Shopping Experience Survey & Reference Analytics

Preview: Shopping Experience Survey & Reference Analytics

Self-hosted

This app is available for Shopware 6

Shopping Experience Survey

Support

Support by: 2Hats Logic Solutions Private Limited
Support languages:

This Extension Partner responds very quickly to support requests

Details

Order number: Hatsl85270359448m
Extension Partner: 2Hats Logic Solutions Private Limited
Version: 1.0.2
Last update: 6 Dec 2019
Language support:
Self-hosted compatibility:

5.5.0 – 5.5.10

5.6.0 – 5.6.10

5.7.0 – 5.7.19

The plugin has a simple survey of the shopping experience of customers. This is with a simple... more

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Product information

Highlights

Continuous customer feedback collection
Know which mediums bring you best conversions
Made decisions based on facts
Improve customer satisfaction by solving problems in unhappy customers
improve user experience from taking the customer feedback

Features

Ability to collect the details of referring sources
Ability to manage the list of mediums/sources of traffic
Ability to see graphical representation of analytics
Ability to see customer rating of shopping experience
Ability to see user-wise feedback

Description

The plugin has a simple survey of the shopping experience of customers. This is with a simple pop-up on the thank you page and with a really good user experience and simplicity. Customers can select the happiness levels of shopping and add any comments if they want to. This is a continuous feedback system that will help you detect any issues or lower customer satisfaction of using the webshop. All the feedback is available in the backend with users list who gave the feedback. You can contact the users and improve customer satisfaction in case of an unhappy review.

The plugin collects feedback from customers on how they heard about the store while checkout. This field can either be set mandatory or optional and the options can be managed from the backend. The result is shown with a graphical representation so you get a quick idea and can focus and invest more on mediums that drive more conversion (for example Facebook, Instagram etc.).

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Customer reviews

As the owner of this app you can rate it in the Shopware account

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Configuration manual

Installation

Step 1: You can purchase Store Survey plugin here through the Shopware Community Store https://store.shopware.com.

Step 2: Login to you shopware backend

Step 3: Go to Configuration->Plugin Manager

Step 4: Click the My purchases button to open a login window (if not already logged in). Enter the Shopware ID associated with the domain from which you are working.

Step 5: After login, you will see an overview of all plugins associated with your domain and Account. Download the plugin.

Step 6: Click on Installed button will open a page with installed, Uninstalled, Inactive plugins

Step 7: Find “Store Survey” plugin from Uninstalled section

Step 8: Click install button and activate the plugin.

Configuration

1) Setting shopping survey options

a) Click on Configuration -> Plugin manager-> installed -> Store Survey ->edit

set store survey options for the stores.

Survey option include following features:

1.Enable “How did you hear about the store? survey”

2.Do you want to keep store survey mandatory?

3.Enable shopping experience survey

Manage Source/Medium

You can add or remove sources from Marketing > StoreSurvey > Manage Source /Medium

To add new source: Click on the Add New button which displays a pop-up, where you could add and save a source. In the same pop up you have option to change the status of the source to active or inactive

To remove a source: Click on the delete icon button to remove the source

To remove all source: Click on the check-box near to sources which will activate “delete all selected” button click on this butoon to remove all.

Conversion Source Analytics

You can view statistical information on “How did you hear about the store” in this section.

You can get following statistical information from this section : Source , shop, number of customers and the graphical representation for the dame data.

You can view user source analytics from Marketing > StoreSurvey > User source analytics.

Shopping Experience Survey

User can get information for the customers shopping experience from: Marketing > StoreSurvey > Shopping Experience Survey

Here user can get the details like customer name, shop name, rating and comments.

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