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FAQ Manager

by FULLTime eCommerce

Rating: 4.5

Average rating of 4.4 out of 5 stars

(11 reviews)

Downloads: 867

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Available around the clock - intelligent customer support with the FAQ plugin With the FAQ Manager, customer inquiries are already answered on your website.

Annually €16.67* /month €239.88 * €199.99* /year 16.63% discount In comparison to the regular monthly price

Monthly €19.99* /month Cancelable monthly

Product Quantity: Enter the desired amount or use the buttons to increase or decrease the quantity.

Add to cart

Compatible with:

4.0.0 - 5.7.19

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

The extension is also available for Shopware 6:

FAQ Manager

Description

Highlights

Easy and fast integration through plugin installation
Reduction of customer support costs
Round-the-clock service
Significant increase in customer satisfaction
rapid return on investment

Features

NEW advanced template
SEO URL
SEO optimization (SEO Title, Meta Keywords, Meta Description)
Access statistics
SubShop- and Mulitlanguagefähig

Different FAQ pages
Category widget

Show more Show less

About the Extension

Available around the clock - Intelligent customer service with the plugin FAQ

The plugin FAQ Customer queries are already answered on your website. This leads to a significant relief of your support and noticeably improved the service level.

The result: higher customer satisfaction and lower costs.

Our solution

By Shopware FAQ plugin you put your customer in a position to easily find the information and without the support of your employees - anytime and anywhere.

Description

Available around the clock - Intelligent customer service with the plugin FAQ

The plugin FAQ Customer queries are already answered on your website. This leads to a significant relief of your support and noticeably improved the service level.

The result: higher customer satisfaction and lower costs.

Our solution

By Shopware FAQ plugin you put your customer in a position to easily find the information and without the support of your employees - anytime and anywhere.

Details

Available: English, German
Latest update: 4 August 2023
Publication date: 17 May 2013
Version: 1.6.5
Category: Special features

Resources

Reviews (11)

Average rating

4.4

Average rating of 4.4 out of 5 stars

Based on 11 reviews

4.3 Functionality

4.3 Usability

4.5 Documentation

4.6 Support

5 (9)

82 %

4 (1)

9 %

3 (0)

0 %

2 (0)

0 %

1 (1)

9 %

Write a review

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Support ist sehr schlecht

1.0

Average rating of 1 out of 5 stars

by Soletek

14 April 2023 08:40

Wir haben seit dem 27.03.23 - also knapp 3 Wochen - ein offenes Ticket und bisher immer noch keine Hilfe erhalten. Das Zeitlimit wird umgangen, indem die offenen Nachrichten mit ,,Wir kümmern uns am xx darum'' beantwortet werden oder ähnlichem. Dieses Plugin werden wir in naher Zukunft nicht mehr verwenden.

1.0 Functionality

1.0 Usability

1.0 Documentation

1.0 Support

by FULLTime eCommerce 14 April 2023 15:37

Hallo,
ich finde Ihre Bewertung eine Frechheit.

Ich habe am 28.03. auf Ihre Anfrage geantwortet und um Zugang zum Backend gebeten. Sie haben mir am selben Tag geantwortet.
Dann habe ich Ihnen am 31.03. geschrieben, dass ich mich am 03.04. darum kümmern würde (leider konnte ich den Termin aus gesundheitlichen Gründen nicht einhalten). Sie hatten mir dann am 04.04. geschrieben, ob es neue Informationen gäbe. Am 11.04. habe ich Ihnen dann zurückgeschrieben, dass ich das Backend nicht erreichen kann.
Am 13.04. hatten Sie mir dann geschrieben das das Backend wieder erreichbar ist. Heute habe ich mich wieder um Ihre Anfrage gekümmert.

Der Grund für die verspätete Antwort war, dass ich krank war und nicht antworten konnte. Auch wenn Sie den Support schlecht finden, finde ich die restliche Bewertung sehr übertrieben. Ich bitte Sie dies zu überdenken.

Mit freundlichen Grüßen
Patrick König

Dieses Plagin ist ein MUSS für jeden professionellen Shopwareshop.

