CleverReach® - Newsletter Marketing for your Shopware 5 Shop

Bugfix for the last performance optimization: Clean-up task cleans the database table “cleverreach_entity_archived” once a day

• New feature: Data synchronization interval can be adjusted after the initial import. Next to the live synchronization (5 seconds), it can be configured to 1 minute, 5 minutes, 15 minutes, 1 hours, 4 hours, 12 hours, daily and custom interval
• Performance optimization (plugin database restructuring)
• Performance optimization: The clean-up task removes all successfully completed tasks from the cleverreach_entity_archived database table once a day
  

• Fix: The set product preview image in Shopware 5 is now also output via the MyContent product search in the email editor at CleverReach.
  

• Optimization: Avoidance of duplicate events during data exchange - Implementation of task-specific changes

• Optimization: In certain constellations, the integration deleted segments in CR. This behavior has been fixed.

• New blocklisting feature: Before importing, certain email addresses/domains can be excluded via a configuration window in the plugin. Example: Non-valid e-mail addresses generated at the POS (anonymous-customer-100000@example.com) - More information: https://support.cleverreach.de/hc/en-us/articles/14920866742418

• Fix: The error message in the Shopware logfile "plugin.ERROR: Date: 1665037309219 Message: Async process failed. ERROR: 0 Message: cURL error: 28 > Operation timed out after 10001 milliseconds with 0 bytes received" for the timeout message, is no longer tracked as an error but only as info.

• Fix: Do not force the HTTP protocol in the URL for the async process endpoint

• Fix: The "Last order date" and "Total spend" data fields were not synchronized. This has been fixed.

• Optimization: detection and deletion of empty data during synchronization

• The HTTP version for the CleverReach API calls was set to version 1.1 instead of 2.0

• Optimization: The images in the product search are now transferred to the email editor in 600 px instead of 290 px - In addition, the new editor automatically adjusts the image size based on the layout

• Security optimization: more security checks implemented

• Optimization: Improved error message on failed autoconfiguration
• Optimization: Instead of selecting each data field individually during initial import or in settings, it is now possible to select all data fields at once.
• Optimization: Automatic adjustment from the asynchronous request when the default time of 5 seconds generates an error to the next higher time interval (10 seconds)
• Optimization: Use of the new group.delete webhook -> When the connected recipient list in CleverReach is deleted, the plugin gets information and in e.g. Shopware 5 the user gets information to reconnect the CleverReach account and the new desired recipient list.
• Security optimization: more security checks implemented

• Rebranding: Adding new CleverReach logo for plugin icon.
  

• Optimization: Added additional functionality to skip invalid emails when signing up for the newsletter.
• Fix: Problem with synchronization of orders and buyers.

• Optimization for Firefox browser: Fixed the visibility of the scroller and the import button on the plugin settings page
  

• Optimization: The tags for the product manufacturer and product category when synchronizing purchase customers are set correctly again.
• Optimization: Sending the "abandoned cart email" in the store version 5.7.8 did not work - this has been fixed
• Optimization: if the purchase customers were selected during the initial import and then deactivated in the plugin settings, the synchronization process continued. This has been fixed so that the settings also take effect correctly.

• Optimization: The size of the product image for the product search in the new email editor has been adjusted. Fixed image width is now always 290px so that the email template looks optimal. The image height adjusts automatically.
• Fix: The sales tax for the product price in the product search was always net due to an error. This has been corrected so that the price is now always displayed including VAT.

• Fixed last order data and order count attributes on the recipient.

• Fixed sending current date for last order date when the recipient doesn't have orders.
  

• Fixed sending current date for a birthday when birthday is not set.
  

• Fix: Fixed order synchronization

• New features: 3 new options during the initial connection:
  

1. In addition to the previous automatic creation of a recipient list, an existing recipient list from the connected CleverReach account can now be selected for data import.
   
2. Individual data field selection: All available customer data fields and custom fields can be individually selected or deselected for data import. The only default data fields are email address and store name.
   
3. In addition to the individual data field selection, it is now also possible to individually define the data field assignment between Shopware and CleverReach. In the background, a preselection is automatically made, which can be adapted to your own needs if necessary. Shopware data field A can thus be linked to CleverReach data field B, for example.

• Performance optimization: The automatic creation of segments based on the tags has been deactivated. Only three default segments are created for newsletter recipients, buying customers, and other contacts in the linked recipient group. The existing tags are still transferred automatically and can then be created/filtered via the segment itself. Among other things, this also makes the initial data import or live synchronization faster.
  
