Cancellation button according to EU law, Shopware 5
Description
Features
About the Extension
We create a separate page in the shop called "Cancel Contract," which we link to in the "Information" content field using a text link. Alternatively, at no extra charge, we can link it elsewhere in your template (but then it wouldn't be update-safe; more on that below).
When a customer clicks on this link, they are redirected to a page where we ask for:
their email address,
the postal code of the delivery address, and
the order number of the order they wish to cancel (we cannot ask for the password, as this function must also work for guest orders).
All three of these details must match the order before the customer gains access to the cancellation form, which lists all products purchased with that order.
Since a product can be purchased multiple times and partial cancellations should be possible, there is an input field where the customer can enter the quantity they wish to return. Additionally, there's a button above the list that allows you to select/deselect everything at once. This means that all fields will be filled with the maximum amount (if you've purchased 10, it will enter 10), or deselecting them will delete everything.
At the bottom of the form are two buttons:
- "Cancel" ⇒ Clicking this button takes the customer back to the homepage without making any changes.
- "Cancel Selected Products" ⇒ A window will open asking the customer if they really want to cancel the following products, followed by a list of the selected products. Clicking "No" will return them to the form. Clicking "Confirm Cancellation" confirms the cancellation of the order (or parts of the order).
You and your customer will then receive an email containing all the selected products.
We don't change anything in the shop itself; we only provide information. Firstly, because we don't know if you might be using an ERP system, and secondly, because you probably want to check first whether the customer's cancellation is legal.
Details
- Available: English, German
- Category: Special features
About the Extension Partner
Fishnet Services
Partner Status
-
Shopware
Extension Partner
Details
- Ø-Rating: 4.8
- Partner since: 2021
- Extensions: 20
Support
- Based in: Germany
- Speaks: German, English, French
- Response time: Very quickly