5.0

Average rating of 5 out of 5 stars

by Alexander Rohner

8 January 2020 05:18

Dieses Plagin ist ein MUSS für jeden professionellen Shopwareshop.
Der Support ist freundlich, schnell und professionell. So macht Shopware spass :-)

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Top Plugin mit dem man richtig schönes FAQ erstellen kann

5.0

Average rating of 5 out of 5 stars

by Robert

12 October 2018 12:31

Kann dieses Plugin nur empfehlen. Hatte davor noch ein anderes getestet und war überhaupt nicht zufrieden. Mit diesem Plugin habe ich ins schwarze getroffen. :-)
Absolut zu empfehlen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Empfehlenswert, jedoch Vorsicht bei Update!

3.5

Average rating of 3.5 out of 5 stars

by Daniel Wildfeuer

12 May 2017 19:09

An sich funktioniert das Plugin ganz gut, gute Darstellung im Shop! Ein echter Mehrwert!

Man sollte jedoch vor jedem Update ein Backup ganz speziell vom FAQ Manager machen bzw. von den Texten. Wir haben uns durch Updates jetzt schon zweimal die aufwendig gesammelten Antworten gelöscht. Sehr ärgerlich.

Anbieter reagiert schnell auf unsere Anfragen.

2.0 Functionality

2.0 Usability

5.0 Documentation

5.0 Support

Super Support

5.0

Average rating of 5 out of 5 stars

by Marc Seis

6 March 2017 12:32

Einfach, funktionell und super Support

5.0 Functionality

5.0 Usability

4.5 Documentation

5.0 Support

Funktioniert einwandfrei, schnelle Reaktion bei Rückfragen - Absolut Top.

5.0

Average rating of 5 out of 5 stars

by Julian Haritz

2 May 2016 13:55

Plugin tut genau, was es soll. Gute Übersicht, einfaches Handling, zeitgemäße Optik.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Super Support

5.0

Average rating of 5 out of 5 stars

by Rolf Schoffers

30 October 2015 15:26

Tolles Plugin mit allem was es braucht. Support ist fix und hilft schnell weiter.
Meine Empfehlung.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

TOP!!!

5.0

Average rating of 5 out of 5 stars

by Timo Rüdiger

24 July 2015 13:03

Tolles Plugin und ein absolut toller Service! Sehr lobenswert und dadurch empfehlenswert!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Prädikat: Ausgezeichnet

5.0

Average rating of 5 out of 5 stars

by Lutz Elchlep

4 June 2013 16:18

Das Plugin ist sehr schön integriert und hilft dem Support echt. Viele Fragen werden nun im Vorfeld geklärt.
Preis-Leistung: sehr zufrieden
Support: Spitzenklasse - Danke Herr König!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Tolles Tool

4.5

Average rating of 4.5 out of 5 stars

by Rene Hagspiel

4 June 2013 09:08

Der Entwickler reagiert sehr schnell auf Inputs und das Programm beinhaltet heute tolle neue Features, fast perfekt ;-)

4.5 Functionality

4.5 Usability

4.5 Documentation

4.5 Support

About the Extension Partner

FULLTime eCommerce

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.2

Average rating of 4.2 out of 5 stars
Partner since: 2014
Extensions: 7

Support

Based in: Germany
Speaks: German, English

Demo

German

Frontend:: Go to demo
Name:: demoshop@fulltime-ecommerce.de
Password:: demoshop

Admin:: Go to demo
Name:: demo
Password:: demoshop

English

Frontend:: Go to demo
Name:: demoshop-en@fulltime-ecommerce.de
Password:: demoshop

Admin:: Go to demo
Name:: demo
Password:: demoshop

Configuration manual

https://docs.fulltime-ecommerce.de/plugins-und-erweiterungen/shopware-5/faq-manager

See videos

For expansion or customization wishes I am at your disposal.