• Performance optimization: Previously, a tag was created in CleverReach based on the purchase data for the product category. Here, the data import has been streamlined to ensure a faster import.
  

 Old example: Based on a purchase, the following tags were created for the product category "Men -> Shoes -> Football" from Shopware "Shopware-Category.Men, Shopware-Category.Shoes, Shopware-Category.Football".

 In this version the tags are created in CleverReach as follows: "Shopware-Category.Men, Shopware-Category.Football".

 Means: Only the main product category and the last product category will be transferred.

• Optimization: Added compatibility with PHP 8.

• Optimization: Added async request option through support console.
  
• Fix: Fixed order total value and order count attributes on the recipient.

• Optimization: CreateSegmentsTask will not be queued if already exists in the queued status - When a segment event is detected in the shop (create/update/delete), if the task for segments sync is already in queue to be executed, a new one will not be added, since one task syncs all segments.
• Optimization: Added indexes to entity table. - this is optimization regarding the searching of queue tasks, now it will find and execute tasks faster.
• Optimization: Added cleanup schedules in the separate queue. - task which is in charge of deleting the old tasks in the entity table is now in a separate queue, so it is not blocked by other tasks. This way the entity table will be clean up regularly and it will not increase.

• New feature: The plugin includes from this version an overview of abandoned carts (If the abandoned cart feature is enabled in the CleverReach plugin). In the backend, the overview can be found via "Customers -> Abandoned Carts". Here you can view all open or completed shopping carts and the status of CleverReach "Abandoned cart emails" sent via our THEA Marketing Automation. The overview includes scheduled time, sender time, amount, email address, store, recovery status, and other features. In addition, the direct and immediate sending of an abandoned cart email can be started, or the sending can be canceled. A search & filter function can also be used to filter directly by email addresses or time periods.
  

• Optimization: Increased product search image size in the new email editor.
  
• Optimization: Add support for language attribute for the recipient.

• Optimization: Added support for Shopware 5.7.x versions.
• Optimization: Fix sending birthday attribute to the recipient.
• New feature: Added mailing id tracking when using the abandoned cart recovery button.

• Optimization: Validate recipient emails before sending them to CleverReach.
  
• Optimization: Add support for CleverReach forms responsive design.

• New feature: Send abandoned cart emails automatically with our Marketing Automation. The new plugin tab “Abandoned Cart” is available for you. You can create your own automations per store and increase your sales with this reminder email. You can find instructions on how to do this here: https://support.cleverreach.de/hc/en-us/articles/360019516680 - Note: The prerequisite for receiving abandoned cart emails is a double opt-in - This ensures complete DSGVO compliance.
• New feature: You can now use the CleverReach double opt-in for all newsletter subscriptions. Via the plugin tab “Forms” the function can be activated. You can also get more detailed instructions at https://support.cleverreach.de/hc/en-us/articles/360016485140. Note: This will overwrite the Shopware 5 Double-Opt-In function.

• Optimization: Adjusted migration of recipient tags.
• Optimization: Adjusted transferring customer data to CleverReach.

• Optimization: Added support for Internet Explorer.
• Optimization: Adjusted support for shop versions 5.4.x.
• Optimization: Adjusted segments filtering on CleverReach.

• Optimization: minor UX/UI improvements of the plugin user interface
  

• Optimization: Adjusted sending newsletter subscribers to CleverReach when there isn't a registration date.
• Optimization: Adjusted redirect URL during login.

• Optimization: Minor UX/UI improvements on the plugin interface

• Optimization: Compatibility with Shopware 5.0.x and 5.1.x.

