugin suite:
https://store.shopware.com/de/fel9303985259419f/openai-ki-assistants-agents-manager.html

Install & activate
- Install and activate the Agents Manager and the NextGen OpenAI Chatbot as usual in Shopware 6.
- Clear the cache after installation and after changing configuration.
Your OpenAI API Key
- Enter your API key in the Agents Manager configuration in the Shopware Admin and save.
- Click “Test API Key” to verify it.
- If valid, your available assistants will be listed. Clicking an assistant ID will copy it to the correct field.
Create or select an Assistant (in Agents Manager)
- Create and configure an assistant (model, instructions, tools) or use a pre-configured backend assistant for server testing and validations.
- Assign a knowledge base if needed (vector store) and connect relevant tools (e.g., Shopware API tools for products, orders, payments).
- Use tags to structure knowledge and enable a self-growing knowledge base via Agent Logs.
Test safely in the Backend Playground (recommended)
- Validate prompts and tool calls before going live.
- Use chat threads and scorecards to review tools, tokens, caching ratio and latency.
- Replay prompts and export them for regression runs to ensure consistent behavior after changes.
Assistant ID (for the Chatbot)
- In the Chatbot configuration, paste the Assistant ID of the assistant you created and tested in the Agents Manager.
- The chatbot uses this assistant to provide intelligent, multilingual support and shop-aware product discovery for your customers.

Important Notes:

The NextGen OpenAI Chatbot is designed solely for the storefront integration.
It requires a fully configured and tested assistant in the Agents Manager before it can operate reliably.
You do not need the Chatbot plugin to use or manage assistants in the Agents Manager.
Think of the chatbot as an extension of the Agents Manager: it brings your backend-configured assistants live to your customers.
Self-growing knowledge base: unanswered questions become Agent Logs that you can turn into reusable answers over time.

For detailed instructions on creating and configuring assistants, please refer to the Agents Manager Documentation.