FULLTime eCommerce

E-Mail: support@fulltime-ecommerce.de

Web: www.fulltime-ecommerce.de

Changelog

1.6.5 4 August 2023

Fixed meta data for categories and items

1.6.4 26 June 2023

The highlighting function in the search has been corrected

1.6.3 21 June 2023

Fixed the highlighting on search

1.6.2 22 July 2022

Add settings option for load fontawesome

More Information: https://docs.fulltime-ecommerce.de/portal/de/kb/articles/version-1-6-2-einstellungsoption-zum-laden-von-fontawesome-hinzugefuegt

1.6.1 25 May 2022

Add sharing links for questions

1.6.0 9 May 2022

Added share links for pages, categories and questions

1.5.9.2 9 February 2021

Removed debug output

1.5.9.1 1 February 2021

FUTI-FAQ-56: Corrected duplicate entries

1.5.8 11 June 2020

FUTI-FAQ-52: Shopware SEO / router settings for lowercase letters are now taken into account
FUTI-FAQ-53: Optimization of the hreflang markup for international SEO
FUTI-FAQ-54: Highlight the search term in the search result
FUTI-FAQ-55: Integration of the FAQs into the sitemap (sitemap.xml)

1.5.7 13 February 2020

FUTI-FAQ-48: No duplicate entries in Top 5 and New Questions (Advanced Template)

FUTI-FAQ-49: reflang day adapted for Google

FUTI-FAQ-50: Session removed when calling up a question

FUTI-FAQ-51: Correction FAQPage for Google - Structured Data (Advanced Template)

1.5.6 24 January 2020

FUTI-FAQ-47: Add new questions

1.5.5 20 January 2020

FUTI-FAQ-44: Google Update - Schemas adapted for structured data

FUTI-FAQ-45: Date format for creation date has been adjusted (International)

FUTI-FAQ-46: Top 5 questions added (Advanced Template)

1.5.4 21 November 2019

FUTI-FAQ-40: Added Canonical tag in advanced template

FUTI-FAQ-41: added href-lang tag

FUTI-FAQ-42: Adjustment of inactive categories and questions adjusted

FUTI-FAQ-43: Decoupling the SEO index when saving

It is now possible to decouple the rebuilding of the SEO index while saving pages, categories and questions and answers.

In the plugin settings you can now choose between Save as and Manual.
Please make sure after the update that the plugin setting is set.

Whilst saving

This is rebuilt when saving the SEO index.

This is useful if you maintain a lot of data and do not always want to wait until the SEO index is created.

Manually

This does not build up when saving the SEO index.

1.5.3 11 October 2019

FUTI-FAQ-39: Backend: Icons for deleting corrected

1.5.2 19 September 2019

FUTI-FAQ-38: Fix for Shopware 5.5.10

1.5.1 19 September 2019

FUTI-FAQ-37: Structured Data Schemes adapted (FAQPage)

1.5.0 2 August 2019

FUTI-FAQ-36: Update for Shopware 5.6

1.4.9 1 August 2019

FUTI-FAQ-33: Correction of Canonical tags
FUTI-FAQ-34: Correction schema.org
FUTI-FAQ-35: Snippets for Multilanguage (English texts) in the backend module added

1.4.8 26 June 2019

FUTI-FAQ-32: Deletion function corrected

1.4.7 20 June 2019

FUTI-FAQ-28: Snippet for search-input placeholder integrated

FUTI-FAQ-29: Canonical tag inserted in the template "All categories on one page"

FUTI-FAQ-30: The assignment of the FAQ articles has been adjusted

FUTI-FAQ-31: Sidebar has been adapted for sub-shop pages (state: active)

1.4.6 20 May 2019

FUTI-FAQ-27: TOP 3 FAQs removed (duplicat content)

1.4.5 15 May 2019

FUTI-FAQ-26: Text module for search field (placeholder) - search_placeholder

1.4.4 7 May 2019

FUTI-FAQ-25: Correction SEO Url- The SEO Url has been adapted for sub / language shops- The SEO url is saved in lowercase letters