• New feature: The user can decide who is actively transmitted: Before the initial import of the data you can choose whether only newsletter recipients, buyers or other contacts should be transferred. You can also select all of them, please note the DSGVO guidelines. The data are created in CleverReach as active recipients in the group “Shopware”. For detailed instructions on the new procedure, please visit https://support.cleverreach.de/hc/en-us/articles/360013571280 - The initial synchronization can be changed later in the plugin via the plugin settings
• Optimization: Complete bidirectional interface (Shopware <-> CleverReach)
  The data is synchronized in both directions. If the address in the CleverReach data set changes, this is also transferred to Shopware. Unsubscriptions in the CleverReach system are also transferred to Shopware, as before, and set the customer in Shopware to “email status = inactive”. Example: If the recipient has added, updated, subscribed or unsubscribed in CleverReach, these changes are forwarded to Shopware. The other way round, from Shopware to CleverReach in the same way.
• New feature: Use of CleverReach forms within the plugin, which can be easily added to any page by shortcode. A manual for this can be found here: https://support.cleverreach.de/hc/en-us/articles/360016485140
• New feature: The new data fields “Count of orders & total spent” are automatically created and filled with data. Example: With the data field “Count of orders” I can filter how many orders a recipient has placed in order to specifically address recipients who have placed more than 50 orders. With the field “total spent” I can write e.g. all recipients, who spent more than 1000 euro in my Shop.
•  New feature: Use product categories, product attributes & product manufacturers as tags
  Example: A customer bought a black Adidas shoe from the category “Shoes” - In CleverReach, this results in the following tags for this recipient: Shopware-Category.Shoes // Shopware-Color.Black // Shopware-Manufacturer.Adidas - These tags can be used for a more targeted segmentation.
• New feature: In addition to the existing product search, blog articles can now be easily dragged & dropped from my shopware store into my CleverReach newsletter.
• New user interface in the plugin: The plugin interface has been completely revised and is now displayed in the look & feel of the Shopware UI. Additionally, the current CleverReach tariff is displayed and synchronization information is shown.
• New feature within CleverReach, the tag-based email creation process. The so-called special tags (newsletter recipients, buyers and other contacts) can be selected easily and quickly for email delivery, e.g. to send a mailing to all buyers or newsletter recipients. Find out more: https://support.cleverreach.de/hc/en-us/articles/360013571280
• Compatibility with the third-party plugin “Backend Order” from Shopware
  Shopware offers a plugin called “Backend Order” which allows admin users to create a new order from the store backend. This way a “guest email” can be specified, which should be used by default if the email is not specified. This email is not a real customer and is therefore excluded from the recipient synchronization.
• Migration assistant from plugin version 9.x.x to 10.0.0
  Existing CleverReach users using the shopware integration will be migrated to the new version without any need to log in again. Within the migration process, all shopware customers who have activated the newsletter will automatically be transferred to CleverReach as active recipients. Other recipient groups (purchase customers or contacts) are neither synchronized nor deleted in CleverReach. The user can activate the synchronization of contacts or purchasing customers under the tab “Plugin Settings” at any time after the migration.
• Use of NPS surveys within the plugin to obtain more targeted customer feedback from shopware users

• If the connection between Shopware and CleverReach is lost, a notification is displayed, which indicates that the connection must be re-established.

• Optimization: The message “Account ID is null” was fixed. When the connection between shopware and CleverReach is lost. The account ID is cached so that the login works correctly again.
• New feature: The values from the table “Account Type” in Shopware are saved in CleverReach as tags to the recipients. Either with “Guest” as Accountless or as “Registered” as registered customer.

• Optimization: Faster transfer of data

• New feature: CleverReach Log-in screen will be displayed as an iframe now
• New feature: New CleverReach customers will get personalized dashboard in CleverReach. Example: "Hello John - Welcome to CleverReach"
• New function: A new data field with the name "Last order date" is automatically created in CleverReach. The last order date of a customer is automatically stored in the data field if a new order has been made placed. For example, you can create a segment in CleverReach and trigger an automation chain for all those who have not bought anything for 90 days.
• New feature: If the import of customer data takes longer than 30 seconds, a message is displayed that the import will continue in the background. In the meantime, you can already create your mailing.
• Optimization: A verification was added to check whether the connection from Shopware to CleverReach still exists. As soon as the plugin is loaded, the plugin checks in the background whether the connection is still established. If the connection was lost, a message appears to reconnect to your CleverReach account.
• Optimization: When the connection with CleverReach is lost, all changes in the system will be tracked in the background. As soon as CleverReach user reconnects again, all changes will be synchronized to CleverReach.
• Optimization: Enhancement of two-way synchronization. Existing data in data fields remain unchanged and are not overwritten with empty data records.

• Compatible with Shopware 5.6

• Optimization: Removing newsletter subscriber in shop when CleverReach unsubscribe event is detected.

