Lime Connect (formerly Userlike)

by Lime Connect

Rating: 4.9

Downloads: 2,530

Lime Connect is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.

Free

Compatible with:

3.5.3 - 5.7.20

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

The extension is also available for Shopware 6:

Lime Connect (formerly Userlike)

Description

Highlights

In the Lime Connect Message Center, AI Agents and your support team answer customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more
With Lime Connect's website chat, you can support your customers directly on your website during important stages of their customer journey.
With Connect AI, you can automate your entire customer communication without losing the personal touch. Autonomous AI Agents handle inquiries and complete processes independently, the Copilot supports your team with summaries and suggested responses, and Actions execute workflows and system tasks automatically – all based on a central knowledge base.
With our Workflows feature, you can automate your processes in an intelligent and structured way. Using the visual, no-code workflow builder, you can define triggers, conditions, and actions via drag-and-drop, controlling routing, messaging, or workflows—such as claims reporting—without any manual steps in between.
Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
Lime Connect stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
Enhance customer profiles in Lime Connect with their data, interests and/or important notes and information
Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
Create autonomous AI agents that independently process requests, understand context, and make decisions, while only forwarding complex cases to employees.

Copilot, a digital support assistant, supports your service team with conversation summaries, relevant contextual information, and intelligent response suggestions.
Use drag-and-drop to create automated workflows and system tasks directly in Lime Connect to connect various tools and reduce manual steps.
Use our Actions to create automated workflows and system tasks to connect different tools and reduce manual steps.
Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
With Lime Connects WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Lime Connect by WhatsApp and can be tailored to different target groups using placeholders.
Lime Connects mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.
Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard

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About the Extension

Lime Connect is Germany’s leading AI agent platform for customer communication. At its core are autonomous AI agents that can independently handle entire service processes, delivering far more than traditional AI-powered support software. AI and humans work hand in hand: The AI agents handle inquiries on their own, but your team can seamlessly take over at any time in the Message Center. This allows companies to manage all their digital customer communications through a central inbox, automate the majority of their inquiries, and build personal customer relationships at the same time.

All customer messages you receive via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, and SMS are consolidated in Lime Connect’s Message Center. There, the AI agents resolve the majority of inquiries directly—while your team handles issues requiring human expertise using advanced support features such as forwarding and live translations.

With Connect AI, Lime Connect adds a powerful automation layer to this central communication system: Autonomous AI agents take over recurring or more complex service processes completely independently, understand the context of a request, execute actions in connected systems such as CRM or shop systems, and thus significantly reduce manual effort. At the same time, the integrated Copilot supports your employees with precise response suggestions, chat summaries, and relevant information from the central knowledge database. In addition, flexible workflows allow you to define structured process logic using drag-and-drop and to automate communication, system actions, and escalations in a reliable and traceable manner.

All AI functions access a standardized knowledge base that can be maintained via website sync, file upload, or manual entry and automatically works in multiple languages. This allows you to combine efficient AI automation with human expertise—for faster results, lower service costs, and a consistent customer experience across all channels.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Since Lime Connect was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Lime Connect a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Lime Connect is Germany’s leading AI agent platform for customer communication. At its core are autonomous AI agents that can independently handle entire service processes, delivering far more than traditional AI-powered support software. AI and humans work hand in hand: The AI agents handle inquiries on their own, but your team can seamlessly take over at any time in the Message Center. This allows companies to manage all their digital customer communications through a central inbox, automate the majority of their inquiries, and build personal customer relationships at the same time.

All customer messages you receive via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, and SMS are consolidated in Lime Connect’s Message Center. There, the AI agents resolve the majority of inquiries directly—while your team handles issues requiring human expertise using advanced support features such as forwarding and live translations.

With Connect AI, Lime Connect adds a powerful automation layer to this central communication system: Autonomous AI agents take over recurring or more complex service processes completely independently, understand the context of a request, execute actions in connected systems such as CRM or shop systems, and thus significantly reduce manual effort. At the same time, the integrated Copilot supports your employees with precise response suggestions, chat summaries, and relevant information from the central knowledge database. In addition, flexible workflows allow you to define structured process logic using drag-and-drop and to automate communication, system actions, and escalations in a reliable and traceable manner.

All AI functions access a standardized knowledge base that can be maintained via website sync, file upload, or manual entry and automatically works in multiple languages. This allows you to combine efficient AI automation with human expertise—for faster results, lower service costs, and a consistent customer experience across all channels.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Details

Available: English, German, Dutch, Italian, French, Portuguese, Spanish
Latest update: 5 June 2025
Publication date: 15 May 2012
Version: 2.0.0
Category: Comments / Feedback

Resources

Reviews (20)

Average rating

4.9

Based on 20 reviews

4.9 Functionality

4.8 Usability

4.8 Documentation

3.5 Support

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Problemlos

5.0

by René Dornecker

12 July 2019 11:22

Wir haben das Plugin seit ein paar Tagen im Einsatz. Probleme sind bislang keine aufgetreten und mit der Oberfläche kann man gut arbeiten. Einige Einstellungen sind nicht unbedingt intuitiv zu finden, aber wenn man sie einmal gefunden hat ist dies auch kein Problem. Kann man empfehlen.

5.0 Functionality

4.0 Usability

4.0 Documentation

5.0 Support

Für uns die beste Chat-Lösung und Integration

5.0

by Simon Wiedemann

11 July 2019 12:35

Userlike ist in unseren Augen die beste Chat-Lösung und bietet eine hervorragende Integration in Shopware. So tadellos und unkompliziert hatte ich es nicht erwartet und wurde sehr positiv überrascht. Die Möglichkeiten der individuellen Anpassung im Backend von Userlike sind sehr umfassend und hier zeigt sich, dass die Software wirklich durchdacht ist. Das Chat Panel ist übersichtlich und reagiert schnell und zeigt uns alle Informationen welche wir für Kundenfragen benötigen. Wir empfehlen Userlike zu 100% weiter, auch mit dem Free Account.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Einfache und unmittelbare Kommunikation mit den Kunden

5.0

by Michael Gardlowski

17 June 2019 09:53

Einach zu installieren und einzurichten. Viele Einstell Möglichkeiten um den eigenen Wünschen anzupassen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Einfach und Funktional

5.0

by Daniel Forstner

7 March 2019 09:39

Einfache und funktionale Bedienung, einfache Einbindung und Einrichtung.

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

Gutes Plugin mit vielen Einstellungsmöglichkeiten

5.0

by C. S.

6 March 2019 08:58

Über die Konfiguration hat man quasi sämtliche Einstellungmöglichkeiten abgedeckt, insbesondere Texte und Verhalten des Chats.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Sehr zu Empfehlen

5.0

by Lars Vienenkötter

5 March 2019 16:41

Ich nutze dieses Plugin jetzt seit ein paar Wochen und bin sehr zufrieden. Es läuft stabil, macht keinerlei Probleme und ist sehr übersichtlich.

Aufjedenfall zu empfehlen! Und das auch noch kostenlos für kleine Firmen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Schnell, Einfache Bedienung, sehr gutes Tool

5.0

by Mathias Klein

19 February 2019 08:36

Ein super Tool. Einfach Bedienung und sehr klare und selbsterklärende Funktionen. Ich kann es jedem nur Raten es einfach mal auszuprobieren. Es bietet viele nütliche und praktische Funktionen.
Das Preis Leistungs Verhältnis ist super durchdacht und somit für alle Bedürfnisse ein passendes Paket dabei.
Auch die Free Version ist ein sehr faires Angebot, gerade auch für Start Up Unternehmen im Anfang sicherlich hilfreich.

Danke für dieses Super-Tool.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Super Tool

5.0

by Sebastian Sextro

18 February 2019 14:20

Wirklich ein tolles Plugin und Fairer Preis-Leistungsservice.
Haben es Anfangs eingesetzt, doch da wenig genutzt von Kunden haben wir dies eingestellt.

Ansonsten finden wir macht weiter so.

Grüße
Sebastian

5.0 Functionality

4.5 Usability

4.5 Documentation

5.0 Support

Gutes Chat Plugin

5.0

by Stefan Müller

18 February 2019 13:04

Wir haben das Plugin zum Testen eines Live-Chat genutzt.
Hierfür ist es sehr gut geeignet!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Läuft!

5.0

by Mario S.

18 February 2019 12:17

Einfache Integration, sehr gute Usability mit vielen Funktionen und angenehme Optik.

Sehr zufrieden, weiter so!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

Lime Connect

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2014
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

2.0.0 30 October 2018

Compatibility release for Shopware >= 5.3

1.6.1 4 October 2018

Update for Shopware 5.5.x, without ionCube encryption.

1.6.0 4 October 2018

- Compatible with version 5.3

- Update readme

1.5.2 1 December 2015

Removed Ioncube encryption

1.5.1 1 July 2015

Removed Ioncube encryption

1.5.0 19 November 2014

Changed Widget-URL

Fix Config

Port to Shopware 4.0

Port to Shopware 4.1

Port to Shopware 4.3

1.2.0

Changed Widget-URL

Fix Config