1.4.3 2 January 2019

FUTI-FAQ-22 - Search integrated in the template "All categories with each other on one page"FUTI-FAQ-23 - Adapted meta titleFUTI-FAQ-24 - schema.org - mainEntity added

1.4.2 6 November 2018

FUTI-FAQ-21 - Correction of SEO Url generation at language shops

1.4.1 1 November 2018

FUTI-FAQ-16 - When calling a question about the SEO url only this question will be displayed with an answer. This prevents duplicate content.
FUTI-FAQ-17 - New text module for the title "Top 3 FAQ". Name = top_box_title
FUTI-FAQ-18 - Correction of meta-tags for categories and questions. Open Graph title and description (og, twitter) added.
FUTI-FAQ-19 - Query the activity status for a question
FUTI-FAQ-20 - Backend: Preserve the page / category selection when saving a question

1.4.0 3 October 2018

FUTI-FAQ-15: Compatibility with Shopware 5.5

1.3.9 3 October 2018

FUTI-FAQ-14: Sidebar in the Mobile Viewport corrected / added snippet for search field (search_text)

1.3.8 4 May 2018

FUTI-FAQ-11 - Remove sidebar (After updating to 1.3.8 check the FAQ page settings where you will find the new field Sidebar Default = disable sidebar)
FUTI-FAQ-12 - Breadcrumb has been integrated
FUTI-FAQ-13 - New Feature: Answer not found? Below the FAQs, a new box will be included regarding the question not found. This includes an info text + link to the request form. Text modules -> namespace: frontend / faq / advanced / name: contact_form_title, contact_form_text, contact_form_button

1.3.7 29 March 2018

FUTI-FAQ-10: Shoplimitation and urls extended (Db)

1.3.6 20 February 2018

FUTI-FAQ-1: When deleting pages, categories and items, rewrite_urls are not deleted
FUTI-FAQ-2: Check active items / maintenance page on FAQ pages that are deactivated
FUTI-FAQ-3: Error with identical shop page or category
FUTI-FAQ-4: Limit search to selected FAQ page
FUTI-FAQ-5: HTML Title and Description on all levels
FUTI-FAQ-6: Search: open answers more directly
FUTI-FAQ-7: Adjust SEO URL (SEO title)
FUTI-FAQ-8: Fix Advanced Menu (search box, entries in AM)

1.3.5 11 September 2017

- Compatibility with Shopware 5.3
- SEO urls in the backend for language and shopshops corrected
- Rebuild SEO index - backend & console

1.3.4 13 June 2017

- New Plugin Config: Sidebar
- Backend Snippets (DE/ENG)
- Articles - faqid (Multilanguage)

1.3.3 6 June 2017

- Bugfix: categorie sorting (frontend)
- category linking a new SEO url structure customized

1.3.2 6 June 2017

Bugfix: Mobil / Category sorting
FAQ page in the article
Structured data http://schema.org/Question
SEO url for category and faq added

IMPORTANT: Please save the categories and questions after the update to this version. This is necessary to generate the SEO urls.

1.3.1 4 April 2017

Bugfix: Backend - Corrected selection of pages and categories

1.3.0 11 February 2017

Update to the 5.2 plugin system
https://developers.shopware.com/developers-guide/plugin-system/
Change data connection to doctrinehttps://developers.shopware.com/blog/2015/11/11/best-practices-of-shopware-plugin-development/#doctrine

1.1.4 21 September 2016

New Template selection for FAQ pages

Advanced Tempalte

New selection of categories

new search

Top 3 FAQs

1.2.1 21 September 2016

1.2.0 29 June 2016

1.1.6 24 March 2016

bugfix - category attribute6 / faq sorting

1.1.5 29 February 2016

bugfix - desktop: left navigation / templateId

1.1.3 29 October 2015

- update for shopware 5.1- new seo url

1.1.2 2 June 2015

Security updates

1.1.1 21 April 2015

1.1.0 4 February 2015

SEO optimization

SEO Title, Meta-Keywords, Meta-Description

New Access Statistics for questions

1.0.9 5 January 2015

Limitation of pages, categories, questions and answers of 50 entries removed.