• Optimization: Newsletter recipients without group allocation in Shopware are now also imported to CleverReach

• Optimization: If the connection between Shopware and CleverReach expires, a new token (access key) is automatically generated, which maintains the connection between the two systems
  
• Optimization: The plugin will first process requests via https:// URL's and then, if available, the http:// URL

• Optimization: Complete synchronization in both directions between Shop/CMS system and CleverReach. Example: Subscriptions or unsubscriptions in CleverReach is also transferred back to the shop/CMS system.
• Optimization: After installation, the plugin displays valuable import statistics. Example: How many recipients were transferred? How many tags/segments were created?,..
• Optimization: The new version also removes the dynamic product search (shop) in the CleverReach system during deinstallation

• Optimization: The names of the tags are now more understandable in CleverReach (from now on in Shopware-Group.groupName format) - Previously, the day was structured as follows "SW-G-Groupname"
• Optimization: When updating the newsletter status (inactive or active), only the changed data is overwritten
• Optimization: Automatic function built in, which successfully establishes the connection process from plugin to CleverReach (Issue with endless loading screen was fixed)

•  Optimization: Logs enhancement
  

• Optimization: Newsletter recipients synchronization enhancement

• Optimization: Synchronization for larger shops with more than 100,000 customers has been optimized.

• Optimization: Inactivity issue during import has been fixed
• Changed: Customers/Recipients without newsletter subscription are imported inactive
  

• Optimization: order date of a product/item is now transferred correctly
• Optimization: Data collection (conversion of data from shopware database) for version 5.2 improved

• Optimization: All customers are transferred as active recipients

• Optimization: Synchronization setup

• Optimization: Timeout for the start of synchronization (initialization process) between Shopware and CleverReach increased

• Optimization: Log system updated
• Optimization: Plugin authentication is also supported for shops with virtual hosts

• Optimization: Connection setup between Shopware and CleverReach

• Optimization: Added status page with appropriate message when initial import fails.

• Optimization: New development of the integration & UX adjustments
• Optimization: Simplified registration process (direct, automatic new registration)
• Optimization: Entire recipient list, data fields, segments and tags are created automatically
• Optimization: Automatic import of existing recipients and customers incl. order information
• Optimization: Regular live synchronization of new recipients and customers incl. order information
• Optimization: Recipients are noted with "yes" or "no" for their respective newsletter status
• Optimization: Automatic transfer of customer group and sub shops details for each recipient
• Optimization: Synchronization of unsubscribes between shop system and CleverReach®
• Optimization: Lots of relevant data fields concerning email marketing are transferred automatically
• Optimization: The first mailing can be created right after the import of recipients
• Optimization: Use of product search in CleverReach® - add shop items to the newsletter
• Optimization: Use of Connect link extension (order tracking)
• Adjustment: Opt-in mails from CleverReach® have been deactivated
• Optimization: Plugin is now available in english, german, french, italian and spanish

• Optimization: Product search function has been improved due to of the shop setting "Always use SSL"
• Optimization: Only new subscribers (shop customers excluded) will receive the opt-in email

• Optimization: new ordering customers are exported as active

• Optimization: All customers are exported as active now

• Enabled support for alias email addresses within the newsletter registration (demo+5@cleverreach.com)

• Optimization: date of deactivation is now displayed correctly as a timestamp for the respective recipient

• Optimization: Export of active customers as inactive recipients

• Optimization: Export process

• Optimization: Upgrade process from version 8.1.0 onwards

• Optimization: Synchronization of recipients and customers

• Deactivation of Shopware Double-Opt-In process, when CleverReach forms are used

• Changes within customer registration (Checkout page) 

• Optimization: Authentication, if shop uses SSL

• Existing datasets are also updated, when first import is started 

• Better handling of editing customer groups and synchronizing/transferring data to CleverReach®

• Update: After updating recipients, changes are transferred correctly to CleverReach®

• Unsubscribed recipients remain inactive, even when placing a new order

• The product image, which is inserted in your newsletter via the product search, was enlarged

• Extended, automated registration process for new customers who do not have a CleverReach® account yet

• Re-phrasing the wording for error messages occurring during the first import

• Notification, in case no customer group is selected for the export

• Indication of which groups have or have not been transferred 

• Adjustment: During the first import, only Shopware reference data is used

• The data field “salutation” has been adjusted. If no salutation is available, the field remains empty. The salutation from the frontend is applied dynamically.

• First and live export have been adjusted, only fields concerning more than one group are created/ used.

• The button “establish connection” is hidden if there is an active connection. It is still possible click on the “Reset” button. A customer/ recipient is also transferred to the list ordering customers, if they order something and subscribe to your newsletter.

• Update Connect Link

• Compatibility with Shopware 5.2.21

• Edited button label

- Bugfixing

Update - Bugfixes

• Compatibility with Shopware 5

• After a newsletter subscription, the automatic confirmation mail is no longer generated. Click here to find out why: http://nfxmedia.de/automatische-bestaetigungsmails-bei-shopware-deaktivieren/