Return shipments
Description
About the Extension
Create returns / complaints / returns in the customer account
Offer your customers the possibility to create returns directly from their customer account. Customers can enter the number of items, a reason and optional comments. The reasons (FAG, article defective etc) can be adjusted in the plugin configuration. Furthermore, you can exclude returns in general for certain customer groups and limit the creation of returns in terms of time (e.g. 30 days after shipping).
When creating the return, an email can be sent to the shop operator. In addition, the status of the order will be changed automatically if desired - e.g. to "Return created". In addition, a .pdf document is generated directly, which can be viewed in the backend and downloaded by the customer directly.
The plugin provides four new order statuses ("Return created", "Return being processed", "Return declined" and "Return accepted") to support your return handling processes.
Your customers also have the option of creating and printing a DHL Returns Label directly.
SEO Url
You can specify an SEO Url that you can link directly (e.g. for guests). For example, the form for creating a return can be accessible at https://www.domain.de/ruecksendung. Please enter the desired SEO Url in the plugin configuration without (!) the domain - e.g. "return".
DHL Retouren Label
You can offer your customers that they can directly create and print a DHL Returns Label for their order.
You can enable / disable the creation of labels and can have all logs logged. Most of the time, a glance at the logs is enough to detect possible errors. The logs are located in the plugin folder in the subfolder "Logs". So starting from the root directory: /custom/plugins/DvsnReturn/Logs
DHL Retouren Label - Authorizations
To generate DHL Returns labels, you need access to the DHL Returns Portal. You must also have activated the "Web service access". If you have any questions regarding activation, please contact DHL Sales at 0201 / 437 160 00.
After activation you will receive an email from DHL with all access data. The email contains: the user name, the Portal ID and the delivery name. You will also receive a link with which you can set a password.
Instructions
- install and configure the plugin
- activate an automatic email and an automatic change of the order status on request
- define your desired reasons for returns
- link to the form for creating a return (e.g. for guests) at any point in your shop (e.g. category, shop page etc)
- the Url is either the technical name of the plugin (https://www.domain.de/DvsnReturn) or the defined SEO Url (https://www.domain.de/ruecksendung)
- registered customers can additionally always create returns directly from their customer account
- to create a DHL Returns Label, you need your access data to the DHL Returns portal. If you have any questions regarding the access data, please contact your DHL contact person
General information
- PHP 7 and PHP 8 compatible
The plugin is fully compatible with PHP 7.x and PHP 8x - Snippets
The plugin uses snippets so that all texts and labels can be translated into other languages in the backend / in the administration - Subshop-able
Relevant configuration options can be individually adapted for each subshop / sales channel - Compatibility
The plugin is always compatible with the latest Shopware version and the Shopware standard theme - Incompatibility
If you are using a custom theme and/or third-party plugins, you should test the plugin thoroughly before buying. A compatibility can not be guaranteed - Responsive
Whether desktop PC or mobile phone - the plugin is fully responsive - Test version
The plugin can be tested free of charge and without obligation for 30 days (see free trial month of the rental license) - Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my plugins according to your requirements in order to integrate them perfectly into your in-house processes - Liability disclaimer
The plugin manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the plugin - except for intent or gross negligence
About me
- 15+ years of experience
For over 15 years in e-commerce and for over 5 years exclusively with shopware. Your specialist with extensive industry and technical knowledge. - Reliable
Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own. - Quality
High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.
Your competent partner
For more than 15 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my plugins according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed plugins according to your wishes.
Details
- Available: English, German
- Latest update: 9 May 2026
- Publication date: 14 August 2018
- Version: 1.11.0
- Category: Special features
Resources
Reviews (10)
Gut umgesetzt und schneller, freundlicher Support
Super Ergänzung für den Shop
empfehlenswert!
Wir sind zufrieden, Danke
Super Plugin und Klasse Support
Zum Plugin selbst: Dieses Funktioniert wirklich klasse und bietet eine tolle Funktion. Damit wird das Retouren Management deutlich entlastet und es muss nicht jeder Bestellung ein Retourenschein beigefügt werden was uns Geld spart und die Umwelt schont weil Ressourcen geschont werden.
Guter Eindruck
Top - Empfehlenswert
Beste Plugin
Alles Perfekt
Und den Support können wir nur empfehlen, eine schnelle Antwort ist garantiert.
Solche Plugins wünscht man sich viele bei Shopware, macht weiter so, vielen Dank!
Nützliches Plugin für Kundenreklamationen
About the Extension Partner
digitvision
Partner Status
-
Shopware
Premium Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2018
- Extensions: 108
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly