Cancel button

About the Extension

Cancellation button and cancel form for your customers

Offer your customers an opportunity to terminate current contracts that they have concluded with you online or via other channels easily and conveniently through your online shop. With the cancellation button that is visible in the shop at any time and labelled the standardized term "Cancel contracts here", your customers can access the form in which they can enter information to identify the contract and the contractual partner, i.e. your customer, and send the cancellation.

Legally required cancellation button

If customers can start contracts with you online, action on your site may be required starting July 1st, 2022. German legislator has brought into law that under certain circumstances providers must offer a simple button solution for termination of such contracts. Our plugin can possibly support you in making your shop fit to meet the legal requirements from July 2022.

Features and Benefits

Customers can enter contract, order and customer numbers (if available) and information to identify the contractual partner, i.e. name and address, in the cancellation form. In addition, there is a choice between ordinary and extraordinary termination as well as the point in time at which a contract is to be terminated. Depending on the selection, the termination form displays additional fields for further information, i.e. the reason for termination in the event of extraordinary termination as well as a selection of the termination date - if termination is not desired as soon as possible.

E-mail confirmation and printable documentation for your customers

After submitting the cancellation via our plugin, you as well as your customer will receive an automized confirmation by e-mail. Please make sure that your shop operator e-mail address is correctly configured and can be reached via email from your web server. Additionally, customers also have the option of printing out a summary of their details and thus being able to document the submission of the cancellation.

Fully multilingual and customizable texts

All texts of the plugin including the cancellation button, form, confirmation and e-mails as well as the URL of the cancellation form are already available in German and English in the plugin and are automatically assigned to the language shops of your Shopware installation during plugin installation. In addition to that, you can use the snippets module in the backend to edit all those texts and thus adapt them to your needs and the legal requirements of your legal department or law firm. If in doubt, please coordinate with your lawyer in order to comprehensively meet the legal requirements, since we as the plugin manufacturer only provide the software and cannot assume any legal assistance or liability.

Comprehensive termination management included in the future

Grow along with our plugin development and the comprehensive feature roadmap to reach a full cancellation management directly in your Shopware backend. We will implement the planned features in the coming months and have listed them below. Benefit now from our release discount and you will nevertheless enjoy all the extended functions with the plugin updates - without incurring any additional costs. Only the monthly rent or the usual costs for subscription extensions after the end of the first term are billed, as always.

Feature roadmap

With the use of the first plugin version you are already on the safe side, since all the necessary functions are ready for use out of the box.

We will futhermore implement the following functions in the coming months and make them available to you at no additional cost, so that comprehensive cancellation management is integrated in the Shopware backend:

• Configurable cancellation forms and emails
• Clear termination management in the backend
• Support for Shopware premium plugins AboCommerce and Ticket system
• Possibility of placing the cancellation button in navigation and in shopping worlds