Retino
Description
Highlights
About the Extension
With the Retino plugin, you can connect your store to a comprehensive post-purchase care solution. In one place, you get everything you need to optimize your logistics processes and manage reverse operations efficiently.
Retino Tracking
Optimize logistics, reduce costs, improve customer experience, and keep problematic shipments under control.
Automated notifications reduce "Where is my order?" inquiries — Flags problematic shipments before the customer notices — Professional transactional emails with AI editor, create branded designs without coding — Accurate carrier performance data to optimize logistics — All shipments in one place (across carriers and countries)
Retino Returns – returns and complaints without the paperwork
With the Retino plugin, you can connect your store to a returns and complaints management interface, where all case information is available in one place. Customers can submit complaints or returns online directly on your website via a self-service portal (no printed forms required). They can also arrange return shipping (including international), paid either by the customer or by you. No more parcels sent to the wrong address. Streamlined communication, return shipping management, refunds in a few clicks, and clear analytics.
Modern online self-service for customers — All returns and complaints in one place — Handles return shipping, including international — Automates communication and generates records — Refunds in just a few clicks — Status tracking and deadline monitoring — Powerful analytics for more efficient store management
Retino Returns Free
Basic returns management — free, forever. Customer portal, automated data collection, and return shipping via Retino.
The Retino plugin is ideal for any online store looking to improve post-purchase care and increase customer retention. It suits stores that want full visibility over all shipped orders and more efficient logistics. Retino is especially valuable for stores that need to manage multiple returns and complaints from one place and save up to 75% of their time. By combining both services, you get a comprehensive tool for professional post-purchase customer care.
Details
- Available: English, German, Czech, Polish
- Latest update: 5 June 2025
- Publication date: 23 October 2023
- Version: 1.0.1
- Category: Shipment Services
Resources
Reviews (0)
About the Extension Partner
Retino.cz s.r.o.
Partner Status
-
Shopware
Technology Partner Silver -
Shopware
Extension Partner
Details
- Partner since: 2023
- Extensions: 2
Support
- Based in: The Czech Republic
- Speaks: German, English
- Response time: Very quickly